Method and System for Automatically Storing a Communication Session

• US 20110131276A1
• Filed: 05/12/2009
• Published: 06/02/2011
• Est. Priority Date: 05/13/2008
• Status: Active Grant

• Current Assignee: IMS Software Services Ltd. (IQVIA Holdings, Inc.)
• Original Assignee: KADRIGE Co.
• Inventors: Debrau, Vivien, Le Breton, Mederic, Cadou, Olivier, Prin, Stephane
• Granted Patent: US 8,903,905 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/567 Multimedia conference systems
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

The invention relates to a method for recording a communication session initiated by at least one communication terminal (11, 12) with at least one second communication terminal (13, 14), by means of at least one communication channel established via a computer and/or telephone network, which method is characterized in that it includes steps of:

receiving, by at least one recording server (20), a request to record the communication session, including recording configuration data, enabling in particular the identification of each communication channel,

connecting the recording server (20) to each communication channel established during initiation of the communication session, according to the configuration data received,

recording data transferred over each communication channel by the recording server.

Claims

1. Method for recording a communication session initiated by at least one communication terminal (11, 12) with at least one second communication terminal (13, 14), by means of at least one communication channel established via a computer and/or telephone network, which method is characterized in that it includes steps of:

receiving, by at least one recording server (20), a request to record the communication session, including recording configuration data, enabling in particular the identification of each communication channel,

connecting the recording server (20) to each communication channel established during initiation of the communication session, according to the configuration data received,

recording data transferred over each communication channel by the recording server.

2. Recording method according to claim 1, characterized in that the communication session includes a Web conference, in which a communication channel is established between a server (40) housing a Web conference application and, respectively, each communication terminal (11, 13) participating in the Web conference, in which the connection and recording steps performed by the recording server (20) consist, for the latter, of:

connecting to the server (40) housing the Web conference application,

running the application as an additional participant at said conference,

recording said application.

3. Method according to claim 2, characterized in that each communication channel established between the server (40) housing the Web conference application and, respectively, each communication terminal (11, 13) participating in the Web conference, includes a data connection and/or an audio connection and/or a video connection and/or an instant messaging connection.

4. Method according to either one of claims 2 or 3, characterized in that the recording configuration data received by the recording server includes a URL address identifying the Web conference application and a code for accessing said conference.

5. Method according to any one of the previous claims, characterized in that the communication session includes a telephone communication.

6. Method according to claim 5, characterized in that each communication channel (15) supporting the telephone communication is established via a public switched telephone network or a mobile telephone network.

7. Method according to claim 5, characterized in that each communication channel (15) supporting the telephone communication includes a connection suitable for establishing voice-over-IP connections, supporting an IP telephone application.

8. Method according to any one of claims 5 to 7, characterized in that the recording server (20) is connected to the telephone communication as an additional participant in said communication and performs the recording thereof.

9. Method according to any one of claims 5 to 8, characterized in that the recording configuration data received by the recording server includes telephone contact information enabling the server to be connected with the communication channel.

10. Method according to any one of the previous claims, characterized in that it includes a preliminary step of registration with a recording service, in which a user connects to a computer server (10) in order to be identified by the service and, in return, receives data for personalized access to the service.

11. Method according to claim 10, characterized in that it includes the following steps:

the user accesses the recording service by means of personalized access data,

the user programs the request to record the communication session before it is transmitted to the recording server,

the validity of said request is verified before it is transmitted to the recording server.

12. Method according to claim 11, characterized in that the programming step includes the determination of a data and a time at which the recording is started.

13. Method according to any one of the previous claims, characterized in that it includes a step of transferring recorded data from the recording server (20) to a data conversion server (30), suitable for performing an operation of compression of the recorded data in a predetermined format.

14. Method according to any one of the previous claims, characterized in that it includes a step of providing data recorded on at least one storage and consultation server.

15. Server (20) for recording a communication session initiated by at least one first communication terminal (11, 12) with at least one second communication terminal (13, 14) by means of at least one communication channel established via a computer and/or telephone network, characterized in that it includes:

means for receiving a request to record the communication session,

means for connecting to each communication channel established, according to recording configuration data received with said recording request, making it possible in particular to identify each communication channel, and

means for recording data transferred over each communication channel.

16. Server according to claim 15, characterized in that the connection means include means for connecting to a server (40) housing a Web conference application in which the communication terminals participate and means for running the application as an additional participant in said conference.

17. Server according to claims 15 or 16, characterized in that it includes connection means with a telephone communication between the communication terminals.

18. System for recording a communication session initiated by at least one first communication terminal with at least one second communication terminal by means of at least one communication channel established via a computer and/or telephone network, characterized in that it includes:

at least one recording server (20) according to any one of claims 15 to 17,

at least one data conversion server (30), including means for receiving data recorded by said recording server and means for compressing said data recorded in a predetermined format,

at least one data storage and consultation server, including means for receiving recorded data, compressed or not, and means for storing said data and making it available.