METHOD AND SYSTEM FOR WORKFLOW MANAGEMENT OF A BUSINESS PROCESS

• US 20110145031A1
• Filed: 12/14/2009
• Published: 06/16/2011
• Est. Priority Date: 12/14/2009
• Status: Active Grant

• Current Assignee: Wipro Limited
• Original Assignee: Wipro Limited
• Inventors: Shukla, Abhishek, BASU, SUMANTA, Vikram, Amit, Dasari, Arundat M.
• Granted Patent: US 8,229,779 B2
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

A method and system for workflow management in a business process environment is disclosed. In one embodiment, a method includes determining respective attributes of a plurality of business documents received via an input device of the computing device, and receiving a set of business rules associated with the plurality of business documents. The set of business rules are based on the attributes of the plurality of business documents. The method also includes forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules, and forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions. Further, the method includes generating on a display of the computing device, a list of agents assigned for each of the plurality of queues.

Claims

1. A method, implemented in a computing device, for workflow management of a business process, comprising:

(a) determining respective attributes of a plurality of business documents received via an input device of the computing device;

(b) receiving a set of business rules associated with the plurality of business documents, wherein the set of business rules are based on the attributes of the plurality of business documents;

(c) forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules;

(d) forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions; and

(e) generating on a display of the computing device, a list of agents assigned for each of the plurality of queues.

2. The method of claim 1, wherein the input device of the computing device comprises a data entry device operable to process the attributes of the plurality of business documents when the attributes of the plurality of business documents are manually entered;

and a scanning device operable to read the plurality of business documents in a specified format.

3. The method of claim 1, wherein the forming the plurality of queues comprises:

attaching a service level agreement associated with the business process to a queue of the plurality of queues, wherein the service level agreement comprises a service level threshold; and

generating an alert signal when a parameter for an activity associated with the queue is greater than the service level threshold.

4. The method of claim 1, wherein the forming of the plurality of queues is based on an exclusive queue module which is configured to form the plurality of queues without an overlapping between the plurality of queues.

5. The method of claim 4, wherein the exclusive queue module is configured to perform:

populating data fields for the plurality of queues in a specified format, wherein the data fields are based on the attributes of the plurality of business documents; and

determining a presence of the overlapping between the plurality of queues by analyzing the data fields in the specified format.

6. The method of claim 5, further comprising generating an alert message on the display of the computing device when one of the pluralities of queues is a superset or subset of another one of the plurality of queues.

7. The method of claim 5, wherein the determining the overlapping between the plurality of queues is based on:

F=[Π

_i=1^q(1−

|(B_i^p−

B_i^c)|)]×

[Π

_i=1^r(Σ

_j=1^r′

(D_ij^p×

D_ij^c))]×

[Π

_i=1^s(Σ

_j=1^s′

(C_ij^p×

C_ij^c))],

with F indicating a final score, q indicating a maximum number of the data fields of binary nature, p and c indicating two respective queues being compared, r indicating a maximum number of the data fields of discrete nature, r′

indicating a maximum number of classes formed within the data fields of discrete nature, s indicating a maximum number of the data fields of continuous nature, and s′

indicating a maximum number of blocks formed within each data field of continuous nature.

8. The method of claim 7, wherein the two respective queues being compared are a subset or superset to each other if the final score (F) is a non-zero number.

9. The method of claim 8, further comprising deleting a currently created one of the two respective queues from the specified format, wherein the currently created one of the two respective queues is stored in a memory associated with the computing device as one of discarded queues.

10. The method of claim 9, further comprising:

adding an additional data field to the specified format;

restoring the discarded queues from the memory to the specified format; and

determining an overlapping between a current set of queues in the specified format.

11. The method of claim 1, further comprising:

adding a new queue filter based on an additional business rule if an activity added to the business process, wherein the additional business rule is formed in response to the activity added to the business process; and

performing (d) and (e) again based on the plurality of queue filters, the new queue filter, the at least one activity, and the activity added to the business process.

12. The method of claim 1, wherein the business process comprises an account payable.

13. The method of claim 12, wherein each queue filter is defined based on an input document type and a value of invoice.

14. The method of claim 13, wherein the input document type comprises a data field of binary nature;

and the value of invoice comprises a data field of continuous nature.

15. The method of claim 14, wherein the input document type comprises a purchase order and a non-purchase order.

16. The method of claim 15, wherein the at least one activity comprises a data extraction activity, a purchase order validation activity, and a vendor validation activity.

17. The method of claim 16, wherein each queue comprises a name of the business process, a name of the input document, one of the set of business rules, and a name of the at least one activity.

18. A non-transitory computer-readable storage medium having instructions that, when executed by a computing device, cause the computing device to perform a method for workflow management of a business process, comprising:

determining respective attributes of a plurality of business documents received via an input device of the computer;

receiving a set of business rules associated with the plurality of business documents, wherein the set of business rules are based on the attributes of the business documents;

forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules;

forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions; and

generating on a display of the computer a list of agents assigned for each of the plurality of queues.

19. An apparatus for workflow management of a business process, comprising:

a processor; and

a memory for temporarily storing a set of instructions, when executed by the processor, causes the processor to perform a method comprising;

determining respective attributes of a plurality of business documents received via an input device of a computing device;

receiving a set of business rules associated with the plurality of business documents, wherein the set of business rules are based on the attributes of the business documents;

forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules;

forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions; and

generating on a display of the computing device a list of agents assigned for each of the plurality of queues.

20. The apparatus of claim 19, further comprising an application storage storing the set of instructions.

21. A computer network system comprising a server and a plurality of clients, when the server requested by the clients for a service, causes the clients to perform a method for workflow management of a business process comprising:

determining respective attributes of a plurality of business documents received via an input device of a computing device;

receiving a set of business rules associated with the plurality of business documents, wherein the set of business rules are based on the attributes of the business documents;

forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules;

forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions; and

generating on a display of the computing device a list of agents assigned for each of the plurality of queues.

22. A system for workflow management of a business process, comprising:

a workflow module for managing workflow of a business process comprising;

a queue filter module;

an exclusive queue module; and

a work allocation module, wherein the workflow module determines respective attributes of a plurality of business documents, and wherein the queue filter module receives a set of business rules associated with the plurality of business documents, and wherein the set of business rules are based on the attributes of the plurality of business documents, and wherein the queue filter module forms a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules, and wherein the exclusive queue module forms a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions, and wherein the work allocation module assigns a list of agents for each of the plurality of queues.