METHOD AND APPARATUS FOR NAVIGATION OF A DIALOGUE SYSTEM

• US 20110116609A1
• Filed: 11/13/2009
• Published: 05/19/2011
• Est. Priority Date: 11/13/2009
• Status: Active Grant

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: HARVEY, BRENT
• Granted Patent: US 8,358,748 B2
• Time in Patent Office: Days
• US Class Current: 379/88.04
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality

Abstract

In one embodiment, the present disclosure is a method and apparatus for navigation of a dialogue system. In one embodiment, a method for facilitating navigation of a menu of a dialogue system includes encoding data including information for navigating the menu in a machine-readable data structure and outputting the machine-readable data structure.

Claims

1. A method for facilitating navigation of a menu of a dialogue system, the method comprising:

encoding data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure,

wherein at least one of;

the encoding or the outputting is performed by a processor.

2. The method of claim 1, wherein the machine-readable data structure is a bar code.

3. The method of claim 1, wherein the dialogue system is an interactive voice response system.

4. The method of claim 1, wherein the information is used for navigating a call to a specified destination in the menu.

5. The method of claim 1, where the data further comprises:

information by which the dialogue system is accessed.

6. The method of claim 1, where the data further comprises:

information about a user communicating with the dialogue system.

7. The method of claim 1, where the data further comprises:

information about a product or a service associated with the dialogue system.

8. The method of claim 1, where the data further comprises:

an instruction that causes a communication device to carry an action.

9. The method of claim 1, wherein the information enables a communication device to self-navigate the menu.

10. A computer readable storage medium containing an executable program for facilitating navigation of a menu of a dialogue system, where the program performs steps of:

encoding data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure.

11. The computer readable storage medium of claim 10, wherein the machine-readable data structure is a bar code.

12. The computer readable storage medium of claim 10, wherein the dialogue system is an interactive voice response system.

13. The computer readable storage medium of claim 10, wherein the information is used for navigating a call to a specified destination in the menu.

14. The computer readable storage medium of claim 10, where the data further comprises:

information by which the dialogue system is accessed.

15. The computer readable storage medium of claim 10, where the data further comprises:

information about a user communicating with the dialogue system.

16. The computer readable storage medium of claim 10, where the data further comprises:

information about a product or a service associated with the dialogue system.

17. The computer readable storage medium of claim 10, where the data further comprises:

an instruction that causes a communication device to carry an action.

18. The computer readable storage medium of claim 10, wherein the information enables a communication device to self-navigate the menu.

19. A system for facilitating navigation of a menu of a dialogue system, the system comprising:

means for encoding data comprising information for navigating the menu in a machine-readable data structure; and

means for outputting the machine-readable data structure.

20. The system of claim 19, wherein the information enables a communication device to self-navigate the menu.