PLATFORM FOR PROACTIVE DISCOVERY AND DELIVERY OF PERSONALIZED CONTENT TO TARGETED ENTERPRISE USERS

• US 20110154209A1
• Filed: 12/22/2009
• Published: 06/23/2011
• Est. Priority Date: 12/22/2009
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: SCHRIEVER, Tye, SHARMA, Deva-Datta, FAN, James, KUO, Richard
• Application Number:
  US12/644,456
• Publication Number:
  US 20110154209A1
• Time in Patent Office: Days
• US Class Current: 715/736
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Obtaining content by an enterprise knowledge management system includes monitoring at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile. The data is categorized, tagged and indexed for storage in the enterprise repository data store. Content selected based on a user profile, and obtained from the enterprise repository data store, is pushed to a user terminal.

Claims

1. A method of obtaining content by an enterprise knowledge management system, comprising:

monitoring at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile;

categorizing, tagging and indexing the data for storage in the enterprise repository data store; and

pushing content selected based on a user profile, and obtained from the enterprise repository data store, to a user terminal.

2. The method according to claim 1,

wherein the user profile is automatically generated, and

wherein the user profile is based on a job description and contact information for a user.

3. The method according to claim 2,

wherein the user profile is customizable by a user.

4. The method according to claim 1, further comprising:

displaying the content, as part of a graphical user interface, on the user terminal.

5. The method according to claim 1,

wherein a subset of attributes of the user profile are marked as shareable.

6. The method according to claim 1,

wherein a subset of attributes of the user profile are marked as non-shareable.

7. The method according to claim 1,

wherein a subset of attributes of the user profile are marked as being self-learning enabled.

8. The method according to claim 1, further comprising:

publishing content created on the user terminal to the enterprise repository data store.

9. The method according to claim 8, further comprising:

restricting access to the content.

10. The method according to claim 1, further comprising:

categorizing the content at the user terminal based on predefined criteria.

11. The method according to claim 1, further comprising:

providing a uniform resource locator (URL) to the user terminal for performing management operations on the content,

wherein the management operations comprise;

archival, deletion and format conversion.

12. The method according to claim 1, further comprising:

querying a profile data store to determine a communication method for contacting a source owner of a subset of the content.

13. The method according to claim 12, further comprising:

initiating communication with the source owner,

wherein the communication includes the user profile.

14. The method according to claim 13,

wherein the source owner determines whether to grant enhanced access privileges to a user based on the user profile.

15. The method according to claim 13,

wherein the communication is initiated without intervention by a user related to the user profile.

16. The method according to claim 1,

wherein the user profile is searchable.

17. The method according to claim 1,

wherein the content is pushed at predefined intervals.

18. The method according to claim 1, further comprising:

selecting a delivery channel over which to receive the content.

19. An enterprise knowledge management system for obtaining content, comprising:

a monitoring engine, implemented on at least one processor, that monitors at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile;

a content ingestion engine, implemented on the at least one processor, that categorizes, tags and indexes the data for storage in the enterprise repository data store; and

a transmitter, implemented on the at least one processor, that pushes content selected based on a user profile, and obtained from the enterprise repository data store, to a user terminal.

20. A tangible computer readable medium storing a computer program, recorded on the tangible computer readable medium, for obtaining content by an enterprise knowledge management system, comprising:

a monitoring code segment, recorded on the tangible computer readable medium, that monitors at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile;

a categorizing code segment, recorded on the tangible computer readable medium, that categorizes, tags and indexes the data for storage in the enterprise repository data store; and

a pushing code segment, recorded on the tangible computer readable medium, that pushes content selected based on a user profile, and obtained from the enterprise repository data store, to a user terminal.