Exception Engine For Capacity Planning

• US 20110107249A1
• Filed: 10/30/2009
• Published: 05/05/2011
• Est. Priority Date: 10/30/2009
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Trott, Jermaine H., Kaelber, Fred, Hackemer, Thomas E., White, Samuel F., Dolan, Cynthia
• Granted Patent: US 8,788,960 B2
• Time in Patent Office: Days
• US Class Current: 715/772
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

An exception engine having a data layer, an application layer, and a presentation layer is provided. The data layer may be configured to store values of a plurality of metrics collected when operating a plurality of computers. The application layer may be configured to trigger exceptions based on the plurality of metrics. The presentation layer configured to provide an interface for customizing the exceptions.

Claims

1. A computer-implemented method for providing an exception engine for capacity planning, the method comprising computer-implemented operations for:

providing a data layer, the data layer configured to store values of a plurality of metrics collected when operating a plurality of computers;

providing an application layer, the application layer configured to trigger exceptions based on the plurality of metrics; and

providing a presentation layer, the presentation layer configured to provide an interface for customizing the exceptions.

2. The computer-implemented method of claim 1, wherein the application layer is configured to trigger exceptions when at least one of the plurality of metrics exceeds or falls below a threshold.

3. The computer-implemented method of claim 2, wherein the presentation layer is configured to provide an exception setting interface configured to set a value of the threshold.

4. The computer-implemented method of claim 1, wherein the application layer is further configured to trigger exceptions based on changes to hardware resources in at least one of the plurality of computers.

5. The computer-implemented method of claim 1, wherein the presentation layer is further configured to provide a exception display interface configured to display the exceptions arranged by at least one of application, computer, and type of exception.

6. The computer-implemented method of claim 5, wherein the exception display interface is configured to record acknowledgments that one or more of the exceptions have been addressed.

7. The computer-implemented method of claim 1, wherein the presentation layer is further configured to provide a report interface configured to display changes to the data layer made by one or more capacity planners and to associate each of the changes with the corresponding one or more capacity planners.

8. A system for providing an exception engine for capacity planning, comprising:

a memory for storing a program containing code for providing the exception engine; and

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and configured to

provide a data layer, the data layer configured to store values of a plurality of metrics collected when operating a plurality of computers,

provide an application layer, the application layer configured to trigger exceptions based on the plurality of metrics, and

provide a presentation layer, the presentation layer configured to provide an interface for customizing the exceptions.

9. The system of claim 8, wherein the application layer is configured to trigger exceptions when at least one of the plurality of metrics exceeds or falls below a threshold.

10. The system of claim 9, wherein the presentation layer is configured to provide an exception setting interface configured to set a value of the threshold.

11. The system of claim 8, wherein the application layer is further configured to trigger exceptions based on changes to hardware resources in at least one of the plurality of computers.

12. The system of claim 8, wherein the presentation layer is further configured to provide a exception display interface configured to display the exceptions that have been triggered, the exceptions arranged by at least one of application, computer, and type of exception.

13. The system of claim 12, wherein the exception display interface is configured to record acknowledgments that one or more of the exceptions have been addressed.

14. A computer-readable medium having instructions stored thereon for execution by a processor to provide a method for providing an exception engine for capacity planning, the method comprising:

providing a data layer, the data layer configured to store values of a plurality of metrics collected when operating a plurality of computers;

providing an application layer, the application layer configured to trigger exceptions based on the plurality of metrics; and

providing a presentation layer, the presentation layer configured to provide an interface for customizing the exceptions.

15. The computer-readable medium of claim 14, wherein the application layer is configured to trigger exceptions when at least one of the plurality of metrics exceeds or falls below a threshold.

16. The computer-readable medium of claim 15, wherein the presentation layer is configured to provide an exception setting interface configured to set a value of the threshold.

17. The computer-readable medium of claim 14, wherein the application layer is further configured to trigger exceptions based on changes to hardware resources in at least one of the plurality of computers.

18. The computer-readable medium of claim 14, wherein the presentation layer is further configured to provide a exception display interface configured to display the exceptions arranged by at least one of application, computer, and type of exception.

19. The computer-readable medium of claim 18, wherein the exception display interface is configured to record acknowledgments that one or more of the exceptions have been addressed.

20. The computer-readable medium of claim 14, wherein the presentation layer is further configured to provide a report interface configured to display changes to the data layer made by one or more capacity planners and to associate each of the changes with the corresponding one or more capacity planners.