SYSTEM AND METHOD FOR MULTI-MODAL PERSONAL COMMUNICATION SERVICES

• US 20110129073A1
• Filed: 02/07/2011
• Published: 06/02/2011
• Est. Priority Date: 07/01/2005
• Status: Abandoned Application

• Current Assignee: Soleo Communications
• Original Assignee: Soleo Communications
• Inventors: Chaudhuri, Aloke, Thorpe, Michael G.
• Application Number:
  US13/022,095
• Publication Number:
  US 20110129073A1
• Time in Patent Office: Days
• US Class Current: 379/88.16
• CPC Class Codes: H04M 11/10 with dictation recording and playback systems
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.

Claims

1. A system for personalizing the provision of an interactive service, said system comprising:

a plurality of first types of communications channels;

a requester identifying apparatus that is configured to obtain source information associated with a request for a service that is associated with a user and that is communicated via at least one of the first types of communications channels;

a plurality of second types of communications channels;

one or more applications that are configured to direct an interactive session between said system providing said service and a requester via at least one of the second types of communications channels, said interactive session having a path of control that is directed, at least in part, by digital logic residing within said one or more applications;

providing a personalization module that is configured to access personalizing information associated with said source information and that is configured to provide said personalizing information as an input to a determination of at least a portion of said digital logic residing within said one or more applications;

wherein a call control extensible markup language (CCXML) script is used to control an interactive session between said one or more applications and said requester;

where a first type of communication channel is a voice type of communication channel and a second type of communication channel is a data type of communication channel;

where said source information associated with a request for service includes an automatic number identification (ANI) value.

2. The system of claim 1, where a search request is communicated to said personalization module and where said personalization module responds to said search request by transmitting said personalization information associated with said source information, and where said search request includes said source information and/or said user identity.

3. The system of claim 1, where said at least one said application provides a voice initiated directory assistance service to a user.

4. The system of claim 1, where said personalization information identifies preferences including at least one of a language, a custom prompt, an automation level, delivery options, a redirect option, a message format, an update method and an enhanced content preference.

5. The system of claim 1, where said determination is a resulting CCXML script conditioned upon said one or more preference.

6. A system for personalizing the provision of an interactive service, said system comprising:

a plurality of first types of communications channels;

a requester identifying apparatus that is configured to obtain source information associated with a request for a service that is associated with a user and that is communicated via at least one of the first types of communications channels;

a plurality of second types of communications channels;

one or more applications that are configured to direct an interactive session between said system providing said service and a requester via at least one of the second types of communications channels, said interactive session having a path of control that is directed, at least in part, by digital logic residing within said one or more applications;

providing a personalization module that is configured to access personalizing information associated with said source information and that is configured to provide said personalizing information as an input to a determination of at least a portion of said digital logic residing within said one or more applications;

wherein a call control extensible markup language (CCXML) script is used to control an interactive session between said one or more applications and said requester;

where a first type of communication channel is a voice type of communication channel and a second type of communication channel is a data type of communication channel;

where said source information associated with a request for service includes a short message service (SMS) source address value.

7. The system of claim 6, where a search request is communicated to said personalization module and where said personalization module responds to said search request by transmitting said personalization information associated with said source information, and where said search request includes said source information and/or said user identity.

8. The system of claim 6, where said at least one said application provides a voice initiated directory assistance service to a user.

9. The system of claim 6, where said personalization information identifies preferences including at least one of a language, a custom prompt, an automation level, delivery options, a redirect option, a message format, an update method and an enhanced content preference.

10. The system of claim 6, where said determination is a resulting CCXML script conditioned upon said one or more preference.