FACILITATING AND ENCOURAGING CAREGROUP COMMUNICATIONS VIA A CLOSED COMMUNICATION SERVICE AND HARDCOPY-BASED EMAIL APPLIANCES

• US 20110119339A1
• Filed: 05/04/2010
• Published: 05/19/2011
• Est. Priority Date: 10/24/2003
• Status: Active Grant

• Current Assignee: Caringfamily LLC
• Original Assignee: Caringfamily LLC
• Inventors: Davoust, Paul, Taenzer, David, Williams, Michael David
• Granted Patent: US 8,200,504 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

Methods and systems are provided for promoting and managing communications from members of a caregroup to a target of the caregroup. According to one embodiment a method is provided for delivering digital gifts to a target of a caregroup. Information defining a caregroup, including a target of a care group, members of the caregroup that are permitted to send digital gifts to the target of the caregroup and one or more administrating caregivers of the caregroup, is received. Potential recipients of digital gifts from the members of the caregroup are limited to the target of the caregroup and targets of any other caregroups of which the members are a part. An indication of a digital gift desired to be generated and caused to be delivered in hardcopy form to a hardcopy-based email appliance of the target of the caregroup is received. The hardcopy-based email appliance is operable to receive digital gifts from the members of the caregroup and produce hardcopy output of the digital gifts for the target of the caregroup. For each content-containing component of the digital gift, default content items are selected based upon one or more of biographical information previously supplied by one or more members of the caregroup, information regarding communications history from the member of the caregroup to the target of the caregroup, ascertained preferences of the target of the caregroup, and a type of the digital gift. The member of the caregroup is allowed to initiate delivery of the digital gift with the selected default content items or is allowed personalize the digital gift prior to delivery by presenting the digital gift within a corresponding digital gift editor.

Claims

1. A method comprising:

receiving, by a communication service dashboard module operable within a web server of a communication service provider, information defining a caregroup, including a target of a care group, members of the caregroup that are permitted to send digital gifts to the target of the caregroup and one or more administrating caregivers of the caregroup;

limiting, by a digital gift editor module operable within a web server of the communication service provider, potential recipients of digital gifts from the members of the caregroup to the target of the caregroup and targets of any other caregroups of which the members are a part;

receiving, by the digital gift editor module from a member of the caregroup, an indication of a digital gift desired to be generated and caused to be delivered in hardcopy form to a hardcopy-based email appliance of the target of the caregroup, the hardcopy-based email appliance operable to receive digital gifts from the members of the caregroup and produce hardcopy output of the digital gifts for the target of the caregroup;

for each content-containing component of the digital gift, selecting, by the digital gift editor module, default content items based upon one or more of biographical information previously supplied by one or more members of the caregroup, information regarding communications history from the member of the caregroup to the target of the caregroup, ascertained preferences of the target of the caregroup, and a type of the digital gift;

allowing, by the digital gift editor module, the member of the caregroup to initiate delivery of the digital gift with the selected default content items or personalize the digital gift prior to delivery by presenting the digital gift within a corresponding digital gift editor; and

wherein the communication service dashboard module and the digital gift editor module are implemented in one or more computer processors and one or more computer-readable storage media of the web server, the one or more computer-readable storage media having instructions tangibly embodied therein representing the communication service dashboard module and the digital gift editor module that are executable by the one or more computer processors.

2. The method of claim 1, wherein content items from which the default content items are selected are stored in a database, and wherein said selecting, by the digital gift editor module, default content items further comprises running one or more queries on fields associated with the content items.

3. The method of claim 2, further comprising applying a sorting methodology to results of the one or more queries.

4. The method of claim 3, wherein the sorting methodology comprises one or more of randomization, least recently used, and alphabetical.

5. The method of claim 1, wherein the closed communication service platform facilitates replenishing of consumables for the hardcopy-based email appliance by receiving consumable status and alerting one or more members of the caregroup or a professional caregiver if attention is needed.

6. The method of claim 5, wherein the consumable status comprises information regarding ink or toner level of the hardcopy-based email appliance.

7. The method of claim 5, wherein the consumable status comprises information regarding paper supply level of the hardcopy-based email appliance.

8. The method of claim 1, wherein one or more configuration settings of the hardcopy-based email appliance are configured by the one or more administrative caregivers via the dashboard module.

9. The method of claim 8, wherein the one or more configuration settings include a time of day at which a scheduled polling process of the hardcopy-based email appliance is initiated on each of a plurality of days to retrieve digital gifts intended for delivery to the target of the caregroup from the communication service provider and create hardcopy output corresponding to the digital gifts.

10. The method of claim 8, wherein the closed communication service provider creates one or more print jobs formatted in accordance with the one or more configuration settings by pre-processing email communications originated by one or more members of the caregroup in accordance with the one or more configuration settings.

11. The method of claim 10, wherein the pre-processing includes scaling, arranging or formatting any images embedded within the email communications.

12. The method of claim 10, wherein the pre-processing includes adjusting font sizes of text of the email communications.

13. The method of claim 10, wherein the pre-processing includes parsing the email communications to separate component parts and formatting the email communications for hardcopy output.

14. A method of facilitating caregroup coaching, the method comprising:

providing a communication service configured to facilitate, by acting as a communications transformer, and encourage communications from a plurality of members of a caregroup to a target of the caregroup, the target of the caregroup using a hardcopy-based communication appliance associated with the caregroup to receive hardcopy output corresponding to electronic communications from one or more of the plurality of the members of the caregroup that are received by the hardcopy-based communication appliance via the communication service, wherein the electronic communications from the one or more of the plurality of members are originated from a plurality of types of devices including one or more of a desktop or laptop computer, a portable email appliance, a mobile phone with an integrated camera and a personal digital assistant;

receiving, by a communication service dashboard module operable within one or more computer systems of the communication service, information defining the caregroup, including the plurality of members of the caregroup, the target of the caregroup and one or more administrating caregivers of the caregroup;

capturing, by a monitoring module operable within the one or more computer systems, information regarding digital gifts sent by the plurality of members of the caregroup to the target of the caregroup via the communication service;

calculating, by the monitoring module, one or more metrics based on the captured information;

based on the one or more metrics, a coaching module operable within the one or more computer systems of the communication service automatically generating and delivering a coaching message to one or more members of the plurality of members of the caregroup, the coaching message including a suggestion regarding an appropriate digital gift to be sent to the hardcopy-based communication appliance of the target of the caregroup via the communication service; and

wherein the communication service dashboard module, the monitoring module and the coaching module are implemented in one or more computer processors and one or more computer-readable storage media of the one or more computer systems, the one or more computer-readable storage media having instructions tangibly embodied therein representing the communication service dashboard module, the monitoring module and the coaching module that are executable by the one or more computer processors.

15. The method of claim 14, further comprising allowing, by the coaching module, the one or more administrating caregivers to send coaching messages to other members of the plurality of members of the caregroup.

16. The method of claim 15, wherein the coaching messages are directed to those of the other members of the plurality of members of the caregroup that have not tried a particular type of digital gift available via the communication service or not used the particular type of digital gift for a predetermined amount of time.

17. The method of claim 14, wherein the one or more metrics include one or more of:

a rating regarding an affective-emotional value of digital gifts received by the target of the caregroup;

a rating regarding an intellectual stimulus value of the digital gifts received by the target of the caregroup;

a rating regarding activity induced value of the digital gifts received by the target of the caregroup; and

information regarding historical norms of communications frequencies with the target of the caregroup by individual members of the plurality of members of the caregroup.

18. The method of claim 17, further comprising a communications dashboard module operable within a web server of the communication service facilitating member-to-member coaching by providing the one or more administrating caregivers with access to visual presentations or summaries of the one or more metrics.

19. The method of claim 14, further comprising the coaching module facilitating member-to-member coaching by suggesting appropriate coaching messages to be sent by the one or more administrating caregivers.