Call Handling Treatment for Voicemail Systems
First Claim
1. A voicemail system (100), comprising:
- at least one processor (104);
at least one communication interface (102) operatively linked and in communication with the at least one processor (104), the at least one communication interface (102) configured to receive an incoming call; and
at least one memory (108) operatively linked and in communication with the processor (104), the at least one memory (108) configured to store at least one call treatment application (112) comprising at least one rule for determining call handling treatment of the incoming call.
3 Assignments
0 Petitions
Accused Products
Abstract
A voicemail system (100) can include at least one processor (104) and at least one communication interface (102) operatively linked and in communication with the at least one processor (104) that is configured to receive an incoming call. The voicemail system (100) can further include at least one memory (108) operatively linked and in communication with the processor (104), wherein the at least one memory (108) is configured to store a call treatment application (112) that includes at least one rule for determining call handling treatment of the incoming call. A method (400) for operating the voicemail system (100) can include receiving (406) an address message (200) at the voicemail system (100), wherein the address message (200) identifies at least a called party number (206) of the incoming call. The method (400) can further include analyzing (406) the address message (200) to determine (408) which of a plurality of call handling treatment rules to apply, and applying (410) at least one of the call handling treatment rules.
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Citations
27 Claims
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1. A voicemail system (100), comprising:
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at least one processor (104); at least one communication interface (102) operatively linked and in communication with the at least one processor (104), the at least one communication interface (102) configured to receive an incoming call; and at least one memory (108) operatively linked and in communication with the processor (104), the at least one memory (108) configured to store at least one call treatment application (112) comprising at least one rule for determining call handling treatment of the incoming call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method (400) for operating a voicemail system (100) to determine call handling treatment of an incoming call, the method (400) comprising:
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receiving (406) an address message (202) at the voicemail system (100), the address message (200) identifying at least a called party number (206) of the incoming call; analyzing (406) the address message (200) to determine which of a plurality of call handling treatment rules to apply; and applying (410) at least one of the plurality of call handling treatment rules. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A method (400, 800) for operating a voicemail system (100) wherein a voicemail user roaming internationally calls the voicemail system (100) to retrieve voicemail messages, the method (400, 800) comprising:
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receiving (406) a call at the voicemail system (100) from the voicemail user to retrieve voicemail messages, the call identifying a voicemail box number; determining (408) that the voicemail box number is proper for the voicemail user; and routing (802) the call to a voicemail box associated with the user. - View Dependent Claims (26)
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27. A method (400, 1000) for operating a voicemail system (100), the method (400, 1000) comprising:
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receiving (406) a call at the voicemail system (100); determining (408) to route the call to an open tree voicemail greeting, whereby a calling party is requested to enter a voicemail box number for the voicemail box that the calling party would like to access; and routing (1002) the call to the voicemail box number identified by the calling party.
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Specification