METHOD FOR DEPLOYING A PROBING ENVIRONMENT FOR PROVISIONED SERVICES TO RECOMMEND OPTIMAL BALANCE IN SERVICE LEVEL AGREEMENT USER EXPERIENCE AND ENVIRONMENTAL METRICS

• US 20110087522A1
• Filed: 10/08/2009
• Published: 04/14/2011
• Est. Priority Date: 10/08/2009
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Zlatsin, Alexander, Poole, Elizabeth J., Kochut, Andrzej, Beaty, Kirk A., Sabath, Mariusz, Keller, Neal M., Hamilton, Rick A. II, Pickover, Clifford A., Yashchin, Emmanuel
• Application Number:
  US12/575,987
• Publication Number:
  US 20110087522A1
• Time in Patent Office: Days
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/30 Administration of product recycling or disposal
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/145 involving simulating, designing, planning or modelling of a network
• CPC Class Codes: H04L 41/5006 Creating or negotiating SLA contracts, guarantees or penalties
• CPC Class Codes: H04L 41/5048 Automatic or semi-automatic definitions, e.g. definition templates
• CPC Class Codes: H04L 41/5051 Service on demand, e.g. definition and deployment of services in real time
• CPC Class Codes: H04L 43/12 Network monitoring probes
• CPC Class Codes: Y02W 90/00 Enabling technologies or technologies with a potential or indirect contribution to greenhouse gas [GHG] emissions mitigation

Abstract

A system and method of determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a host computing service provider. The method comprises: receiving a provisioning request from a customer including receiving computing performance requirement parameters and environmental parameters for inclusion in the SLA from the customer; deploying discovery tools to identify relevant infrastructure components based on performance metrics. Based on identification of the customer'"'"'s relevant infrastructure components, probes are deployed and installed. Then, data is obtained from the probes while changing infrastructure components for simulating and assessing impact of one or more different customer scenarios for different performance policies. In one aspect, the obtained data is used to identify and implement an a priori risk sharing agreement between the customer and service provider. In a further aspect, the data obtained for simulating and assessing impact of one or more different customer policies include data for simulating and assessing different environmental policies.

Claims

1. A method for determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a service provider, the method comprising:

receiving a provisioning request from a customer;

receiving computing performance requirement parameters for inclusion in said SLA from said customer;

receiving environmental parameters for inclusion in said SLA from said customer;

deploying discovery tools configured to identify the customer'"'"'s relevant infrastructure components based on performance metrics;

deploying and installing probes based on identification of said customer'"'"'s relevant infrastructure components;

obtaining data from said probes while changing infrastructure parameters for simulating and assessing impact of one or more different customer policies for different performance policies; and

using said obtained data to identify and implement an a priori risk sharing agreement between said customer and service provider,

wherein a processor unit runs a program to execute one or more of said receiving, deploying tools and probes and obtaining data for said simulating and assessing.

2. The method according to claim 1, wherein said data obtained for simulating and assessing impact of one or more different customer policies include data for simulating and assessing different environmental conditions.

3. The method according to claim 1, further comprising:

recommending, from said data obtained from said probes, at least one set of optimal and one set of alternative initial SLA metrics and contract costs that balances the customers desired performance objectives and a green parameter.

4. The method according to claim 3 wherein said alternative initial SLA metrics and contract cost are based on modified environmental parameters.

5. The method according to claim 4 further comprising:

using said metrics as support for said customer and said provider sharing risk in the event said environmental parameters are not met.

6. The method according to claim 1 wherein said environmental parameters includes energy being consumed.

7. The method according to claim 6 wherein said environmental parameters includes a time of day that said energy is being consumed.

8. The method according to claim 7 wherein said environmental parameters includes a carbon footprint of said energy being consumed.

9. The method according to claim 8 wherein said environmental parameters includes a type of said energy being consumed.

10. A computer system for determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a service provider comprising:

a memory;

a processor in communications with the computer memory, wherein the computer system is capable of performing a method comprising;

receiving a provisioning request from a customer;

receiving computing performance requirement parameters for inclusion in said SLA from said customer;

receiving environmental parameters for inclusion in said SLA from said customer;

deploying discovery tools to identify the customer'"'"'s relevant infrastructure components based on performance metrics;

deploying and installing probes based on identification of said customer'"'"'s relevant infrastructure components;

obtaining data from said probes while changing infrastructure parameters for simulating and assessing impact of one or more different customer policies for different performance policies; and

using said obtained data to identify and implement an a priori risk sharing agreement between said customer and service provider.

11. The computer system according to claim 10, wherein said data obtained for simulating and assessing impact of one or more different customer policies include data for simulating and assessing different environmental conditions.

12. The computer system according to claim 10 wherein said data from said probes are used to recommend at least one set of optimal and one set of alternative initial SLA metrics and contract costs that balances the customers desired performance objectives and a green parameter.

13. The computer system according to claim 12 wherein said alternative initial SLA metrics and contract cost are based on modified environmental parameters.

14. The computer system according to claim 13 further comprising:

using said metrics as support for said customer and said provider sharing risk in the event said environmental parameters are not met.

15. The computer system according to claim 10 wherein said environmental parameters includes energy being consumed.

16. The computer system according to claim 15 wherein said environmental parameters includes a time of day that said energy is being consumed.

17. The computer system according to claim 16 wherein said environmental parameters includes a carbon footprint of said energy being consumed.

18. The computer system according to claim 16 wherein said environmental parameters includes a type of said energy being consumed.

19. A computer program product for performing a method for determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a service provider, said computer program product comprising:

a storage medium readable by a processing unit and storing instructions for processing by the processing unit for performing a method comprising;

receiving a provisioning request from a customer;

receiving computing performance requirement parameters for inclusion in said SLA from said customer;

receiving environmental parameters for inclusion in said SLA from said customer;

deploying discovery tools to identify the customer'"'"'s relevant infrastructure components based on performance metrics;

deploying and installing probes based on identification of said customer'"'"'s relevant infrastructure components;

obtaining data from said probes while changing infrastructure components for simulating and assessing impact of one or more different customer policies for different performance policies; and

using said obtained data to identify and implement an a priori risk sharing agreement between said customer and service provider.

20. The computer program product according to claim 19, wherein said data obtained for simulating and assessing impact of one or more different customer policies include data for simulating and assessing different environmental conditions.

21. The computer program product of claim 19 wherein said data from said probes are used to recommend at least one set of optimal and one set of alternative initial SLA metrics and contract costs that balances the customers desired performance objectives and a green parameter.

22. The computer program product of claim 21 wherein said alternative initial SLA metrics and contract cost are based on modified environmental parameters.

23. The computer program product of claim 22 further comprising:

using said metrics as support for said customer and said provider sharing risk in the event said environmental parameters are not met.

24. The computer program product of claim 20 wherein said environmental parameters includes energy being consumed.

25. The computer program product of claim 24 wherein said environmental parameters includes a time of day that said energy is being consumed.

26. The computer program product of claim 25 wherein said environmental parameters includes a carbon footprint of said energy being consumed.

27. The computer program product of claim 26 wherein said environmental stewardship parameters includes a type of said energy being consumed.

28. A method of deploying a computer program product for determining performance metrics for inclusion in a Service Level Agreement (SLA) between first and second entities, wherein, when processed, the computer program performs the steps of

receiving a provisioning request from a first entity;

receiving computing performance requirement parameters for inclusion in said SLA from said first entity;

receiving environmental parameters for inclusion in said SLA from said first entity;

deploying discovery tools to identify relevant infrastructure components based on performance metrics;

deploying and installing probes based on identification of said first entity'"'"'s relevant infrastructure components;

obtaining data from said probes while changing infrastructure components for simulating and assessing impact for said first entity of one or more different policies for different performance policies; and

using said obtained data to identify and implement an a priori risk sharing agreement between said first and second entities.

29. The method of deploying a computer program product according to claim 28, wherein said data obtained for simulating and assessing impact of one or more different customer policies include data for simulating and assessing different environmental policies.