PROVIDER PRESENCE INFORMATION
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Accused Products
Abstract
In some embodiments, a client computer includes a memory, a client presence program adapted to be located in the memory, and a processor. The processor is coupled to the memory and is adapted to execute the client presence program to receive provider presence information from an instant messaging (IM) server and to store the provider presence information in the memory. The provider presence information includes at least a provider status for at least one service provider.
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Citations
41 Claims
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1-20. -20. (canceled)
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21. An article comprising a machine-readable storage medium that contains instructions of a server, which when executed, cause the server to perform operations comprising:
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receiving client presence information from a first presence module regarding at least one presentity client; receiving service provider presence information from a second presence module regarding at least one service provider, with the service provider presence information including at least a dynamic characteristic of the at least one service provider; and distributing at least one of the client presence information and the service provider presence information to at least one requester. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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28. A computer-implemented method comprising:
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receiving client presence information from a first presence module regarding at least one presentity client; receiving service provider presence information from a second presence module regarding at least one service provider, with the service provider presence information including at least a dynamic characteristic of the at least one service provider; and distributing at least one of the client presence information and the service provider presence information to at least one requester. - View Dependent Claims (29, 30, 31, 32, 33, 34)
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35. A system comprising:
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a processor; and a memory, wherein the memory comprises instructions of a server, which when executed, cause the server to perform operations comprising; receiving client presence information from a first presence module regarding at least one presentity client; receiving service provider presence information from a second presence module regarding at least one service provider, with the service provider presence information including at least a dynamic characteristic of the at least one service provider; and distributing at least one of the client presence information and the service provider presence information to at least one requester. - View Dependent Claims (36, 37, 38, 39, 40, 41)
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Specification