Method and system for efficient management of speech transcribers
First Claim
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1. A method to improve the speed and efficiency of human and computerized speech transcription through an automated transcription management system comprising:
- monitoring automatically the queue of transcription jobs to be worked;
allocating automatically the transcription jobs across a pool of at least one of human computerized transcribing resources;
monitoring automatically the performance of the current pool of at least one of human and computerized transcribing resources;
creating automatically forecasts of expected future transcribing resource needs and,re-adjusting automatically the use of currently active transcribing resources, pools of reserve transcribing resources, and recruitment of potential future transcribing resources to meet the transcription job forecasts.
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Abstract
A method and system for improving the efficiency of speech transcription by automating the management of a varying pool of human and machine transcribers having diverse qualifications, skills, and reliability for a fluctuating load of speech transcription tasks of diverse requirements such as accuracy, promptness, privacy, and security, from sources of diverse characteristics such as language, dialect, accent, speech style, voice type, vocabulary, audio quality, and duration.
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Citations
7 Claims
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1. A method to improve the speed and efficiency of human and computerized speech transcription through an automated transcription management system comprising:
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monitoring automatically the queue of transcription jobs to be worked; allocating automatically the transcription jobs across a pool of at least one of human computerized transcribing resources; monitoring automatically the performance of the current pool of at least one of human and computerized transcribing resources; creating automatically forecasts of expected future transcribing resource needs and, re-adjusting automatically the use of currently active transcribing resources, pools of reserve transcribing resources, and recruitment of potential future transcribing resources to meet the transcription job forecasts. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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Specification