PHONE HOLD MECHANISM

• US 20110111735A1
• Filed: 11/06/2009
• Published: 05/12/2011
• Est. Priority Date: 11/06/2009
• Status: Abandoned Application

• Current Assignee: Apple Inc.
• Original Assignee: Apple Inc.
• Inventors: Pietrow, Craig A.
• Application Number:
  US12/613,646
• Publication Number:
  US 20110111735A1
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72513 On hold, intercom or transfer communication modes
• CPC Class Codes: H04M 2250/74 with voice recognition means

Abstract

A portable communication device holds an incoming call for a user when the user is temporarily unavailable to pick up the call. In response to an incoming call signal and an indication from the user to hold the call, the portable communication device answers the call and plays back a pre-recorded message to the caller while holding the call. The call can be held until the user picks up the call. If the user is on another call when the incoming call arrives, the portable communication device answers the incoming call with a pre-recorded message and holds the incoming call, as well as concurrently maintains uninterrupted communication on the in-progress call. The user can also enter an estimated hold time, which is announced to the caller. Other embodiments are also described and claimed.

Claims

1. A method of a portable communication device, the method comprising:

alerting a user of the portable communication device of an incoming call;

receiving an indication from the user to hold the incoming call, and in response, answering the incoming call and then playing back a pre-recorded message stored in the portable communication device to a caller of the incoming call;

while holding the incoming call, receiving an estimated hold time from the user and informing the caller of the estimated hold time; and

holding the incoming call until the user picks up the incoming call.

2. The method of claim 1, further comprising:

maintaining uninterrupted communication on a current call of the portable communication device, while answering the incoming call with the pre-recorded message and holding the incoming call.

3. The method of claim 1, wherein answering the incoming call further comprises:

playing back the pre-recorded message to request the caller to speak;

converting speech of the caller into text; and

displaying the text on a display screen of the portable communication device while holding the incoming call.

4. The method of claim 1, further comprising:

receiving a text input from the user while holding the incoming call; and

transmitting a signal representing the text input to the caller.

5. The method of claim 1, wherein receiving an estimated hold time further comprises:

receiving one or more taps from the user on a touch sensing panel of the portable communication device;

converting the one or taps into a length of time; and

incorporating the length of time into the pre-recorded message when answering the incoming call.

6. The method of claim 1, wherein receiving an indication from the user further comprises:

receiving, from the user, a selected message from a plurality of pre-recorded messages to play back to the caller.

7. A method of a portable communication device, the method comprising:

alerting a user of the portable communication device of an incoming call;

receiving an indication from the user to hold the incoming call, and in response, answering the incoming call and then playing back a pre-recorded message to request a caller of the incoming call to speak;

displaying the text converted from speech of the caller on a display screen of the portable communication device while holding the incoming call.

8. The method of claim 7, further comprising:

while holding the incoming call, receiving an estimated hold time from the user and informing the caller of the estimated hold time.

9. The method of claim 8, further comprising:

receiving one or more taps from the user on a touch sensing panel of the portable communication device;

converting the one or taps into a length of time; and

incorporating the length of time into the pre-recorded message when answering the incoming call.

10. A portable communication device, comprising:

a call notification mechanism to alert a user of the portable communication device of an incoming call;

an input interface to receive an indication from the user to hold the incoming call;

memory to store a pre-recorded message;

a sensor to be activated by a motion or a touch of the user to generate a sensor output;

a processor to convert the sensor output into a length of expected hold time; and

a telephone module to answer the incoming call in response to the indication from the user, then play back the pre-recorded message with the length of the expected hold time to a caller of the incoming call, and then hold the incoming call until the user picks up the incoming call.

11. The portable communication device of claim 10, wherein the telephone module is to maintain uninterrupted communication on a current call of the portable communication device, and, concurrently, to answer the incoming call with the pre-recorded message and hold the incoming call.

12. A portable communication device, comprising:

a call notification mechanism to alert a user of the portable communication device of an incoming call;

an input interface to receive an indication from the user to hold the incoming call;

memory to store a pre-recorded message that requests a caller of the incoming call to speak;

a telephone module to answer the incoming call in response to the indication from the user, to play back the pre-recorded message, and then to receive a speech of the caller while holding the incoming call;

a speech-to-text converter to convert the speech of the caller into a text message; and

a display screen to display the text message.

13. The portable communication device of claim 12, wherein the user interface comprises:

a touch sensing panel to receive input from the user and to generate a sensor output; and

a processor to convert the sensor output into a reply message to be sent in reply to the text message of the caller.

14. A machine-readable storage medium in which there is stored data that programs a portable communication device to:

alert a user of the portable communication device of an incoming call;

in response to input from the user to hold the incoming call, answer the incoming call and then play back a pre-recorded message stored in the portable communication device to a caller of the incoming call;

provide an adjustable visual indicator to the user while holding the incoming call for the user to enter an estimated hold time;

announce the estimated hold time to the caller while holding the incoming call.

15. The machine-readable storage medium of claim 14, in which there is stored data that programs a portable communication device to:

maintain uninterrupted communication on a current call of the portable communication device, while answering the incoming call with the pre-recorded message and holding the incoming call.

16. The machine-readable storage medium of claim 14, wherein to provide an adjustable visual indicator further comprises:

present a time indicator on a display screen of the portable communication device;

receive an adjustment to the time indicator from the user; and

convert the time indicator into the estimated hold time.

17. A machine-readable storage medium in which there is stored data that programs a portable communication device to:

alert a user of the portable communication device of an incoming call;

in response to input from the user to hold the incoming call, answer the incoming call and then play back a pre-recorded message to request a caller of the incoming call to speak;

receive speech of the caller and convert the speech into text; and

display the text on a display screen of the portable communication device while holding the incoming call.

18. The machine-readable storage medium of claim 17, wherein to display the text on the display screen further comprises:

receive text input from the user; and

convert the text input into speech signals for transmission to the caller.

19. The machine-readable storage medium of claim 17, in which there is stored data that programs a portable communication device to:

receive an estimated hold time from the user; and

inform the caller of the estimated hold time.

20. The machine-readable storage medium of claim 19, wherein to receive an estimated hold time further comprises:

receive one or more taps from the user on a touch sensing panel of the portable communication device;

convert the one or taps into a length of time; and

incorporate the length of time into the pre-recorded message when answering the incoming call.