CONFEDERATED KNOWLEDGE FOR TWO OR MORE INTERNET-ACCESSIBLE KNOWLEDGE MANAGEMENT SYSTEMS
First Claim
1. In a computer system, a method of coordinating automated navigations of a plurality of functionally independent knowledge bases in which each knowledge base is a structural arrangement of rules related to specific subject matter, each of the automated navigations being based upon user inputs, the method comprising:
- detecting occurrences in which the user inputs that are received during sessions of the automated navigations within a first knowledge base are indicative of an increased relevance to the specific subject matter to which a second knowledge base is directed; and
as an automated response to detecting each said occurrence, transferring the session from the automated navigation within the first knowledge base to automated navigation within the second knowledge base, including utilizing the user inputs received in the automated navigation within the first knowledge base to implement partial navigation within the second knowledge base, thereby providing context-continuity in the transferring.
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Abstract
In an automated method system for coordinating navigations within two or more knowledge bases that would otherwise be functionally independent, context-continuity is maintained when an automated transfer is executed from a first knowledge base to a second knowledge base. The transfer is triggered by detection that the second knowledge base has a greater relevance to the user. As a result of the context-continuity, information acquired prior to the transfer is used to achieve a partial navigation within the second knowledge base. For embodiments involving Virtual Agents, the content-continuity includes simulating a continuation of dialog despite the transfer.
58 Citations
18 Claims
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1. In a computer system, a method of coordinating automated navigations of a plurality of functionally independent knowledge bases in which each knowledge base is a structural arrangement of rules related to specific subject matter, each of the automated navigations being based upon user inputs, the method comprising:
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detecting occurrences in which the user inputs that are received during sessions of the automated navigations within a first knowledge base are indicative of an increased relevance to the specific subject matter to which a second knowledge base is directed; and as an automated response to detecting each said occurrence, transferring the session from the automated navigation within the first knowledge base to automated navigation within the second knowledge base, including utilizing the user inputs received in the automated navigation within the first knowledge base to implement partial navigation within the second knowledge base, thereby providing context-continuity in the transferring. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. In a computing system, a method of coordinating expert systems which are independent with respect to operability, the method comprising:
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enabling network connectivity for network sessions for accessing a first expert system from remote computers, including enabling exchanges of text strings in a format which simulates conversational exchanges, the first expert system being specific to first subject matter and being configured to generate automated outgoing text messages to the remote computers; enabling network connectivity for network sessions for accessing a second expert system from the remote computers, including enabling exchanges of text strings in the format which simulates conversational exchanges, the second expert system being specific to second subject matter and being configured to generate automated outgoing text messages to the remote computers; and incorporating links within at least one of the first and second expert systems to execute a transfer to the other of the first and second expert systems upon recognition of a condition in which the other is more relevant to a particular network session, including executing the transfer so as to maintain a simulation of an on-going dialog within the particular network session. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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Specification