Method for Detecting a Delinquent Customer Record in a CRM Database
First Claim
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1. A method for detecting a delinquent or dormant customer record in a customer relationship management (CRM) database using a computer arrangement, the method including the steps of:
- determining that the customer record does not relate to an existing customer for whom work is in progress;
determining that the customer record does not relate to a prospective customer; and
detecting the customer record when a future activity date associated with the customer record has passed.
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Abstract
The present invention relates to a method for detecting a delinquent or dormant customer record in a customer relationship management (CRM) database using a computer arrangement. The method includes the step of determining that the customer record does not relate to an existing customer for whom work is in progress. It is also determined that the customer record does not relate to a prospective customer. The method further includes the step of detecting the customer record when a future activity date associated with the customer record has passed.
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Citations
20 Claims
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1. A method for detecting a delinquent or dormant customer record in a customer relationship management (CRM) database using a computer arrangement, the method including the steps of:
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determining that the customer record does not relate to an existing customer for whom work is in progress; determining that the customer record does not relate to a prospective customer; and detecting the customer record when a future activity date associated with the customer record has passed. - View Dependent Claims (2, 3, 4, 5)
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6. A method for detecting a delinquent or dormant customer record in a customer relationship management (CRM) database, the method including the step of:
detecting, with a computer arrangement, the customer record when a future activity date associated with the customer record has passed. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A computer arrangement for detecting a delinquent or dormant customer record in a customer relationship management (CRM) database, the computer arrangement being configured to:
detect the customer record when a future activity date associated with the customer record has passed. - View Dependent Claims (18, 19, 20)
Specification