PRESENCE-BASED MESSAGE WAITING INDICATOR AND MISSED CALLS

• US 20110142209A1
• Filed: 12/01/2010
• Published: 06/16/2011
• Est. Priority Date: 06/15/2006
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Maes, Stéphane H.
• Granted Patent: US 8,964,955 B2
• Time in Patent Office: Days
• US Class Current: 379/88.12
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 1/56 Arrangements for indicating or recording the called number at the calling subscriber's set
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

Embodiments of the invention provide systems and methods for using a presence-based network to provide call notification information. According to one embodiment, a method of providing information related to a communication can comprise receiving a publication of one or more presence attributes. The one or more presence attributes can comprise at least one attribute indicating call notification information. A presence profile can be associated with an entity. For example, the entity can comprises a recipient of the communication. The presence profile can be updated based on the received presence attributes. The attribute indicating call notification information can be provided to one or more subscribers to the presence information such as the entity associated with the presence profile, another party to the communication, another authorized principal, etc.

Claims

1. A method of providing information related to a communication, the method comprising:

receiving a publication of one or more presence attributes, the one or more presence attributes comprising at least one attribute indicating call notification information;

updating a presence profile associated with an entity based on the received presence attributes, wherein the entity comprises a party to the communication.

2. The method of claim 1, wherein the call notification information comprises a message waiting indicator.

3. The method of claim 1, wherein the call notification information comprises a missed call indicator.

4. The method of claim 1, wherein receiving the publication of the one or more presence attributes comprises receiving the one or more presence attributes from an agent associated with an originator of the communication.

5. The method of claim 4, further comprising providing the attribute indicating the call notification information to the entity.

6. The method of claim 5, wherein providing the attribute indicating the call notification information to the entity comprises providing a notification of a change in the attribute indicating the call notification information.

7. The method of claim 5, further comprising receiving a request from the entity for at least one of the presence attributes of the presence profile and wherein providing the attribute indicating the call notification information to the entity is performed in response to the request.

8. The method of claim 1, further comprising providing the attribute indicating the call notification information to an authorized principal.

9. The method of claim 1, further comprising persisting the attribute indicating the call notification information based on one or more policies.

10. The method of claim 9, further comprising expiring the attribute indicating the call notification information based on one or more policies.

11. The method of claim 10, further comprising providing a log based on the persisted attribute indicating the call notification information.

12. The method of claim 11, wherein providing a log based on the persisted attribute indicating the call notification information comprises providing the log to the entity.

13. The method of claim 11, wherein providing a log based on the persisted attribute indicating the call notification information comprises providing the log to an authorized principal.

14. The method of claim 1, wherein the one or more presence attributes further comprise at least one attribute indicating presence information.

15. A system comprising:

a communication network adapted to support a communication session;

a presence server communicatively coupled with the communication network and adapted to receive a publication of one or more presence attributes, the one or more presence attributes comprising at least one attribute indicating call notification information, and update a presence profile associated with an entity based on the received presence attributes.

16. The system of claim 15, wherein receiving the publication of the one or more presence attributes comprises receiving the one or more presence attributes from an agent associated with an originator of the communication.

17. The system of claim 16, wherein the presence server is further adapted to provide the attribute indicating the call notification information to the entity.

18. The system of claim 17, wherein providing the attribute indicating the call notification information to the entity comprises providing a notification of a change in the attribute indicating the call notification information.

19. The system of claim 17, wherein the presence server is further adapted to receive a request from the entity for at least one of the presence attributes of the presence profile and provide the attribute indicating the call notification information to the entity in response to the request.

20. A machine-readable medium having stored thereon a series of instructions which, when executed by a processor, cause the processor to provide information related to a communication by:

receiving a publication of one or more presence attributes, the one or more presence attributes comprising at least one attribute indicating call notification information;

updating a presence profile associated with an entity based on the received presence attributes, wherein the entity comprises a party to the communication.