SYSTEM AND METHOD TO IMPLEMENT OPERATIONS, ADMINISTRATION, MAINTENANCE AND PROVISIONING TASKS BASED ON NATURAL LANGUAGE INTERACTIONS

• US 20110106779A1
• Filed: 10/30/2009
• Published: 05/05/2011
• Est. Priority Date: 10/30/2009
• Status: Abandoned Application

• Current Assignee: Blackberry Limited
• Original Assignee: Blackberry Limited
• Inventors: GEORGE, Richard John, MANN, Mukhtiar Singh, OLIVER, Brian Alexander
• Application Number:
  US12/609,325
• Publication Number:
  US 20110106779A1
• Time in Patent Office: Days
• US Class Current: 707/705
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 40/174 Form filling; Merging
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks

Abstract

Systems and methods for implementing operations, administration, maintenance and provisioning (OAM&P) tasks includes a user interface for receiving a natural language request from an administrator of the system. The natural language request is then parsed into one or more tasks available on the system. A series of system commands are then generated to implement the one or more tasks. Required information may be obtained from the administrator or from other system resources. Once the commands, including required variables, are completed, the commands can be executed.

Claims

1. A system for assembling machine-executable commands useful in implementing operations, administration, maintenance and provisioning (OAM&

P) tasks using an automatic data processing system, the system comprising;

a processor and one or more memories accessible by the processor, the processor for controlling input and output processes executed by a user interface module, a parser module, and a command generation module;

the user interface module resident in the one or more memories accessible by the processor and comprising data structures representing commands executable by the processor for enabling acquisition of a natural language request representing one or more OAM&

P tasks to be completed using at least one OAM&

P application;

the parser module resident in the same or other memory accessible by the processor and comprising data structures representing commands executable by the processor for parsing the natural language request received by the user interface module into the one or more OAM&

P tasks;

the command generation module resident in the same or other memory accessible by the processor and comprising data structures representing commands executable by the processor for generating one or more commands executable by the at least one OAM&

P application to implement the one or more OAM&

P tasks.

2. The system of claim 1, wherein the command generation module is configured to determine one or more variables required to execute the one or more commands and acquire a value for each of the one or more variables.

3. The system of claim 2, wherein at least one of the one or more variables are system data variables and the command generation module is configured to retrieve values for the one or more system data variables from memory accessible by the processor.

4. The system of claim 2, wherein at least one of the one or more variables are administrator variables requiring input by means of the user interface module.

5. The system of claim 1, comprising a forms generation module configured to generate one or more input forms, and wherein the user interface module is configured to present the one or more input forms and receive one or more completed forms.

6. The system of claim 5, wherein the one or more OAM&

P tasks comprise a primary task and one or more secondary tasks and the one or more input forms comprise one or more composite forms based on the primary task and the one or more secondary tasks.

7. The system of claim 5, wherein the one or more input forms are associated with a reference address and the user interface module is further configured to allow access to the one or more input forms using the reference address.

8. The system of claim 7, wherein allowing access to the one or more input forms comprises regenerating the one or more input forms using information contained in the reference address.

9. The system of claim 7, the system further comprising a forms database and wherein the forms generation module is further configured to store the one or more input forms in the forms database and allowing access to the one or more input forms comprises retrieving the one or more input forms from the forms database.

10. The system of claim 1, wherein the command generation module is configured to determine one or more variables required to execute the one or more commands and acquire a value for one or more of the one or more variables based on previously determined variables.

11. A method of assembling machine-executable commands useful by an automatic data processing system in executing operations, administration, maintenance and provisioning (OAM&

P) tasks, the system comprising a processor and one or more memories accessible by the processor;

the method performed by the data processing system and comprising;

controlling acquisition, using an interactive user interface, of a natural language request representing one or more OAM&

P tasks to be completed using at least one OAM&

P application;

parsing the natural language request into the one or more OAM&

P tasks;

generating one or more commands executable by the at least one OAM&

P application to implement the one or more OAM&

P tasks.

12. The method of claim 11, further comprising determining one or more variables required to execute the one or more commands and acquiring a value for each of the one or more variables.

13. The method of claim 12, wherein one or more of the one or more variables are system data variables and the method further comprises retrieving values for the one or more system data variables from a memory accessible by the processor.

14. The method of claim 12, wherein at least one of the one or more variables are administrator variables requiring input from an administrator and the method further comprises retrieving values for the one or more administrator variables.

15. The method of claim 14, wherein retrieving values for the one or more administrator variables comprises generating one or more input forms, presenting the one or more input forms and receiving one or more completed forms.

16. The method of claim 15, wherein the one or more OAM&

P tasks comprise a primary task and one or more secondary tasks and the one or more input forms comprise one or more composite forms based on the primary task and the one or more secondary tasks.

17. The method of claim 15, wherein the one or more input forms have a reference address and the method further comprises allowing access to the one or more input forms using the reference address.

18. The method of claim 17, wherein allowing access to the one or more input forms comprises regenerating the one or more input forms using information contained in the reference address.

19. The method of claim 17, the method further comprising storing the one or more input forms in a forms database and wherein allowing access to the one or more input forms comprises retrieving the one or more input forms from the forms database.

20. The method of claim 11, further comprising determining one or more variables required to execute the one or more commands and acquiring a value for one or more of the one or more variables based on previously determined variables.