AUTOMATED COMMENT CANCELLATION IN A NETWORK-BASED FACILITY

• US 20110125612A1
• Filed: 02/03/2011
• Published: 05/26/2011
• Est. Priority Date: 11/20/2003
• Status: Abandoned Application

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Hanif, Amjad, Burke, Brian, Logan, Jonathan Mark
• Application Number:
  US13/020,700
• Publication Number:
  US 20110125612A1
• Time in Patent Office: Days
• US Class Current: 705/27.1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 30/08 Auctions

Abstract

A system to receive a request to cancel a comment pertaining to an event in a network-based facility, cancel said comment by marking said comment pertaining to said event as non-scored, generate a user interface that presents a plurality of comments; said plurality of comments includes said comment pertaining to said event presented as non-scored and other comments presented as scored.

Claims

1. An apparatus comprising:

at least one processor;

a cancellation request receiver that is executable by said processor to receive a request to cancel a comment left by a user, said comment pertaining to an event in a network-based facility;

a cancellation recorder that is executable by said processor to cancel said comment by marking said comment pertaining to said event as non-scored; and

a user interface generator that is executable by said processor to generate a user interface that presents a plurality of comments, said presentation of the plurality of comments including said comment pertaining to said event presented as non-scored and other comments presented as scored.

2. The apparatus of claim 1 further comprising:

a cancellation criteria evaluator to determine whether one or more comment cancellation criteria are satisfied;

wherein said cancellation recorder is executable by said processor to cancel said comment responsive to said one or more comment cancellation criteria being satisfied.

3. The apparatus of claim 2, further comprising:

a cancellation request processor to determine whether said user has previously left said comment pertaining to said event, and wherein

said cancellation recorder cancels said previously left comment.

4. The apparatus of claim 2, wherein said cancellation criteria includes whether said user has participated in a dispute resolution procedure and wherein said dispute resolution procedure includes a communication by said user that said user has not received an item that said user has ordered using said network-based facility.

5. The apparatus of claim 2, wherein said cancellation criteria includes whether said user has participated in a dispute resolution procedure and wherein said dispute resolution procedure includes a communication by said user that said user has not received payment for an item that said user has sold using said network-based facility.

6. The apparatus of claim 2, wherein the comment cancellation criteria includes said user being suspended within a second time period, the second time period being initiated by said user initially using said facility and wherein said first and second time periods comprise at least 90 days.

7. The apparatus of claim 2, further comprising a user interface generator, wherein said user interface generator is to generate a tutorial for said user when said user leaves a negative or neutral comment for the first time.

8. The apparatus of claim 7, wherein said user interface generator is to generate an interstitial page informing said user about effects of leaving a negative or neutral comment, and further wherein said interstitial page suggests alternatives to comments.

9. The apparatus of claim 2, wherein said cancellation criteria evaluator further is to determine whether a valid item number has been entered, and whether said valid item number relates to more than one event.

10. The apparatus of claim 2, wherein the cancellation recorder is to remove said comment pertaining to said event by marking said comment pertaining to said event as removed.

11. The apparatus of claim 10, wherein said removal comprises:

marking said comment so that said comment is not displayed to users; and

recalculating comment scores and statistics for each party to said event.

12. The apparatus of claim 2, wherein said user interface generator is to generate a user interface that presents a system administrator message that indicates that said comment has been withdrawn;

and wherein said cancellation recorder is to recalculate comment statistics if said comment statistics were previously updated based on said comment.

13. The apparatus of claim 3, wherein said comment cancellation request processor informs a party of said event of said cancelled comment.

14. The apparatus of claim 2, wherein said cancellation request receiver is to determine that more than one event is associated with said item number, and further wherein said cancellation request receiver is to access a database to identify the correct event.

15. A computer-implemented method comprising:

receiving, via a network, a request to cancel a comment left by a user, said comment pertaining to an event in a network-based facility;

automatically canceling the comment pertaining to said event, said cancelling done through said use of at least one processor, said canceling including marking said comment pertaining to said event as non-scored; and

generating a user interface presenting a plurality of comments, said presenting said plurality of comments including presenting said comment pertaining to said event as non-scored and presenting other comments as scored.

16. The computer-implemented method of claim 15 further comprising:

automatically determining whether one or more comment cancellation criteria are satisfied, said determining done through said use of at least one processor and wherein the automatically canceling the comment pertaining to said event is responsive to the one or more comment cancellation criteria being satisfied.

17. The computer-implemented method of claim 16, further comprising:

determining whether said user has previously left comment pertaining to said event; and

canceling said previously left comment.

18. The computer-implemented method of claim 16, wherein said comment cancellation criteria includes whether said user has participated in a dispute resolution procedure and wherein said dispute resolution procedure includes a communication by said user that said user has not received an item that said user has ordered using said network-based facility.

19. The computer-implemented method of claim 16, wherein said comment cancellation criteria includes whether said user has participated in a dispute resolution procedure and wherein said dispute resolution procedure includes a communication by said user that said user has not received payment for an item that said user has sold using said network-based facility.

20. The computer-implemented method of claim 16, wherein the comment cancellation criteria includes said user being suspended within a second time period, the second time period being initiated by said user initially using said facility and wherein said first and second time periods comprises at least 90 days.

21. The computer-implemented method of claim 16, further comprising generating a tutorial for said user when said user leaves a negative or neutral comment for the first time.

22. The computer-implemented method of claim 21, further comprising generating an interstitial page informing said user about the effects of leaving a negative or neutral comment and suggesting alternatives to said comment.

23. The computer-implemented method of claim 16, further comprising determining whether a item number that has been entered is valid, and whether said item number relates to more than one event.

24. The computer-implemented method of claim 16, further wherein said canceling the comment pertaining to the event includes removing said comment by marking said comment pertaining to said event as removed.

25. The computer-implemented method of claim 24, wherein said removal comprises:

marking said comment so that said comment is not displayed to users; and

recalculating comment scores and statistics for each party to said event.

26. The computer-implemented method of claim 16, wherein said generating further comprises generating said user interface presenting a system administrator message indicating that said comment pertaining to said event has been withdrawn;

and further comprising;

recalculating comment statistics if said statistics were previously updated base on score associated with said comment.

27. The computer-implemented method of claim 17, further comprising informing a party of said event of said canceled comment.

28. The computer-implemented method of claim 16, further comprising determining that more than one event is associated with said item number, and accessing a database to identify the correct event.

29. A computer system comprising:

a memory; and

a processor, coupled to the memory, to receive a request to cancel a comment pertaining to an event in a network-based facility, said processor to cancel said comment by marking said comment pertaining to said event as non-scored, said processor to generate a user interface that presents a plurality of comments, said plurality of comments includes said comment pertaining to said event presented as non-scored and other comments presented as scored.

30. A non-transitory computer readable medium comprising instructions, which when executed on a processor, cause said processor to:

receive, via a network, a request to cancel a comment left by a user that pertains to an event in a network-based facility;

automatically cancel said comment that pertains to said event, said automatic cancel is to mark said comment that pertains to said event as non-scored; and

generate a user interface to present a plurality of comments, the presentation of the plurality of comments includes said comment that pertains to said event presented as non-scored and other comments presented as scored.

31. An apparatus comprising:

first means for receiving a request to cancel a comment left by a user, said comment pertaining to an event in a network-based facility;

second means for automatically canceling said comment pertaining to said event, said automatic canceling including marking said comment pertaining to said event as non-scored; and

a fourth means for generating a user interface that presents a plurality of comments, said presentation of the plurality of comments includes said comment that pertains to said event presented as non-scored and other comments presented as scored.