SYSTEMS AND METHODS FOR MANAGING AND/OR RECOMMENDING THIRD PARTY PRODUCTS AND SERVICES PROVIDED TO A USER

• US 20110137776A1
• Filed: 05/13/2010
• Published: 06/09/2011
• Est. Priority Date: 12/09/2009
• Status: Abandoned Application

• Current Assignee: Allconnect, Inc. (Red Ventures LLC)
• Original Assignee: Allconnect, Inc. (Red Ventures LLC)
• Inventors: Goad, Glenn R., Dayakar, Kamesh Chander Tumsi
• Application Number:
  US12/779,710
• Publication Number:
  US 20110137776A1
• Time in Patent Office: Days
• US Class Current: 705/34
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

Systems and methods are described for an electronic services management system that enables a user to manage all or many of his or her third party products and services from one electronic platform. Specifically, the system includes operative connections to service provider systems so as to track customer usage of various third party products and services, and thus provide the user with a consolidated view of the user'"'"'s products and services and enable the user to track usage and expense of the services, compare the expense to predetermined budget amounts, compare the usage to other users, etc. Additionally, the services management system recommends personalized product or service offerings to users based on the users'"'"' preferences and specific service usage. Further, the system provides alerts to the users when certain usage or expenditure thresholds are reached, when payments become due, or when new offers, deals, or service promotions become available.

Claims

1. A computer-implemented method for providing a services management portal for the use and benefit of a user that utilizes a plurality of third party services having characterizing parameters, the services management portal comprising a network-accessible computer system operated by a portal operator, comprising the steps of:

providing an Internet-accessible portal for receiving information input by a user and for displaying services optimization information corresponding to one or more third party services for a particular user;

receiving services configuration information from the particular user including one or more predetermined characterizing parameters associated with one or more third party services input via the portal;

receiving services available information from one or more third party services providers corresponding to one or more available third party services available at a geographic location of the user, wherein the services available information includes available characterizing parameters associated with the one or more available third party services;

in response to a predetermined event related to either the services configuration information input by the particular user or the services available information received from the one or more third party services providers, carrying out the steps of;

(a) comparing the one or more predetermined characterizing parameters included in the services configuration information to the available characterizing parameters associated with the one or more available third party services to identify at least one predetermined matching characteristic between the predetermined characterizing parameters and the available characterizing parameters;

(b) if a predetermined matching characteristic is identified, generating services optimization information related to a particular third party service associated with the identified predetermined matching characteristic; and

(c) displaying, via the Internet-accessible portal, the generated services optimization information related to the particular third party service to the particular user.

2. The computer-implemented method of claim 1, further comprising the step of, (d) in response to the displaying step, receiving information from the user via the Internet-accessible portal relating to one or more of the following:

purchase of the particular third party service, transfer of a current third party service of the particular user to the particular third party service, selection of a new characterizing parameter associated with the particular third party service, request for additional information relating to the services optimization information.

3. The computer-implemented method of claim 1, wherein the characterizing parameters comprise information that describes the third party services, and wherein the characterizing parameters are selected from the group comprising:

features or options of the third party services, particular plans included with the third party services, prices of the third party services, limitations associated with the third party services, geographic areas serviced, third party services providers that offer the third party services, deals or promotions associated with the third party services.

4. The computer-implemented method of claim 1, wherein the one or more predetermined characterizing parameters include user preferences indicating preferred features or options of the particular user for a particular third party service.

5. The computer-implemented method of claim 1, further comprising the step of receiving user profile information from the particular user corresponding to predetermined user profile characteristics, the profile information including user-related information and user preferences as to notifications via the Internet-accessible portal related to services optimization information.

6. The computer-implemented method of claim 1, further comprising the step of storing the user profile information in a database associated with the portal operator'"'"'s computer system.

7. The computer-implemented method of claim 1, wherein the services configuration information received from the particular user is associated with one or more of the particular user'"'"'s currently-used third party services.

8. The computer-implemented method of claim 1, wherein the services configuration information received from the particular user corresponds to one or more desired characterizing parameters associated with a new or desired third party service for the particular user.

9. The computer-implemented method of claim 1, further comprising the step of storing the received services configuration information from the particular user in a database associated with the portal operator'"'"'s computer system.

10. The computer-implemented method of claim 1, further comprising the step of providing a communications link to the one or more third party services providers for communications between the portal operator'"'"'s computer system and the computer systems of the one or more third party services providers.

11. The computer-implemented method of claim 1, further comprising the step of storing the services available information received from the one or more third party services providers corresponding to one or more available third party services in a database associated with the portal operator'"'"'s computer system.

12. The computer-implemented method of claim 1, wherein the predetermined event comprises one or more of:

receipt of new predetermined characterizing parameters input by the particular user, receipt of updated predetermined characterizing parameters input by the particular user, receipt of new available characterizing parameters from the one or more third party service providers, receipt of updated available characterizing parameters from the one or more third party service providers, introduction by a third party services provider of a new third party service, reduction in price of a particular third party service, elimination of a particular third party service.

13. The computer-implemented method of claim 1, wherein the services optimization information is selected from the group comprising:

recommendations for selection of the particular third party service, expense comparisons between the particular third party service and a current third party service of the particular user, suggestions for reducing or optimizing usage of the particular third party service, information relating to other products to enhance efficiency of the particular third party service.

14. The computer-implemented method of claim 1, wherein the predetermined matching characteristic comprises a predefined rule based on characterizing parameters, the satisfaction of which triggers the generation of services optimization information.

15. The computer-implemented method of claim 1, further comprising the step of providing an alert to the particular user, wherein the alert includes the services optimization information.

16. A computer-implemented method for managing one or more third party services provided by a plurality of third party service providers to a user, the method comprising the steps of:

obtaining services configuration information from the user indicating at least one third party service utilized by the user;

retrieving service usage information for the at least one third party service corresponding to the user'"'"'s utilization of the at least one third party service;

computing services management information based on the retrieved service usage information for the at least one third party service; and

providing the services management information to the user.

17. The computer-implemented method of claim 16, further comprising the steps of:

calculating services optimization information based on the services management information; and

providing the services optimization information to the user.

18. The computer-implemented method of claim 17, wherein the step of providing the services optimization information comprises displaying at least one of third party service recommendations or service efficiency recommendations to the user.

19. The computer-implemented method of claim 18, wherein the step of displaying at least one of third party service recommendations further comprises generating a ranked list of recommended third party services based on one or more of:

user profile information, services configuration information, third party service characterizing parameters, user-defined service usage thresholds, user notification information.

20. The computer-implemented method of claim 18, wherein the step of displaying service efficiency recommendations further comprises displaying service optimization tips based on one or more of:

user profile information, services configuration information, third party service characterizing parameters, user-defined service usage thresholds, user notification information.

21. The computer-implemented method of claim 16, further comprising the step of classifying the user into one or more predefined user profiles based on the obtained services configuration information.

22. The computer-implemented method of claim 16, wherein the service usage information is retrieved from one or more third party service providers that provide the at least one third party service to the user.

23. The computer-implemented method of claim 16, wherein the service usage information is retrieved directly from the user.

24. The computer-implemented method of claim 16, further comprising the steps of:

retrieving one or more service bills corresponding to one or more third party services utilized by the user; and

initiating a bill payment process to make payments against the retrieved service bills.

25. The computer-implemented method of claim 16, further comprising the step of generating bill due date reminders for the retrieved service bills, and presenting the bill due date reminders to the user.

26. The computer-implemented method of claim 16, further comprising the step of providing an Internet-accessible portal for receiving information input by the user and for displaying services management information or services optimization information to the user.

27. The computer-implemented method of claim 16, wherein the services management information comprises one or more of:

usage trends pertaining to the at least one third party service utilized by the user, the usage trends including usage or expense information of the at least one third party service, comparisons of the user'"'"'s usage trends to other users in a geographic area, comparisons of the user'"'"'s usage trends to predetermined budget amounts.

28. A service management system for managing one or more home services provided by a plurality of third party service providers, the portal comprising:

a processor;

a network interface for communication with users and the plurality of third party service providers;

an input module for obtaining home services information;

a customer database for storing the home services information;

a third party interface module for retrieving, at predefined intervals of time, information pertaining to at least one characterizing parameter of a particular third party service provided by a particular third party service provider;

a service database for storing the at least one characterizing parameter;

an analyzer for computing management information relating to the user'"'"'s utilization of a third party service; and

a recommendation module for providing service optimization information to the user based on the computed management information.

29. The system of claim 28, further comprising:

a user profile engine for classifying users into one or more user profiles based on the homes services information;

a notification module for alerting users when one or more user configurable usage or characterizing parameter thresholds are exceeded; and

a bill payment module for allowing users to pay service bills for home services utilized by the user.

30. The system of claim 28, wherein the input module obtains home services information comprising retrieving at least one of:

user profile information corresponding to predetermined user profile characteristics, the user profile information including user preferences, and usage parameters associated with a particular third party service utilized by the user,

current services configuration information corresponding to one or more predetermined characterizing parameters associated with one or more third party services;

user-defined usage thresholds corresponding to the one or more home services utilized by the user, or

user-defined notification preferences associated with one or more home services.

31. The system of claim 30, wherein the recommendation module further carries out the steps of:

retrieving at least one of user notification preference information, any usage thresholds, and the current services configuration information associated with the user;

computing whether any usage thresholds have been exceeded for the user;

determining if any third party service providers characterizing parameters have changed

in response to any of updating of user profile information, a predetermined event corresponding to a usage parameter value, or a change in one of the characterizing parameters of a third party service; and

displaying information identifying the particular third party service that may be involved in characterizing parameters change, or usage exceeded, or plan change, or new service offering, and identifying the particular specific nature of the change and a prospective effect on the third party service.

32. The system of claim 28, wherein the recommendation module generates at least one of service recommendations or energy saving recommendations, wherein the service recommendations includes a ranked list of recommended third party services based on user profile information, current services configuration information, third party characterizing parameters, user thresholds, and user notification information, and the energy saving recommendations includes service optimization tips based on user profile information, current service configuration information, third party service characterizing parameters, user thresholds, and user notification preferences.

33. The system of claim 28, wherein the system displays usage trends pertaining to the home services utilized by the user, the usage trends including usage information related to the user, to other users in a geographic location, other service users, user of other third party services, and desired usage trends suitable for the user.

34. The system of claim 28, wherein the input module receives information from the user regarding at least one of selecting a change to profile, change to service offering, or inquiry regarding change to service plan in response to the service optimization information.