METHOD AND SYSTEM OF PROCESSING A QUERY USING HUMAN ASSISTANTS
First Claim
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1. A computer-implemented method, comprising:
- modifying an original query received based on a processing applied to the original query prior to performing a search; and
performing the search using the modified query and providing a response to the query as a result of the search.
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Abstract
A system and method of providing information to improve efficiency of human searchers obtaining information on behalf of users is described. A query is processed to improve its form prior to being presented to a human searcher. A type associated with a query is determined which may affect a probability that a human searcher will respond to the query. Actions of a human searcher may be used to modify automated processing and decision making for processing of a query.
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20 Claims
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1. A computer-implemented method, comprising:
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modifying an original query received based on a processing applied to the original query prior to performing a search; and performing the search using the modified query and providing a response to the query as a result of the search. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, comprising:
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a search service device receiving a search query, performing a natural language processing of the search query, comparing the search query to a corpus of requests, and determining a process for responding to the search query; a searcher device receiving information of the search query, and providing a response to the search query; and a database including information of search queries and search results. - View Dependent Claims (12)
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13. A computer-implemented method, comprising:
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receiving a search request; determining whether the search request refers to historical information; and selecting an automated process for responding to the search request based on the determining. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification