METHOD AND SYSTEM FOR ACCURATELY DETERMINING SERVICE PROVIDER ASSETS
First Claim
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1. A method comprising:
- retrieving data relating to a plurality of assets of a service provider from a plurality of data systems associated with the service provider, wherein the data systems include a trouble ticket system;
determining an accuracy level of the data by comparing the data corresponding to a first one of the data systems with data corresponding to a second one of the data systems to output a matching data set;
iteratively determining accuracy levels by comparing the matching data set with data corresponding to a subsequent one of the data systems until a cumulative matching data set is generated using all of the data of the data systems;
retrieving trouble ticket information relating to the assets from the trouble ticket system; and
generating a list of actual assets based on the trouble ticket information and the cumulative matching data set.
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Abstract
An approach for automatically generating system asset inventory discrepancies and matches and for identifying system asset accuracy information based on comparison of asset data in subsystems thereof, and for providing a list of actual assets based on comparison of trouble ticket information and a cumulative matching data set.
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Citations
20 Claims
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1. A method comprising:
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retrieving data relating to a plurality of assets of a service provider from a plurality of data systems associated with the service provider, wherein the data systems include a trouble ticket system; determining an accuracy level of the data by comparing the data corresponding to a first one of the data systems with data corresponding to a second one of the data systems to output a matching data set; iteratively determining accuracy levels by comparing the matching data set with data corresponding to a subsequent one of the data systems until a cumulative matching data set is generated using all of the data of the data systems; retrieving trouble ticket information relating to the assets from the trouble ticket system; and generating a list of actual assets based on the trouble ticket information and the cumulative matching data set. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An apparatus comprising:
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a memory configured to store data relating to a plurality of assets of a service provider from a plurality of data systems associated with the service provider, wherein the data systems include a trouble ticket system; and a processor coupled to the memory and configured to determine an accuracy level of the data by comparing the data corresponding to a first one of the data systems with data corresponding to a second one of the data systems to output a matching data set, and to iteratively determine accuracy levels by comparing the matching data set with data corresponding to a subsequent one of the data systems until a cumulative matching data set is generated according to the determined accuracy levels using all of the data of the data systems, wherein the processor is further configured to initiate retrieval of trouble ticket information relating to the assets from the trouble ticket system, and to generate a list of actual assets based on the trouble ticket information and the cumulative matching data set. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a database configured to store data relating to a plurality of assets of a service provider from a plurality of data systems associated with the service provider, wherein the data systems include a trouble ticket system; and an inventory platform configured to communicate with the database and to determine an accuracy level of the data by comparing the data corresponding to a first one of the data systems with data corresponding to a second one of the data systems to output a matching data set, and to iteratively determine accuracy levels by comparing the matching data set with data corresponding to a subsequent one of the data systems until a cumulative matching data set is generated according to the determined accuracy levels using all of the data of the data systems, wherein the inventory platform is further configured to initiate retrieval of trouble ticket information relating to the assets from the trouble ticket system, and to generate a list of actual assets based on the trouble ticket information and the cumulative matching data set. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification