AUTOMATED REACTIVE BUSINESS PROCESSES

• US 20110082721A1
• Filed: 10/02/2009
• Published: 04/07/2011
• Est. Priority Date: 10/02/2009
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Arni, Majeed M., Kahan, Eduardo T., Selvage, Mei Y., Coldicott, Peter A.
• Application Number:
  US12/572,475
• Publication Number:
  US 20110082721A1
• Time in Patent Office: Days
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A computer implemented method, data processing system, and computer usable program code for managing reactive business processes. In one embodiment, the computer implemented method provides for modeling a set of business processes as pre-defined events in a software process application, wherein the software process application is located on a data processing system. A set of performance indicators are associated to the set of business processes. A set of reactive business processes are modeled, wherein the set of reactive business processes are pre-defined templates included in the software process application. The set of reactive business processes are mapped to the set of performance indicators. The set of performance indicators are monitored and responsive to a trigger from the set of performance indicators, a reactive business process is initiated.

Claims

1. A computer implemented method for managing reactive business processes, the computer implemented method comprising:

modeling a set of business processes as pre-defined events in a software process application, wherein the software process application is located on a data processing system;

associating a set of performance indicators to the set of business processes;

modeling a set of reactive business processes, wherein the set of reactive business processes are templates included in the software process application that reflect processes based on the set of performance indicators;

mapping the set of reactive business processes to the set of pre-defined events;

monitoring the set of performance indicators; and

responsive to a trigger from the set of performance indicators, initiating one or more reactive business processes.

2. The computer implemented method of claim 1, wherein initiating the reactive business process further comprises:

sending an alert message to a system or to a set of responsible individuals.

3. The computer implemented method of claim 2, wherein the alert message is provided by a communications medium, wherein the communications medium comprises at least one of a telephone call, e-mail, fax, or text message to the system or the responsible individual.

4. The computer implemented method of claim 1, wherein a monitoring component is used to determine whether to initiate the reactive business process.

5. The computer implemented method of claim 1, wherein the set of performance indicators define a set of values used as a measure against the set of business processes.

6. The computer implemented method of claim 1, wherein the set of reactive business processes comprise business processes for implementation responsive to a failure of meeting a performance indicator from the set of performance indicators.

7. A computer implemented method for managing business performance based on reactive business processes, the computer implemented method comprising:

modeling a set of business processes as pre-defined events in a software process application, wherein the software process application is located on a data processing system, wherein the software process application comprises templates for events and functions within a business;

associating a set of performance indicators to the set of business processes, wherein the set of business processes are modeled in the software process application;

modeling a set of reactive business processes, wherein the set of reactive business processes are pre-defined templates included in the software process application;

mapping the set of reactive business processes to the set of pre-defined events, wherein the set of reactive business processes comprise business processes for implementation responsive to a failure of meeting a performance indicator from the set of performance indicators;

monitoring the set of performance indicators; and

responsive to a trigger from the set of performance indicators, initiating one or more reactive business process, wherein initiating a reactive business process further comprises;

sending an alert message to a set of responsible individuals, wherein the alert message is provided by a communications medium, wherein the communications medium comprises at least one of a telephone call, e-mail, fax, or text message to the set of responsible individuals, and wherein the alert message is an indication that a corresponding performance indicator was not met.

8. A computer program product stored on a recordable type computer readable medium for managing business performance based on reactive business processes, the computer program product comprising:

computer program code for modeling a set of business processes as pre-defined events in a software process application, wherein the software process application is located on a data processing system;

computer program code for associating a set of performance indicators to the set of business processes;

computer program code for modeling a set of reactive business processes, wherein the set of reactive business processes are pre-defined templates included in the software process application;

computer program code for mapping the set of reactive business processes to the set of performance indicators;

computer program code for monitoring the set of performance indicators; and

computer program code for, responsive to a trigger from the set of performance indicators, initiating one or more reactive business process.

9. The computer program product of claim 8, wherein initiating the reactive business process further comprises:

sending an alert message to a system or to a responsible individual.

10. The computer program product of claim 9, wherein the alert message is provided by a communications medium, wherein the communications medium comprises at least one of a telephone call, e-mail, fax, or text message to the system or the responsible individual.

11. The computer program product of claim 8, wherein a metadata repository is used to store the mapping between the set of performance indicators and corresponding reactive business processes.

12. The computer program product of claim 8, wherein the set of performance indicators define a set of values used as a measure against the set of business processes.

13. The computer implemented method of claim 8, wherein the set of reactive business processes comprise business processes for implementation responsive to a failure of meeting a performance indicator from the set of performance indicators.

14. A data processing system for managing business performance based on reactive business processes, the data processing system comprising:

a bus system;

a communications system connected to the bus system;

a memory connected to the bus system, wherein the memory includes a set of instructions; and

a processing unit connected to the bus system, wherein the processing unit executes the set of instructions;

to model a set of business processes as pre-defined events in a software process application, wherein the software process application is located on a data processing system;

to associate a set of performance indicators to the set of business processes;

to model a set of reactive business processes, wherein the set of reactive business processes are pre-defined templates included in the software process application;

to map the set of reactive business processes to the set of predefined events;

to monitor the set of performance indicators; and

to initiate one or more reactive business process responsive to a trigger from the set of performance indicators.

15. The data processing system of claim 14, wherein initiating the reactive business process further comprises:

sending an alert message to a system or to a responsible individual.

16. The data processing system of claim 15, wherein the alert message is provided by a communications medium, wherein the communications medium comprises at least one of a telephone call, e-mail, fax, or text message to the system or the responsible individual.

17. The data processing system of claim 14, wherein a metadata repository is used to store the mapping between the set of performance indicators and corresponding reactive business processes.

18. The data processing system of claim 14, wherein the set of performance indicators define a set of values used as a measure against the set of business processes.

19. The data processing system of claim 14, wherein the set of reactive business processes comprise business processes for implementation responsive to a failure of meeting a performance indicator from the set of performance indicators.

20. The data processing system of claim 14, wherein the data processing system further comprises a graphical user interface for modeling the set of business processes and the set of reactive business processes in the software process application.