Method And System For Receiving And Providing Access To Information At A Web Site

• US 20110145157A1
• Filed: 02/24/2011
• Published: 06/16/2011
• Est. Priority Date: 01/20/1998
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Wyngarden, Amy Van
• Application Number:
  US13/033,977
• Publication Number:
  US 20110145157A1
• Time in Patent Office: Days
• US Class Current: 705/304
• CPC Class Codes: G06F 21/6218 to a system of files or objects, e.g. local or distributed file system or database
• CPC Class Codes: G06F 2221/2115 Third party
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/105 Multiple levels of security
• CPC Class Codes: H04L 63/168 above the transport layer

Abstract

At a vendor-managed web site, purchasing information is received from a first terminal, including purchasing information that is customized for a customer. The customer includes first and second users having respective first and second levels of authorized access to the purchasing information. The first user is identified by a first identifier, and the second user is identified by a second identifier. To a second terminal, access at the vendor-managed web site is provided to: only a first portion of the purchasing information in response to receiving the first identifier from the second terminal which identifies the first user; and at least a second portion of the purchasing information in response to receiving the second identifier from the second terminal which identifies the second user. The second portion includes at least a part of the first portion and a third portion of the purchasing information. The part of the first portion includes at least a portion of the customized purchasing information.

Claims

1. A method for providing customer service and support, comprising:

receiving, at a first user point from a website, a customer system identifier from a customer at the second user Internet point;

determining at least one software update that is specific to the customer system using the customer system identifier; and

providing, to the second user Internet point from the website, the at least one software update.

2. The method of claim 1, wherein the customer system identifier is located on a sticker on a customer system.

3. The method of claim 2, wherein the sticker includes a bar code.

7. The method of claim 1, wherein in response to receiving the customer system identifier, the method further comprises:

providing a specialist at the first user point to provide help with a customer system that is associated with the customer system identifier.

8. The method of claim 7, where the providing the specialist comprises generating a service code in response to receiving the customer system identifier, and using the service code to provide the specialist.

4. The method of 1, wherein the at least one software update comprises a Basic Input Output System (BIOS) update.

5. The method of 1, wherein the at least one software update comprises a driver update.

6. The method of 1, wherein the at least one software update comprises a utilities update.