METHOD, APPARATUS, AND COMPUTER PRODUCT FOR CENTRALIZED ACCOUNT PROVISIONING

• US 20110093367A1
• Filed: 10/20/2009
• Published: 04/21/2011
• Est. Priority Date: 10/20/2009
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Stapleton, David L.
• Application Number:
  US12/582,153
• Publication Number:
  US 20110093367A1
• Time in Patent Office: Days
• US Class Current: 705/30
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

Method, apparatus, and computer products are provided for centralized account provisioning by an automated provisioning manager on a device. A logins application of a device is logged into. A request queue is accessed of the device. A ticket to provision is selected from the request queue of the device. Cells of the ticket are parsed to obtain details of a request on the ticket of the device. In response to obtaining details of the request, servers or applications are connected to in order to gather further data corresponding to the details. A corresponding function is called based on a request type of the details of the device, and the corresponding function is configured to the request of the request type. The account is provisioned by utilizing the corresponding function on the device.

Claims

1. A method for centralized account provisioning by an automated provisioning manager on a device, comprising:

logging into a logins application of a device;

accessing a request queue of the device;

selecting a ticket to provision from the request queue of the device;

parsing cells of the ticket to obtain details of a request on the ticket of the device;

in response to obtaining details of the request, connecting to servers or applications to gather further data corresponding to the details of the device;

calling a corresponding function based on a request type of the details of the device, the corresponding function being configured to the request of the request type; and

provisioning the account utilizing the corresponding function of the device.

2. The method of claim 1, wherein in response to the request type being create one or more user accounts on the ticket, the corresponding function is a create user function.

3. The method of claim 1, wherein in response to the request type being update one or more users accounts on the ticket, the corresponding function is an update user function.

4. The method of claim 1, wherein in response to the request type being reset a password for one or more user accounts, the corresponding function is a reset user password function.

5. The method of claim 1, wherein in response to the request type being delete one of more user accounts, the corresponding function is a expire user function.

6. The method of claim 1, wherein in response to the request type being one or more users are terminated from a company, the corresponding function is expired user function.

7. The method of claim 1, wherein accessing the request queue of the device comprises a provisioning manager parsing the request queue to determine requests assigned to the provisioning manager;

and

wherein the provisioning manager is operative to reassign to a provisioning manager request queue the requests assigned to the provisioning manager.

8. The method of claim 1, wherein the request queue is assigned to a network administrator for provisioning accounts;

wherein a provisioning manager is operative to automatically remove requests from the request queue assigned to the network administrator and reassign the removed requests to a provisioning manager request queue;

wherein requests remaining in the request queue are configured to be provisioned by the network administrator; and

wherein the provisioning manager is operative to provision accounts for requests reassigned to the provisioning manager request queue.

9. The method of claim 1, wherein connecting to servers or applications to gather further data corresponding to the details comprises a provisioning manager operative to search for and locate the applications and servers that contain data to provision the account;

and

wherein the applications and servers are different from the device.

18. The device of claim 1, wherein the provisioning manager is operative to prioritize which requests to select first based on a requested application or server on each ticket in the provisioning manager request queue;

and

wherein after the provisioning manager provisions accounts for the requested application or server that is prioritized to be selected first, the provisioning manager is operative to select other applications or servers for provisioning accounts.

10. An device, comprising:

software configured to centralize account provisioning by an automated provisioning manager coupled to memory;

a processor responsive to computer-executable instructions of the software and operative to;

login to a logins application of a device;

access a request queue of the device;

select a ticket to provision from the request queue of the device;

parse cells of the ticket to obtain details of a request on the ticket of the device;

in response to obtaining details of the request, connect to servers or applications to gather further data corresponding to the details;

call a corresponding function based on a request type of the details of the device, the corresponding function being configured to the request of the request type; and

provision the account utilizing the corresponding function of the device.

11. The device of claim 10, wherein in response to the request type being create one or more user accounts on the ticket, the corresponding function is a create user function.

12. The device of claim 10, wherein in response to the request type being update one or more users accounts on the ticket, the corresponding function is an update user function.

13. The device of claim 10, wherein in response to the request type being reset a password for one or more user accounts, the corresponding function is a reset user password function.

14. The device of claim 10, wherein in response to the request type being delete one of more user accounts, the corresponding function is a expire user function.

15. The device of claim 10, wherein in response to the request type being one or more users are terminated from a company, the corresponding function is expired user function.

16. The device of claim 10, wherein accessing the request queue of the device comprises parsing the request queue to determine requests assigned to a provisioning manager;

and

wherein the provisioning manager is operative to reassign to a provisioning manager request queue the requests assigned to the provisioning manager.

17. The device of claim 10, wherein the request queue is assigned to a network administrator for provisioning accounts;

wherein a provisioning manager is operative to automatically remove requests from the request queue assigned to the network administrator and reassign the removed requests to a provisioning manager request queue;

wherein requests remaining in the request queue are configured to be provisioned by the network administrator; and

wherein the provisioning manager is operative to provision accounts for requests reassigned to the provisioning manager request queue.

19. The device of claim 10, wherein connecting to servers or applications to gather further data corresponding to the details comprises a provisioning manager operative to search for and locate the applications and servers that contain data to provision the account;

and

wherein the applications and servers are different from the device.

20. A computer program product, tangibly embodied on a computer readable storage medium, the computer program product including instructions for causing a computer to execute a method for centralized account provisioning by an automated provisioning manager, comprising:

logging into a logins application;

accessing a request queue;

selecting a ticket to provision from the request queue;

parsing cells of the ticket to obtain details of a request on the ticket;

in response to obtaining details of the request, connecting to servers or applications to gather further data corresponding to the details;

calling a corresponding function based on a request type of the details of the device, the corresponding function being configured to the request of the request type; and

provisioning the account utilizing the corresponding function.