System and method for communicating guest preferences to a telephony device

• US 20110103564A1
• Filed: 10/30/2009
• Published: 05/05/2011
• Est. Priority Date: 10/30/2009
• Status: Abandoned Application

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Couse, Peter Francis
• Application Number:
  US12/589,958
• Publication Number:
  US 20110103564A1
• Time in Patent Office: Days
• US Class Current: 379/201.03
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 2203/2094 Proximity
• CPC Class Codes: H04M 2203/554 Data synchronization
• CPC Class Codes: H04M 2250/14 including a card reading device
• CPC Class Codes: H04M 3/387 using subscriber identification cards
• CPC Class Codes: H04M 3/42272 whereby the subscriber registers to the terminals for personalised service provision
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012

Abstract

A system and method for communicating guest preferences to a telephony device is disclosed. The system comprises a guest identification device (GID) configured to identify a guest and a digital telephony device which may be located in a hotel room. A GID reader is coupled to the digital telephony device. A guest personalization database located on a server is coupled to the digital telephony device. The guest personalization database contains a guest profile comprising guest information used to configure the telephony device for the guest.

Claims

1. A system for communicating guest preferences to a telephony device, comprising:

a guest identification device (GID) configured to identify a guest;

a digital telephony device;

a GID reader coupled to the digital telephony device; and

a guest personalization database located on a server coupled to the digital telephony device, said guest personalization database containing a guest profile comprising guest information used to configure the telephony device for the guest.

2. The system of claim 1, wherein the guest identification device is selected from the group consisting of a digital identification device issued by a guest host and a guest credit card.

3. The system of claim 1, wherein the guest profile contained in the guest personalization database includes personal contact information for at least one of selected individuals and selected entities.

4. The system of claim 1, wherein the guest profile contained in the guest personalization database includes network information to enable at least one of the guest'"'"'s wired and wireless computing and communication devices to be connected to a network through the digital telephony device.

5. The system of claim 1, wherein the guest profile contained in the guest personalization database includes group contact information to enable persons in a group to each have contact information on the digital telephony device to contact and leave messages for other members of the group staying in a same hotel chain.

6. The system of claim 1, wherein the guest profile in the guest personalization database is stored in the guest identification device and accessed by the digital telephony device using the GID reader.

7. The system of claim 1, wherein the guest profile in the guest personalization database is encrypted and accessible only with at least one of the guest identification device and a password.

8. The system of claim 1, wherein the guest personalization database is accessible at each hotel property location in a hotel chain to enable a guest staying at any hotel property location in the hotel chain to access his or her guest profile using the guest identification device and the digital telephony device in conjunction with the guest personalization database.

9. The system of claim 1, wherein the guest personalization database is operated by a third party.

10. The system of claim 1, wherein the digital telephony device is configured to store selected telephone numbers entered into the telephone in the guest personalization database for the guest.

11. The system of claim 1, wherein the guest personalization database is coupled to a guest host property management system.

12. The system of claim 1, wherein the guest identification device is further configured to be a guest proximity identification device configured to detect a presence of the guest using the GID reader.

13. The system of claim 12, further comprising an environmental control communication module coupled to the digital telephony device and configured to adjust environmental control settings in a room when the guest'"'"'s proximity is detected, wherein the environmental control settings are selected based on the guest profile stored in the guest personalization database.

14. The system of claim 1, further comprising a directed advertising database coupled to the guest personalization database to enable advertisements to be displayed on a display screen of the digital telephony device based on biographical information contained in the guest profile in the personalization database.

15. The system of claim 1, wherein the guest personalization database further comprises an exclusive direct dial phone number for the guest to enable the guest to have a same phone number each time the guest stays at one or more hotels in a hotel chain.

16. The system of claim 1, further comprising a SIM card having a local number to enable the guest to use a cell phone with the SIM card to receive calls forwarded from the digital telephony device, wherein the information from the guest profile is loaded on the SIM card to enable the guest to have desired contact information when using the SIM card.

17. A method for communicating guest preferences to a telephony device, comprising:

identifying a guest using a guest identification device;

communicating the identification of the guest to a digital telephony device using a guest identification reader;

accessing a guest personalization database located on a server that is coupled to the digital telephony device containing guest profile for the guest; and

configuring the digital telephony device based on preferences previously selected by the guest that are located in the guest personalization database.

18. The method of claim 17, wherein configuring the digital telephony device further comprises displaying a graphical user interface on the digital telephony device containing personal contact information for at least one of selected individuals and selected entities.

19. The method of claim 17, wherein configuring the digital telephony device further comprises establishing a digital data connection with at least one of a computing device and a communication device based on connection information located in the guest personalization database.

20. A system comprising:

one or more processors;

one or more computer readable media;

computer readable instructions on the one or more computer readable media which, when executed by the one or more processors, cause the one or more processors to implement a method communicating guest preferences to a telephony device in a hotel, comprising;

identifying a guest using a guest identification device;

communicating the identification of the guest to a digital telephony device located in the hotel using a guest identification reader;

accessing a guest personalization database located on a server that is coupled to the digital telephony device containing guest profile for the guest; and

configuring the digital telephony device based on preferences previously selected by the guest that are located in the guest personalization database.