METHOD AND APPARATUS FOR AUTOMATED TIME BANKING

• US 20110071870A1
• Filed: 08/06/2010
• Published: 03/24/2011
• Est. Priority Date: 08/06/2009
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Gong, Guoqiang
• Granted Patent: US 8,290,804 B2
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group

Abstract

A method for automated time banking is provided. The method includes creating a time bank for an employee within an organization in a memory, and assigning the time bank to the employee. The method also includes determining base hours, vacation hours, and hours worked for the employee, and processing the base hours, vacation hours, and hours worked in a computer to determine time bank hours for the employee. The method further includes storing the time bank hours in the time bank, processing the time bank in the computer to determine a work schedule for the employee, and storing the work schedule in the memory.

Claims

1. A method for automated time banking:

creating a time bank for an employee within an organization in a memory device;

assigning the time bank to the employee;

determining base hours, vacation hours, and hours worked for the employee;

processing the base hours, vacation hours, and hours worked in a computer to determine time bank hours for the employee;

storing the time bank hours in the time bank in the memory device;

processing the time bank in the computer to determine a work schedule for the employee; and

storing the work schedule in the memory device.

2. The method of claim 1, further comprising:

importing a time bank plan for the organization; and

processing the time bank plan to determine goal hours for the organization and for the employee within the organization.

3. The method of claim 2, wherein the time bank plan comprises hours worked, expected hiring, expected attrition, and expected incoming work volume.

4. The method of claim 2, further comprising:

processing the goal hours for the employee and the time bank to determine a work schedule for the employee.

5. The method of claim 1, further comprising:

receiving an adjustment to the time bank hours; and

updating the time bank based at least in part on the adjustment to the time bank hours.

6. The method of claim 1, further comprising:

tracking actual worked hours for the employee; and

adjusting the time bank based at least in part on the actual worked hours.

7. The method of claim 1, further comprising:

determining minimum work hours, maximum work hours, and overtime hours for the employee; and

processing the minimum work hours, maximum work hours, and overtime hours in the computer to determine time bank hours for the employee.

8. A system for automated time banking comprising:

a memory configured to store a time bank, and a work schedule; and

a processor coupled to the memory configured to;

create a time bank for an employee within an organization;

store the time bank in the memory;

assign the time bank to the employee;

determine base hours, vacation hours, and hours worked for the employee;

process the base hours, vacation hours, and hours worked to determine time bank hours for the employee;

store the time bank hours in the time bank in the memory;

process the time bank to determine a work schedule for the employee; and

store the work schedule in the memory.

9. The system of claim 8, wherein the processor is further configured to:

import a time bank plan for the organization; and

process the time bank plan to determine goal hours for the organization and for the employee within the organization.

10. The system of claim 9, wherein the time bank plan comprises hours worked, expected hiring, expected attrition, and expected incoming work volume.

11. The system of claim 9, wherein the processor is further configured to:

process the goal hours for the employee and the time bank to determine a work schedule for the employee.

12. The system of claim 8, wherein the processor is further configured to:

receive an adjustment to the time bank hours; and

update the time bank based at least in part on the adjustment to the time bank hours.

13. The system of claim 8, wherein the processor is further configured to:

track actual worked hours for the employee; and

adjust the time bank based at least in part on the actual worked hours.

14. The system of claim 8, wherein the processor is further configured to:

determine minimum work hours, maximum work hours, and overtime hours for the employee; and

process the minimum work hours, maximum work hours, and overtime hours in the computer to determine time bank hours for the employee.

20. The non-transitory computer-readable medium of claim 8, wherein the instructions further direct the computer system to:

track actual worked hours for the employee; and

adjust the time bank based at least in part on the actual worked hours.

15. A non-transitory computer-readable medium having instructions stored thereon for operating a computer system, wherein the instructions, when executed by the computer system, direct the computer system to:

create a time bank for an employee within an organization;

store the time bank in a memory;

assign the time bank to the employee;

determine base hours, vacation hours, and hours worked for the employee;

process the base hours, vacation hours, and hours worked to determine time bank hours for the employee;

store the time bank hours in the time bank in the memory;

process the time bank to determine a work schedule for the employee; and

store the work schedule in the memory.

16. The non-transitory computer-readable medium of claim 15, wherein the instructions further direct the computer system to:

import a time bank plan for the organization; and

process the time bank plan to determine goal hours for the organization and for the employee within the organization.

17. The non-transitory computer-readable medium of claim 16, wherein the time bank plan comprises hours worked, expected hiring, expected attrition, and expected incoming work volume.

18. The non-transitory computer-readable medium of claim 16, wherein the instructions further direct the computer system to:

process the goal hours for the employee and the time bank to determine a work schedule for the employee.

19. The non-transitory computer-readable medium of claim 15, wherein the instructions further direct the computer system to:

receive an adjustment to the time bank hours; and

update the time bank based at least in part on the adjustment to the time bank hours.