Device-Service Affiliation Via Internet Video Link (IVL)

• US 20110119341A1
• Filed: 10/11/2010
• Published: 05/19/2011
• Est. Priority Date: 11/17/2009
• Status: Active Grant

• Current Assignee: Sony Corporation (Sony Group Corp.)
• Original Assignee: Sony Corporation (Sony Group Corp.)
• Inventors: Wong, Ling Jun
• Granted Patent: US 8,352,612 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04N 21/4788 communicating with other users, e.g. chatting arrangements for providing for computer conferences, e.g. chat rooms, to substation in data switching networks H04L12/1813; distributed application using peer-to-peer [P2P] networks H04L67/104

Abstract

A registration request message for affiliation with a service provider using an Internet video link (IVL) communication feature hosted by an Internet video link (IVL) server is received from an IVL device by the IVL server, where the IVL communication feature utilizes an IVL communication module to provide a communication interface with the service provider. The IVL device is registered with the IVL communication feature. A registration response message is sent to the IVL device acknowledging the affiliation with the service provider using the IVL communication feature. IVL communication feature messages are processed between the registered IVL device and the service provider. This abstract is not to be considered limiting, since other embodiments may deviate from the features described in this abstract.

Claims

1. A method of device-service affiliation via Internet video link, comprising:

receiving, at an Internet video link (IVL) server, a registration request message from an IVL device for affiliation with a service provider via an IVL communication feature hosted by the IVL server, where the IVL communication feature utilizes an IVL communication module to provide a communication interface with the service provider and the service provider comprises one of a device manufacturer of the IVL device and an audio/video content provider;

registering the IVL device with the IVL communication feature;

sending a registration response message to the IVL device acknowledging the affiliation with the service provider via the IVL communication feature;

receiving an IVL device feature inquiry message associated with an operational feature of the IVL device;

determining a solution source of an answer to the IVL device feature inquiry message;

in response to determining that the solution source comprises a repository storage location that stores information associated with the operational feature;

sending a link to the repository storage location to the IVL device; and

in response to determining that the solution source comprises a service provider consumer support agent associated with the service provider;

forwarding the IVL device feature inquiry message associated with the operational feature of the IVL device to the service provider consumer support agent IVL device associated with the service provider consumer support agent;

sending a link to the service provider consumer support agent IVL device associated with the service provider consumer support agent to the IVL device; and

instructing the IVL device to open a dialog box at the IVL device associated with the IVL communication feature for communication between the registered IVL device and the service provider consumer support agent.

2. A method of device-service affiliation via Internet video link, comprising:

receiving, at an Internet video link (IVL) server, a registration request message from an IVL device for affiliation with a service provider via an IVL communication feature hosted by the IVL server, where the IVL communication feature utilizes an IVL communication module to provide a communication interface with the service provider;

registering the IVL device with the IVL communication feature;

sending a registration response message to the IVL device acknowledging the affiliation with the service provider via the IVL communication feature; and

processing IVL communication feature messages between the registered IVL device and the service provider.

3. The method according to claim 2, where the IVL communication feature comprises an IVL inter-platform communication feature and processing the IVL communication feature messages between the registered IVL device and the service provider comprises processing IVL inter-platform communication feature messages during periods of activation of the IVL inter-platform communication feature at the IVL device.

4. The method according to claim 2, where the service provider comprises a device manufacturer of the IVL device and processing the IVL communication feature messages between the registered IVL device and the service provider comprises:

receiving an IVL device feature inquiry message associated with an operational feature of the IVL device;

determining a solution source of an answer to the IVL device feature inquiry message; and

sending a link to the solution source to the IVL device.

5. The method according to claim 4, where determining the solution source of the answer to the IVL device feature inquiry message comprises:

determining that the solution source comprises a repository storage location that stores information associated with the operational feature; and

where sending the link to the solution source to the IVL device comprises sending a link to the repository storage location to the IVL device.

6. The method according to claim 4, where determining the solution source of the answer to the IVL device feature inquiry message comprises:

determining that the solution source comprises a service provider consumer support agent associated with the service provider;

forwarding the IVL device feature inquiry message associated with the operational feature of the IVL device to the service provider consumer support agent IVL device associated with the service provider consumer support agent;

where sending the link to the solution source to the IVL device comprises sending a link to the service provider consumer support agent IVL device associated with the service provider consumer support agent to the IVL device; and

further comprising instructing the IVL device to open a dialog box at the IVL device associated with the IVL communication feature for communication between the registered IVL device and the service provider consumer support agent.

7. The method according to claim 2, where processing the IVL communication feature messages between the registered IVL device and the service provider comprises:

determining that a feature upgrade associated with the IVL device is available from the service provider; and

sending a notification message to the IVL device comprising a link to the feature upgrade.

8. The method associated with claim 2, where the service provider comprises one of an audio content provider, a video content provider, and an audio/video content provider and processing the IVL communication feature messages between the registered IVL device and the service provider comprises:

receiving a notification of available content for sharing from the one of the audio content provider, the video content provider, and the audio/video content provider;

forwarding the notification of available content for sharing to the IVL device;

receiving a request for an item of the available content from the IVL device;

obtaining the requested item of the available content from the one of the audio content provider, the video content provider, and the audio/video content provider in response to receiving the request for the item of the available content from the IVL device; and

forwarding the requested item of the available content to the IVL device.

9. The method according to claim 2, where processing the IVL communication feature messages between the registered IVL device and the service provider comprises:

sending available IVL communication feature messages to the IVL device in response to an IVL communication feature message polling inquiry from the IVL device.

10. The method according to claim 2, where processing the IVL communication feature messages between the registered IVL device and the service provider comprises:

instructing the IVL device to reserve a display area of a display associated with the IVL device for IVL communication feature notifications;

providing an inbox associated with the IVL server for the registered IVL device;

placing available IVL communication feature messages for the IVL device within the inbox; and

sending the available IVL communication feature messages within the inbox to the IVL device for display via the reserved IVL device display area in response to the IVL device logging into the IVL server and polling for the IVL communication feature messages.

11. A computer readable storage medium storing instructions which, when executed on one or more programmed processors, carry out a method according to claim 2.

12. An Internet video link (IVL) server, comprising:

an Internet video link (IVL) communication module; and

a processor programmed to;

receive a registration request message from an IVL device for affiliation with a service provider via an IVL communication feature hosted by the IVL server, where the IVL communication feature utilizes the IVL communication module to provide a communication interface with the service provider;

register the IVL device with the IVL communication feature;

send a registration response message to the IVL device acknowledging the affiliation with the service provider via the IVL communication feature; and

process IVL communication feature messages between the registered IVL device and the service provider.

13. The Internet video link (IVL) server according to claim 12, where the IVL communication feature comprises an IVL inter-platform communication feature and where, in being programmed to process the IVL communication feature messages between the registered IVL device and the service provider, the processor is programmed to process IVL inter-platform communication feature messages during periods of activation of the IVL inter-platform communication feature at the IVL device.

14. The Internet video link (IVL) server according to claim 12, where the service provider comprises a device manufacturer of the IVL device and where, in being programmed to process the IVL communication feature messages between the registered IVL device and the service provider, the processor is programmed to:

receive an IVL device feature inquiry message associated with an operational feature of the IVL device;

determine a solution source of an answer to the IVL device feature inquiry message; and

send a link to the solution source to the IVL device.

15. The Internet video link (IVL) server according to claim 14, where, in being programmed to determine the solution source of the answer to the IVL device feature inquiry message, the processor is programmed to:

determine that the solution source comprises a repository storage location that stores information associated with the operational feature; and

where, in being programmed to send the link to the solution source to the IVL device, the processor is programmed to send a link to the repository storage location to the IVL device.

16. The Internet video link (IVL) server according to claim 14, where, in being programmed to determine the solution source of the answer to the IVL device feature inquiry message, the processor is programmed to:

determine that the solution source comprises a service provider consumer support agent associated with the service provider;

forward the IVL device feature inquiry message associated with the operational feature of the IVL device to the service provider consumer support agent IVL device associated with the service provider consumer support agent;

where, in being programmed to send the link to the solution source to the IVL device, the processor is programmed to send a link to the service provider consumer support agent IVL device associated with the service provider consumer support agent to the IVL device; and

where the processor is further programmed to instruct the IVL device to open a dialog box at the IVL device associated with the IVL communication feature for communication between the registered IVL device and the service provider consumer support agent.

17. The Internet video link (IVL) server according to claim 12, where, in being programmed to process the IVL communication feature messages between the registered IVL device and the service provider, the processor is programmed to:

determine that a feature upgrade associated with the IVL device is available from the service provider; and

send a notification message to the IVL device comprising a link to the feature upgrade.

18. The Internet video link (IVL) server associated with claim 12, where the service provider comprises one of an audio content provider, a video content provider, and an audio/video content provider and where, in being programmed to process the IVL communication feature messages between the registered IVL device and the service provider, the processor is programmed to:

receive a notification of available content for sharing from the one of the audio content provider, the video content provider, and the audio/video content provider;

forward the notification of available content for sharing to the IVL device;

receive a request for an item of the available content from the IVL device;

obtain the requested item of the available content from the one of the audio content provider, the video content provider, and the audio/video content provider in response to receiving the request for the item of the available content from the IVL device; and

forward the requested item of the available content to the IVL device.

19. The Internet video link (IVL) server according to claim 12, where, in being programmed to process the IVL communication feature messages between the registered IVL device and the service provider, the processor is programmed to:

send available IVL communication feature messages to the IVL device in response to an IVL communication feature message polling inquiry from the IVL device.

20. The Internet video link (IVL) server according to claim 12, where, in being programmed to process the IVL communication feature messages between the registered IVL device and the service provider, the processor is programmed to:

instruct the IVL device to reserve a display area of a display associated with the IVL device for IVL communication feature notifications;

provide an inbox associated with the IVL server for the registered IVL device;

place available IVL communication feature messages for the IVL device within the inbox; and

send the available IVL communication feature messages within the inbox to the IVL device for display via the reserved IVL device display area in response to the IVL device logging into the IVL server and polling for the IVL communication feature messages.