Systems, methods and computer program products for implementing processes relating to retail sales

• US 20110106650A1
• Filed: 12/24/2010
• Published: 05/05/2011
• Est. Priority Date: 03/09/2004
• Status: Active Grant

• Current Assignee: Lowe's Companies, Inc.
• Original Assignee: Lowe's Companies, Inc.
• Inventors: Panzano, Alex C., Bhasker, Santosh E., Stone, Steven M., Mitchell, John P.
• Granted Patent: US 8,517,256 B2
• Time in Patent Office: Days
• US Class Current: 705/26.5
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: G06Q 50/165 Land development

Abstract

The present invention provides a system that facilitates the selection of purchasable items for use in an environs defined by the customer. In one aspect, the system includes a processing element capable of proposing a plurality of purchasable items to the customer for selection by the customer. The processing element also is capable of receiving data representing the environs and data representing at least one purchasable item selected by the customer. The processing element is further capable of generating and displaying a three-dimensional graphical representation of the environs and each purchasable item or items selected by the customer so that the customer can visualize the items in the environs.

Claims

1. A system for facilitating the selection of purchasable items by a customer for use in an environs defined by the customer, the system comprising:

a processing element capable of proposing a plurality of purchasable items to the customer for selection by the customer, said processing element also is capable of receiving data representing the environs and data representing at least one purchasable item selected by the customer, and wherein said processing element is further capable of generating and displaying a three-dimensional graphical representation of the environs and the at least one purchasable item selected by the customer so that the customer can visualize the at least one selected purchasable item in the environs,

wherein said processing element is further capable of proposing a first set of purchasable items to the customer for selection by the customer, said processing element being capable of receiving data representing at least one purchasable item selected by the customer from the first set of purchasable items, said processing element being further capable of receiving data representing at least one customer preference, said processing element being further capable of proposing a second set of purchasable items to the customer for selection by the customer, and wherein said processing element generates the second set of purchasable items based at least in part upon the at least one purchasable item selected by the customer from the first set of purchasable items and the at least one customer preference.

2. A system according to claim 1 wherein said processing element is capable of proposing a template for at least one environs to the customer for selection by the customer.

3. A system according to claim 2 wherein the at least one environs is selected from the group consisting of a kitchen, a bathroom, a room, and an exterior space.

4. A system according to claim 1 wherein the purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

5. A system according to claim 1 wherein the purchasable items comprise services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

6. A system according to claim 1 wherein said processing element is further capable of communicating data representing the at least one purchasable item selected by the customer to a vendor.

7. A system according to claim 1 wherein said processing element is further capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said processing element being capable of receiving data representing at least one configurable purchasable item selected by the customer, said processing element being capable of soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer, said processing element being capable of receiving data representing the specifications for the at least one configurable purchasable item selected by the customer, and wherein said processing element is further capable of communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

8. A system according to claim 1 wherein said processing element is further capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said processing element being capable of receiving data representing at least one configurable purchasable item selected by the customer, and wherein said processing element is further capable of scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

9. A system according to claim 1 wherein said processing element is further capable of scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

10. A system according to claim 1 wherein said processing element is further capable of prompting a customer representative to contact the customer based at least in part upon the data received representing the at least one purchasable item selected by the customer.

11. A system according to claim 1 wherein said processing element is further capable of proposing a plurality of purchasable items to a plurality of customers for selection by the customers, said processing element being capable of receiving and storing data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer, and wherein said processing element is further capable of comparing the at least one sales variable for at least two customers.

12. A system according to claim 1 wherein said processing element filters the first set of purchasable items based at least in part upon the at least one customer preference to generate the second set of purchasable items.

13. A computer program product for facilitating the selection of purchasable items by a customer for use in an environs defined by the customer, the computer program product comprising a computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program portions comprising:

an executable portion for proposing a plurality of purchasable items to the customer for selection by the customer, said executable portion receives data representing the environs and data representing at least one purchasable item selected by the customer, and wherein said executable portion generates a three-dimensional graphical representation of the environs and the at least one purchasable item selected by the customer so that the customer can visualize the selected purchasable items in the environs,

wherein said executable portion proposes a first set of purchasable items to the customer for selection by the customer, said executable portion receives data representing at least one purchasable item selected by the customer from the first set of purchasable items, said executable portion receives data representing at least one customer preference, said executable portion proposes a second set of purchasable items to the customer for selection by the customer, and wherein said executable portion generates the second set of purchasable items based at least in part upon the at least one purchasable item selected by the customer from the first set of purchasable items and the at least one customer preference.

14. A computer program product according to claim 13 wherein said executable portion is capable of proposing a template for at least one environs to be selected by the customer.

15. A computer program product according to claim 14 wherein the at least one environs is selected from the group consisting of a kitchen, a bathroom, a room, and an exterior space.

16. A computer program product according to claim 13 wherein the purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

17. A computer program product according to claim 13 wherein the purchasable items comprise services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

18. A computer program product according to claim 13 wherein said executable portion is capable of communicating data representing the at least one purchasable item selected by the customer to a vendor.

19. A computer program product according to claim 13 wherein said executable portion is capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said executable portion being capable of receiving data representing at least one configurable purchasable item selected by the customer, said executable portion being capable of soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer, said executable portion being capable of receiving data representing the specifications for the at least one configurable purchasable item selected by the customer, and wherein said executable portion being capable of communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

20. A computer program product according to claim 13 wherein said executable portion is capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said executable portion being capable of receiving data representing at least one configurable purchasable item selected by the customer, and wherein said executable portion is capable of scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

21. A computer program product according to claim 13 wherein said executable portion is capable of scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

22. A computer program product according to claim 13 wherein said executable portion is capable of prompting a customer representative to contact the customer based at least in part upon the data received representing the at least one purchasable item selected by the customer.

23. A computer program product according to claim 13 wherein said executable portion is capable of proposing a plurality of purchasable items to a plurality of customers for selection by the customers, said executable portion being capable of receiving data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer, and wherein said executable portion is capable of comparing the at least one sales variable for at least two customers.

24. A computer program product according to claim 13 wherein said executable portion is capable of filtering the first set of purchasable items based at least in part upon the at least one customer preference to generate the second set of purchasable items.

25. A method for facilitating the selection of purchasable items by a customer for use in an environs defined by the customer, the method comprising:

proposing a plurality of purchasable items to the customer for selection by the customer;

receiving data representing the environs, data representing at least one purchasable item selected by the customer, and data representing at least one customer preference;

generating a three-dimensional graphical representation of the environs and the at least one purchasable item selected by the customer;

initiating display of a three-dimensional graphical representation of the environs and the at least one purchasable item selected by the customer so that the customer can visualize the at least one selected purchasable item in the environs;

proposing a first set of purchasable items to the customer for selection by the customer;

receiving data representing at least one purchasable item selected by the customer from the first set of purchasable items;

proposing a second set of purchasable items to the customer for selection by the customer; and

generating the second set of purchasable items based at least in part upon the at least one purchasable item selected by the customer from the first set of purchasable items and the at least one customer preference.

26. A method according to claim 25 further comprising proposing a template for at least one environs to the customer for selection by the customer.

27. A method according to claim 25 wherein the at least one environs is selected from the group consisting of a kitchen, a bathroom, a room, and an exterior space.

28. A method according to claim 25 wherein the purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

29. A method according to claim 25 wherein the purchasable items comprise services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

30. A method according to claim 25 further comprising communicating electronically data representing the at least one purchasable item selected by the customer to a vendor.

31. A method according to claim 25 further comprising:

proposing a plurality of configurable purchasable items to the customer for selection by the customer;

receiving electronically data representing at least one configurable purchasable item selected by the customer;

soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer;

receiving electronically data representing the specifications for the at least one configurable purchasable item selected by the customer; and

communicating electronically data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

32. A method according to claim 25 further comprising:

proposing a plurality of configurable purchasable items to the customer for selection by the customer;

receiving electronically data representing at least one configurable purchasable item selected by the customer; and

scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

33. A method according to claim 25 further comprising scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

34. A method according to claim 25 further comprising prompting a customer representative to contact the customer based at least in part upon the data received representing the at least one purchasable item selected by the customer.

35. A method according to claim 25 further comprising:

proposing a plurality of purchasable items to a plurality of customers for selection by the customers;

receiving electronically data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer;

storing electronically data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer; and

comparing the at least one sales variable for at least two customers.

36. A method according to claim 25 further comprising:

filtering the first set of purchasable items based at least in part upon the at least one customer preference to generate the second set of purchasable items.