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Systems and methods for improved multisite management and reporting of converged communication systems and computer systems

  • US 20110078296A1
  • Filed: 06/14/2010
  • Published: 03/31/2011
  • Est. Priority Date: 12/19/2002
  • Status: Active Grant
First Claim
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1. In a communications system providing voice and data services in a plurality of geographically diverse sites, wherein a plurality of localized devices provide portions of voice and data services at each site, a method for managing localized devices comprised of the steps of:

  • providing a server system to coordinate management activities for a plurality of localized devices;

    providing a protectable communications protocol for the communications between the console system and the plurality of localized devices;

    wherein the console system communicates with an individual system of the plurality of localized systems via the protectable communications protocol to provide software distribution instructions to the individual system;

    wherein the software distribution instructions provide the individual system with information sufficient to establish a direct link with a software distribution server in order to receive software distribution data.

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