Method and System to Automatically Change or Update the Configuration or Setting of a Communication System

• US 20110106528A1
• Filed: 10/27/2010
• Published: 05/05/2011
• Est. Priority Date: 10/29/2009
• Status: Abandoned Application

• Current Assignee: RingCentral Incorporated
• Original Assignee: Unify GmbH & Co. KG (Atos SE)
• Inventors: Maddison, Paul
• Application Number:
  US12/913,176
• Publication Number:
  US 20110106528A1
• Time in Patent Office: Days
• US Class Current: 704/9
• CPC Class Codes: G06F 40/40 Processing or translation of natural language natural language analysis G06F40/20; semantic analysis G06F40/30
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A method and device for automatically changing or updating a configuration or setting of a communication system is disclosed. In one aspect, the method includes providing information to the communication system, the information comprising natural human language, storing the information in a digital storage device, detecting a triggering event in the information, and changing the configuration or setting of the communication system automatically using a processor. The information is an input to the communication system, an input from at least one alternate communication system, or a combination of an input to the communication system and an input from the at least one alternate communication system.

Claims

1. A method for automatically changing or updating a configuration or setting of a communication system comprising:

providing information to the communication system, the information comprising natural human language;

storing the information in a digital storage device;

detecting a triggering event in the information; and

changing the configuration or setting of the communication system automatically using a processor; and

wherein the information is an input to the communication system, an input from at least one alternate communication system, or a combination of an input to the communication system and an input from the at least one alternate communication system.

2. The method of claim 1, further comprising gathering the information by collecting status information from at least one server used by the communication system.

3. The method of claim 1, further comprising the communication system gathering information by employing at least one keystroke listener running on at least one terminal device used by the communication system.

4. The method of claim 1, further comprising matching an expression contained in the information with natural human language data and extracting matched human language information.

5. The method of claim 4, further comprising changing the configuration or setting of the communication system according to the matched human language information.

6. The method of claim 5, further comprising the communication system performing at least one communication action, the communication action being triggered by a change of the configuration or setting of the communication system according to the matched human language information.

7. The method of claim 1, wherein the processor comprises a learning algorithm based on a monitoring of correlated behavior of at least one user of the communication system.

8. The method of claim 7, wherein the learning algorithm is a discrete optimization algorithm.

9. The method of claim 7, wherein the learning algorithm is a stochastic optimization algorithm.

10. The method of claim 1, wherein the processor is a processor of the communication system, a processor of the at least one alternate communication system, a processor in a user device connected to the communication system, or a processor in a user device connected to the at least one alternate communication system.

11. A device for automatically changing or updating a configuration or setting of a communication system comprising:

a processor that provides information to the communication system, the information comprising natural human language;

a digital storage device that stores the information;

the processor that detects a triggering event in the information; and

the processor that automatically changes the configuration or setting of the communication system; and

wherein the information is an input to the communication system, an input from at least one alternate communication system, or a combination of an input to the communication system and an input from the at least one alternate communication system.

12. The device of claim 11, wherein the processor gathers the information by collecting status information from at least one server used by the communication system.

13. The device of claim 11, wherein the processor gathers information by employing at least one keystroke listener running on at least one terminal device used by the communication system.

14. The device of claim 11, wherein the processor matches an expression contained in the information with natural human language data and extracts matched human language information.

15. The device of claim 14, wherein the information processing means changes the configuration or setting of the communication system according to the matched human language information.

16. The device of claim 15, wherein the communication system performs at least one communication action, the communication action being triggered by a change of the configuration or setting of the communication system according to the matched human language information.

17. The device of claim 11, wherein the processor has a learning algorithm based on a monitoring of correlated behavior of at least one user of the communication system.

18. The device of claim 17, wherein the learning algorithm is a discrete optimization algorithm.

19. The device of claim 18, wherein the learning algorithm is a stochastic optimization algorithm.

20. The device of claim 11, wherein the processor is a processor of the communication system, a processor of the at least one alternate communication system, a processor in a user device connected to the communication system, or a processor in a user device connected to the at least one alternate communication system.