NOTIFICATION SYSTEM AND METHOD
First Claim
Patent Images
1. A method, comprising:
- assigning a work order to a technician assigned to a location;
receiving a cancelation of the work order;
determining the technician has been dispatched to the location; and
sending a cancelation code to the technician to cancel the work order.
1 Assignment
0 Petitions
Accused Products
Abstract
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancelation code is sent to the employee. The cancelation code informs the employee that the work assignment has been canceled.
-
Citations
20 Claims
-
1. A method, comprising:
-
assigning a work order to a technician assigned to a location; receiving a cancelation of the work order; determining the technician has been dispatched to the location; and sending a cancelation code to the technician to cancel the work order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A system, comprising:
-
a dispatch unit assigning a work order to a technician assigned to a location; and an access unit assigned to the technician and wirelessly communicating with the dispatch unit, the access unit receiving a real-time cancelation code sent from the dispatch unit to inform the technician that the work order has been canceled. - View Dependent Claims (12, 13, 14, 15, 16, 17)
-
-
18. A system, comprising:
-
a database storing technicians; and a dispatch unit that; generates a work order; queries the database and assigns the work order to a technician assigned to a location; receives a cancelation of the work order; and sends a cancelation code to the technician to cancel the work assignment. - View Dependent Claims (19, 20)
-
Specification