SYSTEM AND METHOD FOR SYNCHRONIZING LANGUAGES

• US 20110105098A1
• Filed: 11/02/2009
• Published: 05/05/2011
• Est. Priority Date: 11/02/2009
• Status: Abandoned Application

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors LLC (General Motors Company)
• Inventors: MAZZARA, WILLIAM E. JR., TENGLER, STEVEN C.
• Application Number:
  US12/610,861
• Publication Number:
  US 20110105098A1
• Time in Patent Office: Days
• US Class Current: 455/418
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C

Abstract

A system for synchronizing changes of a telematics language from a current telematics language to a proposed telematics language with changes made to a vehicle language from a current vehicle language to a new vehicle language through involvement of a call center is described. The system includes, but is not limited to an antenna adapted for attachment to a vehicle and configured for communicating with the call center. The system further includes a telematics unit adapted for attachment to the vehicle and communicatively connected to the antenna. The telematics unit is configured to monitor a vehicle bus to detect when a user changes the vehicle language to the new vehicle language and further configured to automatically initiate contact with the call center when the change in the vehicle language is detected to confirm a user desire to change the telematics language to the new vehicle language.

Claims

1. A system for synchronizing changes of a telematics language from a current telematics language to a proposed telematics language with changes made to a vehicle language from a current vehicle language to a new vehicle language through involvement of a call center, the system comprising:

an antenna adapted for attachment to a vehicle and configured for transmitting and receiving communication transmissions to and from the call center; and

a telematics unit adapted for attachment to the vehicle and communicatively connected to the antenna, the telematics unit being configured to;

monitor a vehicle bus to detect when a user changes the vehicle language from the current vehicle language to the new vehicle language, and

automatically initiate contact with the call center when the change in the vehicle language is detected to confirm a user desire to change the telematics language to the new vehicle language.

2. The system of claim 1, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks the current telematics language.

3. The system of claim 1, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks the new vehicle language.

4. The system of claim 3, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks the current telematics language if the telematics unit does not support the new vehicle language.

5. The system of claim 1, wherein the telematics unit is further configured to refrain from initiating contact with the call center when the new vehicle language is not supported by the telematics unit.

6. The system of claim 1, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks an associated vehicle language when the new vehicle language is not supported by the telematics unit.

7. The system of claim 1, wherein the telematics unit is configured to initiate contact with an automated call response system located at the call center.

8. A system for synchronizing changes of a telematics language from a current telematics language to a proposed telematics language with changes made to a vehicle language from a current vehicle language to a new vehicle language through involvement of a call center, the system comprising:

an electronic component configured to be mounted to a vehicle and configured to enable a user to change the vehicle language to the new vehicle language;

a telematics unit adapted for attachment to the vehicle and communicatively connected to the electronic component, the telematics unit being configured to;

detect a change in the vehicle language, and

automatically initiate contact with the call center when the change in the vehicle language is detected to confirm a user desire to change the telematics language to the new vehicle language.

9. The system of claim 8, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks the current telematics language.

10. The system of claim 8, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks the new vehicle language.

11. The system of claim 10, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks the current telematics language if the telematics unit does not support the new vehicle language.

12. The system of claim 8, wherein the telematics unit is further configured to refrain from initiating contact with the call center when the new vehicle language is not supported by the telematics unit.

13. The system of claim 8, wherein the telematics unit is further configured to initiate contact with an advisor at the call center who speaks an associated vehicle language when the new vehicle language is not supported by the telematics unit.

14. The system of claim 8, wherein the telematics unit is further configured to monitor a vehicle bus to determine when a user changes the vehicle language from the current vehicle language to the new vehicle language.

15. The system of claim 8 wherein the electronic component is a vehicle radio.

16. A method for synchronizing languages, the method comprising the steps of:

receiving, at a telematics unit, information indicative of a user initiated change of a vehicle language from a current vehicle language to a new vehicle language;

automatically initiating contact with a call center using the telematics unit;

confirming, by the call center, a user desire to change a telematics language from a current telematics language to the new vehicle language.

17. The method of claim 16 wherein the step of automatically initiating contact comprises directing an incoming call to the call center to a first available advisor.

18. The method of claim 16 wherein the step of automatically initiating contact comprises directing an incoming call to the call center to an advisor who speaks the current telematics language.

19. The method of claim 16 wherein the step of automatically initiating contact comprises directing an incoming call to the call center to an advisor who speaks the new vehicle language.

20. The method of claim 19 wherein the step of automatically initiating contact step further comprises directing the incoming call to an advisor who speaks the current telematics language if the new vehicle language is not supported by the telematics unit.