SYSTEMS AND METHODS FOR PROVIDING ADHERENCE-BASED MESSAGES AND BENEFITS

• US 20110161109A1
• Filed: 12/31/2009
• Published: 06/30/2011
• Est. Priority Date: 12/31/2009
• Status: Abandoned Application

• Current Assignee: McKesson Corp.
• Original Assignee: Mckesson Financial Holdings Limited (McKesson Corp.)
• Inventors: Bertha, Brian, Pinsonneault, Roger
• Application Number:
  US12/650,759
• Publication Number:
  US 20110161109A1
• Time in Patent Office: Days
• US Class Current: 705/3
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G16H 20/13 delivered from dispensers
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

Systems and methods may include receiving, from a healthcare provider computer, a first healthcare transaction that identifies a product to be dispensed, and a patient for receiving the product, the first healthcare transaction associated with a first date; determining that the product is associated with an adherence monitoring program; storing an association between the patient, the product to be dispensed, and the first date associated with the first healthcare transaction; receiving, from a healthcare provider computer, a second healthcare transaction that identifies the product to be dispensed, and the patient for receiving the product, the second healthcare transaction associated with a second date; determining a level of adherence to the patient specifications of the adherence monitoring program by comparing at least the second date associated with the second healthcare transaction to the first date associated with the first healthcare transaction; and delivering or directing a delivery of an adherence message that indicates the determined level of adherence to the patient specifications of the adherence monitoring program.

Claims

1. A computer-implemented method, comprising:

receiving, from a healthcare provider computer, a first healthcare transaction that identifies a product to be dispensed, and a patient for receiving the product, the first healthcare transaction associated with a first date;

determining that the product is associated with an adherence monitoring program, the adherence monitoring program indicating patient specifications for patient utilization of the product;

storing, based at least in part upon the determination that the patient is associated with an adherence monitoring program, an association between the patient, the product to be dispensed, and the first date associated with the first healthcare transaction;

receiving, from a healthcare provider computer, a second healthcare transaction that identifies the product to be dispensed, and the patient for receiving the product, the second healthcare transaction received subsequent to receiving the first healthcare transaction, the second healthcare transaction associated with a second date;

determining a level of adherence to the patient specifications of the adherence monitoring program by comparing at least the second date associated with the second healthcare transaction to the first date associated with the first healthcare transaction; and

delivering or directing a delivery of an adherence message that indicates the determined level of adherence to the patient specifications of the adherence monitoring program,

wherein the prior steps are performed by one or more service provider computer systems comprising one or more computers.

2. The computer-implemented method of claim 1, wherein the first and second healthcare transactions are respective billing requests associated with respective fills or refills of the product for the patient.

3. The computer-implemented method of claim 1, further comprising:

providing a financial benefit to the patient based upon the determined level of adherence to the patient specifications of the adherence monitoring program,

wherein the prior step is performed by one or more service provider computer systems comprising one or more computers.

4. The computer-implemented method of claim 3, further comprising:

providing the second healthcare transaction to claims processor computer for benefits adjudication, wherein the claims processor computer determines a patient responsibility amount in accordance with the benefits adjudication,

wherein the provided financial benefit alters the patient responsibility amount determined by the claims processor computer,

wherein the prior step is performed by one or more service provider computer systems comprising one or more computers.

5. The computer-implemented method of claim 4, further comprising:

delivering a response to the second healthcare transaction to the healthcare provider computer, wherein the response reflects an altered patient responsibility amount in accordance with the provided financial benefit,

wherein the prior step is performed by one or more service provider computer systems comprising one or more computers.

6. The computer-implemented method of claim 3, wherein the determined level of adherence indicates that the patient has filled or refilled the product within a desired time period in accordance with the patient specifications of the adherence monitoring program.

7. The computer-implemented method of claim 3, further comprising:

providing the first healthcare transaction to a claims processor computer for adjudication;

receiving an adjudication response for the first healthcare transaction from the claims processor computer, the adjudication response indicating whether the first healthcare transaction is approved or declined for benefits coverage,

wherein the storing of the association between the patient, the product to be dispensed, and the first date associated with the first healthcare transaction is further based upon the adjudication response indicating that the first healthcare transaction is approved for benefits coverage,

wherein the prior step is performed by one or more service provider computer systems comprising one or more computers.

8. The method of claim 3, wherein determining that the patient is associated with an adherence monitoring program comprises:

comparing the identity of the patient with stored data identifying a plurality of patients being monitored; and

determining the inclusion of the patient in the stored data identifying the plurality of patients.

9. The method of claim 1, wherein the adherence message is delivered to at least one of:

(a) the healthcare provider computer;

(b) a pharmacy;

(c) a provider;

or (d) the patient, via electronic, written, or audible communications.

10. The method of claim 1, wherein the adherence message is delivered (i) to a facsimile, (ii) to a printer, (iii) via email, (iv) via Internet message, or (v) via telephone call.

11. The method of claim 1, wherein the first date is a next refill date calculated based at least in part on the date of service for the first healthcare transaction.

12. The method of claim 11, wherein comparing at least the second date to the next refill date includes determining whether the second date is greater than or less than the next refill date, wherein if the second date is greater than the next refill date, then the level of adherence is determined to not be adherent, and wherein if the second date is less than the next refill date, then the level of adherence is determined to be adherent.

13. The method of claim 11, wherein the next refill date is further calculated based upon at least one of a days supply or a dispense quantity identified by the first healthcare transaction.

14. A system, comprising:

at least one memory operable to store computer-executable instructions; and

at least one processor configured to access the at least one memory and execute the computer-executable instructions to;

receive, from a healthcare provider computer, a first healthcare transaction that identifies a product to be dispensed, and a patient for receiving the product, the first healthcare transaction associated with a first date,

determine that the product is associated with an adherence monitoring program, the adherence monitoring program indicating patient specifications for patient utilization of the product,

store, based at least in part upon the determination that the patient is associated with an adherence monitoring program, an association between the patient, the product to be dispensed, and the first date associated with the first healthcare transaction,

receive, from a healthcare provider computer, a second healthcare transaction that identifies the product to be dispensed, and the patient for receiving the product, the second healthcare transaction received subsequent to receiving the first healthcare transaction, the second healthcare transaction associated with a second date,

determine a level of adherence to the patient specifications of the adherence monitoring program by comparing at least the second date associated with the second healthcare transaction to the first date associated with the first healthcare transaction, and

deliver or direct a delivery of an adherence message that indicates the determined level of adherence to the patient specifications of the adherence monitoring program.

15. The system of claim 14, wherein the first and second healthcare transactions are respective billing requests associated with respective fills or refills of the product for the patient.

16. The system of claim 14, wherein the at least one processor is further configured to execute the computer-executable instructions to provide a financial benefit to the patient based upon the determined level of adherence to the patient specifications of the adherence monitoring program.

17. The system of claim 16, wherein the at least one processor is further configured to execute the computer-executable instructions to:

provide the second healthcare transaction to claims processor computer for benefits adjudication, wherein the claims processor computer determines a patient responsibility amount in accordance with the benefits adjudication,

wherein the provided financial benefit alters the patient responsibility amount determined by the claims processor computer.

18. The system of claim 17, wherein the at least one processor is further configured to execute the computer-executable instructions to:

deliver a response to the second healthcare transaction to the healthcare provider computer, wherein the response reflects an altered patient responsibility amount in accordance with the provided financial benefit.

19. The system of claim 16, wherein the determined level of adherence indicates that the patient has filled or refilled the product within a desired time period in accordance with the patient specifications of the adherence monitoring program.

20. The system of claim 14, wherein the first date is a next refill date calculated based at least in part on at least one of a days supply or a dispense quantity identified by the first healthcare transaction.