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RANKING EXPERT RESPONSES AND FINDING EXPERTS BASED ON RANK

  • US 20110119264A1
  • Filed: 11/18/2009
  • Published: 05/19/2011
  • Est. Priority Date: 11/18/2009
  • Status: Active Grant
First Claim
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1. A computer method comprising performing operations in at least one data processing device, the operations comprising:

  • maintaining, embodied in at least one computer readable medium, at least one database including historical chat session transcripts along with a respective quality indication for each transcript, the transcripts relating to past user inquiries of experts within a social network;

    receiving a request for a new chat session; and

    deriving information relevant to the new chat session responsive to at least one of;

    the quality indications; and

    similarity between the request and text from chat session transcripts from the database.

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