CALL RESPONSE SYSTEM

• US 20110081007A1
• Filed: 10/01/2009
• Published: 04/07/2011
• Est. Priority Date: 10/01/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: BAR-YOAV, RONEN
• Granted Patent: US 9,712,672 B2
• Time in Patent Office: Days
• US Class Current: 379/88.13
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/50 Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages

Abstract

A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring a response scenario according to prioritized combinations of the parameters and for substituting a component for at least one respective open variable within the configured scenario. Finally, a call-response module for transmitting aspects of the component substituted configured scenario, and for recording aspects of the transmitted scenario.

Claims

1. A Call Response System comprising:

(A) a data-collection module for collecting parameters

(i) of an incoming call and

(ii) of a recipient for the incoming call;

(B) interfaced to the data collection module, a dynamic-scripting module

(i) for configuring a response scenario according to prioritized combinations of the parameters and

(ii) for substituting a component for at least one respective open variable within the configured scenario; and

(C) interfaced to the dynamic scripting module, a call-response module

(i) for transmitting aspects of the component substituted configured scenario and

(ii) for recording aspects of the transmitted scenario.

2. The Call Response System according to claim 1 wherein the call-response module includes logic for transforming alphanumeric aspects into an equivalent synthesized speech.

3. The Call Response System according to claim 1 wherein the call-response module includes logic for logging responses and initiating a predetermined follow-up event to the transmitted scenario.

4. The Call Response System according to claim 1 wherein

(A) the data collection module collects at least one parameter selected from the list:

time of call, caller ID, caller group, ID of a recipient of the incoming call, time indicators of the recipient calendar, presence parameters, coordinates of physical location of the recipient, a delegate ID, a delegate presence parameter, and combinations thereof; and

(B) the dynamic scripting module includes at least one script fragment selected from the list;

a pre-recorded message fragment, a text fragment, a menu, an option list, a caller navigation, a sentence template, a pop-up message, a condition for matching of parameters, and combinations thereof; and

(C) the call-response module includes at least one dynamic response selected from the list;

a pre-recorded voice message, a text message, synthesized speech, a drawing, a video, a picture, an art clip, a pop-up screen, a call forward, a recording of status of the call in a log, a logging of responses, and a combination thereof.

5. The Call Response System according to claim 1 wherein the data collection module includes query-response access to at least one database providing at least one profile enhancement for a parameter selected from the list:

an identifier of the initiator of the incoming call, and an identifier of the recipient of the incoming call.

6. The Call Response System according to claim 5 wherein the call-response module transfers the call to the recipient at a profile enhancement provided address.

7. The Call Response System according to claim 4 wherein the call-response module transmits a component substituted configured scenario to the incoming call.

8. The Call Response System according to claim 1 wherein at least one of the three modules is resident on a hardware entity selected from the list:

(A) an intelligent communication device configured to receive an incoming call; and

(B) a communication manager configured to direct an incoming call.

9. The call response system of claim 1 further comprising a programming module configured and operable for:

(i) writing, editing and recording programming commands according to an interfacing with a user; and

(ii) from said programming commands, generating software parameters for at least one module of the call response system.

10. A call response method comprising the steps:

(A) collecting parameters of an incoming call and of a recipient for the incoming call;

(B) configuring a response scenario according to prioritized combinations of the parameters;

(C) substituting a component for at least one respective open variable within the configured scenario;

(D) transmitting aspects of the component substituted configured scenario; and

(E) recording aspects of the transmitted scenario.