SELF-SERVICE COMPUTER WITH DYNAMIC INTERFACE

• US 20110078637A1
• Filed: 09/29/2009
• Published: 03/31/2011
• Est. Priority Date: 09/29/2009
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation
• Inventors: Herwig, Nathaniel Christopher, Inderrieden, Michael Thomas, Johnson, Jennie Psihogios
• Granted Patent: US 9,310,880 B2
• Time in Patent Office: Days
• US Class Current: 715/866
• CPC Class Codes: G06F 3/011 Arrangements for interaction with the human body, e.g. for user immersion in virtual reality blind teaching G09B21/00
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0206 Price or cost determination based on market factors
• CPC Class Codes: G06Q 30/0237 at kiosk
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: H04N 21/4532 involving end-user characteristics, e.g. viewer profile, preferences monitoring of user activities for profile generation for accessing a video database G06F16/739; user profiles in network data switching protocols H04L67/306; processing of user preferences or user profiles in wireless networks H04W8/18

Abstract

A self-service computer with dynamic interface. The self-service computer includes a processor for receiving environment information, for selecting among different user interface features including different transaction screens and different transaction screen content based upon the environment information, and for providing selected user interface features during a transaction involving a customer.

Claims

1. A self-service computer comprising:

a processor for receiving environment information, for selecting among different user interface features including different transaction screens and different transaction screen content based upon the environment information, and for providing selected user interface features during a transaction involving a customer.

2. The self-service computer of claim 1, wherein the processor also selects the user interface options based upon rules.

3. The self-service computer of claim 2, wherein the rules are based upon previously extracted information about customers.

4. The self-service computer of claim 1, wherein the environment information comprises customer type information.

5. The self-service computer of claim 4, wherein the customer type information comprises gender.

6. The self-service computer of claim 4, wherein the customer type information comprises age.

7. The self-service computer of claim 1, wherein the environment information comprises queue length.

8. The self-service computer of claim 1, wherein the environment information comprises queuing time.

9. The self-service computer of claim 1, wherein the environment information comprises weather conditions.

10. The self-service computer of claim 1, wherein the different user interface options comprise different templates.

11. The self-service computer of claim 1, wherein the different user interface options comprise different fonts and font sizes.

12. The self-service computer of claim 1, wherein the different user interface options comprise different color and contrast.

13. The self-service computer of claim 1, wherein the different user interface options comprise different volume levels.

14. The self-service computer of claim 1, wherein the different user interface options comprise different avatars.

15. The self-service computer of claim 1, wherein the different user interface options comprise different transaction workflows.

16. A self-service computer comprising:

a camera for capturing images of a location in front of the self-service computer containing at least one customer; and

a processor for extracting environment information from the images including information about the one customer, for classifying the one customer into a customer type out of a plurality of different customer types, for selecting user interface features among a plurality of different user interface features including different transaction screens and different transaction screen content based upon the customer type, and for providing selected user interface features during a transaction involving the one customer.

17. A self-service method comprising:

receiving environment information by a self-service computer;

selecting among different user interface features including different transaction screens and different transaction screen content based upon the environment information by the self-service computer; and

providing selected user interface features during a transaction involving a customer by the self-service computer.