METHOD FOR DISCOVERING CUSTOMERS TO FILL AVAILABLE ENTERPRISE RESOURCES
First Claim
1. A method comprising:
- receiving, by a processor, an advertising campaign having a profile for a customer;
determining, by the processor, a social media user related to the profile; and
providing, by the processor, the advertising campaign to the social media user.
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Accused Products
Abstract
The provided contact center can locate customers that may be willing to buy goods or services, wherein those goods or services may have shelve lives or pending disposal dates. A profile for a customer is created in a dialog data structure; the customer is a likely purchaser of the goods or services. Social media messages are analyzed to determine if a poster is of a type that would be willing to buy a certain product. If the social media user is such a type, the contact center can contact the social media user and offer the product or service to that customer. As such, the enterprise receives a service that quickly locates customers that may be willing to products and allows them to dispose of the products that have certain shelve lives.
99 Citations
20 Claims
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1. A method comprising:
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receiving, by a processor, an advertising campaign having a profile for a customer; determining, by the processor, a social media user related to the profile; and providing, by the processor, the advertising campaign to the social media user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer readable medium having stored thereon processor executable instructions that cause a computing system to execute a method for creating an advertising campaign directed to a social media user, the instructions comprising:
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instructions to receive an identity, wherein the identity is a profile describing two or more social media users and wherein the profile is of a social media user that may want to buy an expiring good or service; instructions to receive a search term for the social media user; instructions to receive a campaign parameter for the advertising campaign; instructions to receive a contact communication for the social media user, wherein the contact communication directs the social media user how to purchase the expiring good or service; and instructions to store the identity, search term, campaign parameter, and contact communication in a dialog data structure. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A communication system comprising:
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a social media gateway in communication with a social media network, the social media gateway operable to obtain criteria a social media message from the social media network; a dialog system in communication with the social media gateway, the dialog system operable to determine if an input for a dialog data structure associated with an advertising campaign compares to information in the social media message and, if the input does compare to information in the social media message, providing an identity of a social media user associated with the social media message; and a contact center in communication with the dialog system, the contact center operable to receive the identity of the social media user and operable to provide the advertising campaign to the social media user. - View Dependent Claims (17, 18, 19, 20)
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Specification