SUBMISSION CAPTURE, AUTO-RESPONSE AND PROCESSING SYSTEM

• US 20110119276A1
• Filed: 11/17/2010
• Published: 05/19/2011
• Est. Priority Date: 11/17/2009
• Status: Abandoned Application

• Current Assignee: Sendside Networks, Inc.
• Original Assignee: Sendside Networks, Inc.
• Inventors: Mills, Tim Dewayne, Borghetti, William F.
• Application Number:
  US12/948,653
• Publication Number:
  US 20110119276A1
• Time in Patent Office: Days
• US Class Current: 707/748
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method of capturing end-user data includes receiving end-user data. The method also includes validating the end-user data. The method also includes assigning a score to at least some of the end-user data based on the validation. The method also includes performing at least one of a plurality of different actions in relation to the end-user data based on the assigned score.

Claims

1. A method of capturing end-user data, comprising:

receiving end-user data;

validating the end-user data;

assigning a score to at least some of the end-user data based on the validation; and

performing at least one of a plurality of different actions in relation to the end-user data based on the assigned score.

2. The method of claim 1, wherein the plurality of different actions include:

automatically creating a list including a plurality of names identifying a plurality of end users, the list further including a plurality of email addresses corresponding to the plurality of end users, the plurality of names and the plurality of email addresses having been received in a plurality of submissions including end-user data;

providing the end-user data to a marketing department of an entity;

deleting the end-user data;

notifying one or more individuals regarding receipt of the end-user data;

automatically placing a telephone call to a telephone number included in the end-user data, the telephone number being associated with an end user;

automatically sending an electronic (email) message to an email address included in the end-user data, the email address being associated with the end user;

automatically sending an electronic information package to the email address;

automatically storing the end-user data in a customer resource management system or customer relationship management system; and

automatically opening up a connection and sharing some or all of the end-user data with one or more individuals, groups or entities.

3. The method of claim 1, further comprising:

receiving a plurality of submissions including end-user data corresponding to a plurality of end users;

logging all of the submissions in a database including creating a separate record for each end user; and

comparing new end-user data corresponding to a first end user and received in a new submission against end-user data logged in the database to determine previous submission activity by email, name or company, or IP address.

4. The method of claim 3, wherein each of the end user records includes at least one of:

a browser type of a corresponding browser through which a corresponding submission of end-user data was made;

an IP address of a corresponding client device used to access an online web form to make a submission of end-user data;

a first or last name of a corresponding end user that made a submission of end-user data;

an email address of a corresponding end user that made a submission of end-user data;

a telephone number of a corresponding end user that made a submission of end-user data;

a geo-location of a corresponding client device used to access an online web form to make a submission of end-user data;

an operating system type of a corresponding operating system executed on a corresponding client device used to access an online web form to make a submission of end-user data;

an operating system version of a corresponding operating system executed on a corresponding client device used to access an online web form to make a submission of end-user data;

or

cookie information corresponding to a cookie executed on a corresponding client device used to access an online web form to make a submission of end-user data.

5. The method of claim 1, further comprising determining an origin or path of an end user in reaching an online web form used to submit the end-user data.

6. The method of claim 1, wherein performing at least one of the plurality of different actions in relation to the end-user data is further based on at least one of:

an email address included in the end-user data, a company identified in the end-user data, a first or last name included in the end-user data, or a particular product or service identified in the end-user data.

7. The method of claim 1, wherein the assigned score is further based on events that are triggered by an end user who submitted the end-user data or by events that are triggered by a recipient of the end-user data.

8. The method of claim 1, further comprising generating a profile of an end user based on the received end-user data.

9. The method of claim 8, wherein generating a profile of the end user based on the received end-user data includes collecting information regarding the end user from one or more online sources.

10. The method of claim 9, wherein collecting information regarding the end user includes at least one of:

performing a reverse lookup of a telephone number included in the end-user data to obtain a name, an address, or both a name and an address, of the end user;

performing an IP lookup on an IP address included in the end-user data to identify an approximate geographic location of the end user;

performing a background check on the end user using at least some of the end-user data.

11. The method of claim 8, further comprising forwarding the profile to a sales representative for use in following up with the end user regarding a product or service inquiry submitted by the end user with the end-user data.

12. The method of claim 1, wherein an online web form used to submit the end-user data includes a field for receiving contact information and further wherein validating the end-user data includes verifying whether the contact information is valid.

13. The method of claim 12, further comprising determining that the contact information is invalid, wherein performing at least one of a plurality of different actions in relation to the end-user data includes deleting the end-user data.

14. The method of claim 12, wherein the contact information includes a mailing address and further wherein verifying whether the contact information is valid includes checking the mailing address against an online database of known mailing addresses.

15. The method of claim 12, wherein the contact information includes a telephone number and further wherein verifying whether the contact information is valid includes determining whether a format or length of the telephone number matches a known format or length of telephone numbers for a given geographic area.

16. The method of claim 15, wherein verifying whether the contact information is valid further includes determining whether the telephone number matches any telephone numbers included in a list of known fictitious telephone numbers.

17. The method of claim 12, wherein the contact information includes an email address and further wherein verifying whether the contact information is valid includes determining whether a format of the email address matches a known email address format.

18. The method of claim 17, wherein verifying whether the contact information is valid further includes performing a Mail eXchanger lookup on the email address to identify whether an email server purportedly identified by the email address exists, and if such an email server is identified, contacting the email server to confirm whether the email address is serviced by the email server.

19. A non-transitory computer-readable medium including instructions that are executable by a computer to perform operations comprising:

receiving end-user data;

validating the end-user data;

assigning a score to at least some of the end-user data based on the validation; and

performing at least one of a plurality of different actions in relation to the w end-user data based on the assigned score.

20. The non-transitory computer-readable medium of claim 19, wherein the instructions are executable by a computer to perform further operations comprising:

logging submissions from a plurality of end users in a database, each submission including end-user data corresponding to a different end user;

comparing new end-user data received from a first end user in a new submission against end-user data logged in the database to determine whether a record corresponding to the first end user already exists in the database;

determining an origin or path of an end user in reaching an online web form used to submit the end-user data;

automatically placing a telephone call to a telephone number included in the end-user data, the telephone number being associated with an end user;

automatically sending an electronic (email) message to an email address included in the end-user data, the email address being associated with the end user;

automatically sending an electronic information package to the email address;

automatically creating a list including a plurality of names identifying a plurality of end users, the list further including a plurality of email addresses corresponding to the plurality of end users, the plurality of names and the plurality of email addresses having been received in a plurality of submissions including end-user data; and

automatically storing the end-user data in a customer resource management system or customer relationship management system;

wherein performing at least one of a plurality of different actions in relation to the end-user data is further based on at least one of;

the assigned score, an email address included in the end-user data, a company identified in the end-user data, a first or last name included in the end-user data, or a particular product or service identified in the end-user data; and

wherein the assigned score is further based on events that are triggered by an end user who submitted the end-user data or by events that are triggered by a recipient of the end-user data.