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METHOD AND SYSTEM FOR VIRTUAL AGENT SESSION MONITORING AND BARGE-IN

  • US 20110141919A1
  • Filed: 12/10/2009
  • Published: 06/16/2011
  • Est. Priority Date: 12/10/2009
  • Status: Active Grant
First Claim
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1. A method comprising:

  • monitoring content of a communication session between a virtual agent and a user;

    determining whether the content satisfies a pre-defined rule; and

    selectively initiating a barge-in of the communication session by a live agent based on the determination.

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