TARGETED INTERACTIVE CONTENT FOR IN-STORE RETAIL CUSTOMERS

• US 20110093344A1
• Filed: 10/21/2010
• Published: 04/21/2011
• Est. Priority Date: 10/21/2009
• Status: Abandoned Application

• Current Assignee: LIFT Retail Marketing Technology, Inc. (Verifone Systems, Inc.)
• Original Assignee: LIFT Retail Marketing Technology, Inc. (Verifone Systems, Inc.)
• Inventors: Burke, Wells D., Drew, Robert W. III, Linscott, Jason E., Kruep, Douglas J.
• Application Number:
  US12/909,530
• Publication Number:
  US 20110093344A1
• Time in Patent Office: Days
• US Class Current: 705/14.65
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0268 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Systems and methods are disclosed for operating an interactive content system in a retail environment. As items are scanned at a point of sale system, item data may be provided to an interactive content system and used to generate one or more messages that may presented to a customer offering other items, which may be offered at a discount. Message may be selected based on a relative ranking of available messages. The customer may select one or more of the other items directly on a display, or a cashier may include such items in the transaction at the direction of the customer. Items presented to a customer in a message may be ordered or presented in a format based on item ranking. A cashier may be provided with a script including prompts regarding suggested items.

Claims

1. An interactive content system, comprising:

a first input configured to receive item identification data for an item;

a processor configured to determine a plurality of potential messages based on the item identification data;

the processor further configured to determine a ranking for each of the plurality of potential messages;

the processor further configured to determine a highest ranking message from among the plurality of potential messages;

the processor further configured to determine a plurality of message items associated with the highest ranking message;

the processor further configured to determine a ranking for each of the plurality of message items;

the processor further configured to determine a display format of the highest ranking message based on the ranking for each of the plurality of message items; and

a first transmitter configured to transmit the highest ranking message to a display.

2. The interactive content system of claim 1, wherein the processor is further configured to determine a script for the highest ranking message, wherein the script comprises cues for a cashier to provide verbal item information to a customer, and wherein the first transmitter is further configured to transmit the script to the display.

3. The interactive content system of claim 2, wherein the processor determines the script for the highest ranking message by determining a selection of one of a plurality of scripts associated with the highest ranking message.

4. The interactive content system of claim 1, further comprising a second input configured to receive an indication of a selection of a first message item from the display;

and

the processor further configured to transmit item identification data for the first message item to a point of sale system.

5. The interactive content system of claim 1, wherein the highest ranking message comprises a code associated with a first message item, the code capable of being detected by a point of sale system scanner.

6. The interactive content system of claim 1, wherein the processor is configured to determine the ranking for each of the plurality of potential messages based on compensation received from a distributor of a message item associated with that message.

7. The interactive content system of claim 1, wherein the processor is configured to determine the ranking for each of the plurality of potential messages based on a relative inventory level of a message item associated with that message.

8. The interactive content system of claim 1, wherein the processor is configured to determine the ranking for each of the plurality of potential messages based on a profit margin of a message item associated with that message.

9. The interactive content system of claim 1, wherein the processor is configured to determine the ranking for each of the plurality of potential messages based on a likelihood of customer purchase of a message item associated with that message when the message item is offered for purchase with the item.

10. A method of providing interactive content, comprising:

receiving item identification data at an interactive content system;

determining a plurality of messages based on the item identification data at the interactive content system;

determining a ranking for each of the plurality of messages at the interactive content system;

determining a highest ranking message from among the plurality of messages at the interactive content system;

determining a plurality of message items associated with the highest ranking message at the interactive content system;

determining a ranking for each of the plurality of message items at the interactive content system;

determining a display format of the highest ranking message based on the ranking for each of the plurality of message items;

displaying the highest ranking message in the display format on a first display of the interactive content system;

detecting a selection of a first message item at the interactive content system; and

transmitting first message item identification data from the interactive content system.

11. The method of claim 10, further comprising determining current transaction data at the interactive content system, wherein the highest ranking message comprises the current transaction data.

12. The method of claim 10, wherein the highest ranking message comprises a first message and a second message, wherein displaying the highest ranking message in the display format on the first display comprises displaying the first message on the first display, the method further comprising displaying the second message on a second display of the interactive content system.

13. The method of claim 12, wherein the second message comprises a script based on the highest ranking message, wherein the script comprises cues for a cashier to provide verbal item information to a customer.

14. The method of claim 13, further comprising determining the script by determining a selection of one of a plurality of scripts associated with the highest ranking message.

15. The method of claim 10, wherein detecting the selection of the first message item at the interactive content system comprises receiving an indication of the selection of the first message item from the first display.

16. The method of claim 10, wherein displaying the highest ranking message in the display format on the first display of the interactive content system comprises:

determining a number of messages that have been displayed;

determining that the number of messages is less than a threshold; and

responsive to determining that the number of messages is less than the threshold, displaying the highest ranking message in the display format on the first display of the interactive content system

17. An interactive content unit, comprising:

a processor configured to generate an interactive content message by;

determining a plurality of messages,

determining a ranking for each of the plurality of messages,

selecting a first message based on the ranking for each of the plurality of messages,

determining a message item associated with the first message, and

determining a format of the first message;

a display configured to present the first message and detect a selection of the message item.

18. The interactive content unit of claim 17, wherein determining the plurality of messages comprises:

determining that there are no messages associated with a detected item, and determining the plurality of messages based on transaction data.

19. The interactive content unit of claim 18, wherein determining the plurality of messages comprises generating at least one of the plurality of messages based on rules imported from a system external to the interactive content unit.

20. The interactive content unit of claim 17, wherein the processor is further configured to generate the interactive content message by determining a script associated with the first message, wherein the script comprises cues for a cashier to provide verbal item information to a customer.