AUTOMATIC DELIVERY OF VISUAL VOICEMAIL

• US 20110143723A1
• Filed: 12/11/2009
• Published: 06/16/2011
• Est. Priority Date: 12/11/2009
• Status: Active Grant

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Shaw, Venson, Rahsaz, Gholam-Reza
• Granted Patent: US 9,167,096 B2
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

A visual voicemail may be automatically transmitted to a receiving mobile device after the visual voicemail fails to reach the receiving mobile device during an initial delivery attempt. For example, a visual voicemail delivery system may receive an indication of an incoming voicemail, and a visual voicemail associated with the incoming voicemail may be generated. The system may maintain the delivery status of the visual voicemail. For example, if the receiving mobile device retrieves the visual voicemail from the system via a communication session, the system may mark the visual voicemail as delivered. After a predetermined period of time has elapsed, the system may determine whether the visual voicemail has been delivered to the mobile device. If the system determines that the visual voicemail has not been delivered to the mobile device, the system may automatically transmit visual voicemail to the mobile device.

Claims

1. A method of delivering voicemail messages to a mobile device, the method comprising:

receiving an indication of an incoming voicemail;

determining whether a visual voicemail associated with the incoming voicemail has been delivered to the mobile device after a predetermined period of time has elapsed; and

transmitting the visual voicemail to the mobile device when, based on the determination, the visual voicemail has not been delivered.

2. The method of claim 1, wherein determining whether a visual voicemail associated with the incoming voicemail has been delivered to the mobile device further comprises determining whether a communication session has been established to transmit the visual voicemail.

3. The method of claim 1, wherein determining whether a visual voicemail associated with the incoming voicemail has been delivered to the mobile device further comprises determining whether an indication confirming arrival of the visual voicemail is received from the mobile device.

4. The method of claim 1, further comprising transmitting, to the mobile device, a notification that the visual voicemail associated with the incoming voicemail is available, wherein determining whether the visual voicemail associated with the incoming voicemail has been delivered to the mobile device further comprises determining whether an indication confirming arrival of the notification is received from the mobile device.

5. The method of claim 4, further comprising:

receiving an indication of a second incoming voicemail;

transmitting a second notification, to the mobile device, that a second visual voicemail associated with the second incoming voicemail is available;

receiving, from the mobile device, an indication confirming that the second notification is received; and

marking the second visual voicemail as delivered.

6. The method of claim 1, further comprising marking the visual voicemail as delivered.

7. The method of claim 1, further comprising:

maintaining a delivery status for the visual voicemail, wherein determining whether the visual voicemail associated with the incoming voicemail has been delivered to the mobile device further comprises determining the delivery status of the visual voicemail.

8. A computer-readable storage medium having instructions stored thereon, when executed by a processor, cause the processor to perform a method comprising:

receiving an indication of an incoming voicemail;

transmitting a visual voicemail associated with the incoming voicemail to a mobile device;

determining whether the visual voicemail has been delivered to the mobile device after a predetermined period of time has elapsed;

transmitting the visual voicemail to the mobile device when, based on the determination, the visual voicemail has not been delivered.

9. The computer-readable storage medium of claim 8, wherein the method further comprising:

marking the visual voicemail as delivered.

10. The computer-readable storage medium of claim 8, wherein the method further comprising:

transmitting a notification that the visual voicemail is available to the mobile device;

receiving, from the mobile device, an indication confirming arrival of the notification; and

marking the visual voicemail as delivered.

11. The computer-readable storage medium of claim 8, wherein the method further comprising:

receiving a confirmation indication from the mobile device confirming receipt of the visual voicemail; and

marking the visual voicemail as delivered.

12. The computer-readable storage medium of claim 8, wherein the method further comprising:

transmitting a notification that the visual voicemail is available to the mobile device;

establishing a communication session with the mobile device to transmit the visual voicemail, said communication session being initiated by the mobile device upon receiving the notification; and

marking the visual voicemail as delivered.

13. The computer-readable storage medium of claim 8, wherein the method further comprising:

tracking the predetermined period of time, wherein said predetermined period of time is set based on a configuration of the mobile device.

14. The computer-readable storage medium of claim 8, wherein the method further comprising:

tracking time instance of at least one of when the indication of the incoming voicemail is received, when a notification of the visual voicemail is transmitted to the mobile device, or when the visual voicemail is transmitted to the mobile device.

15. A system for visual voicemail delivery, the system comprising:

a memory component configured to store program code and at least one visual voicemail; and

a processor in operative communication with the memory component, wherein the processor executes the program code, and wherein execution of the program code directs the system to;

receive an indication of an incoming voicemail;

determine whether a visual voicemail associated with the incoming voicemail has been delivered to a mobile device; and

transmit the visual voicemail to the mobile device, when, based on the determination, the visual voicemail has not been delivered.

16. The system of claim 15, the system further comprising a visual voicemail register for maintaining a delivery status of the visual voicemail.

17. The system of claim 16, wherein execution of the program code further directs the system to:

access the delivery status of the visual voicemail in the visual voicemail register; and

determine whether the visual voicemail has been delivered to the mobile device based on the delivery status of the visual voicemail.

18. The system of claim 15, the system further comprising a timer for tracking time instance of visual voicemail delivery and prompting the transmission of the visual voicemail to the mobile device after a predetermined period of time has elapsed.

19. The system of claim 15, the system further comprising a timer for tracking time instance of visual voicemail delivery and prompting the determination of whether the visual voicemail has been delivered to the mobile device after a predetermined period of time has elapsed.

20. The system of claim 16, wherein execution of the program code further directs the system to:

marking the visual voicemail as delivered in the visual voicemail register.