Systems, methods and computer program products for implementing processes relating to retail sales

• US 20110173088A1
• Filed: 12/24/2010
• Published: 07/14/2011
• Est. Priority Date: 03/09/2004
• Status: Active Grant

• Current Assignee: Lowe's Companies, Inc.
• Original Assignee: Lowe's Companies, Inc.
• Inventors: Panzano, Alex C., Bhasker, Santosh E., Stone, Steven M., Mitchell, John P.
• Granted Patent: US 8,523,067 B2
• Time in Patent Office: Days
• US Class Current: 705/26.5
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: G06Q 50/165 Land development

Abstract

The present invention provides a system that facilitates the selection of purchasable items for use in an environs defined by the customer. In one aspect, the system includes a processing element capable of proposing a plurality of purchasable items to the customer for selection by the customer. The processing element also is capable of receiving data representing the environs and data representing at least one purchasable item selected by the customer. The processing element is further capable of generating and displaying a three-dimensional graphical representation of the environs and each purchasable item or items selected by the customer so that the customer can visualize the items in the environs.

Claims

1. A system for facilitating the selection of purchasable items by a customer, the system comprising:

a processing element capable of receiving data representing at least one customer preference, said processing element also is capable of storing data representing a first set of purchasable items, said processing element also is capable of receiving data representing at least one purchasable item selected by the customer from the first set of purchasable items, said processing element also is capable of proposing a second set of purchasable items to the customer for selection by the customer, and wherein said processing element is further capable of filtering the first set of purchasable items based at least in part upon the at least one customer preference and at least in part on the at least one purchasable item selected by the customer to generate the second set of purchasable items.

2. A system according to claim 1 wherein the purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

3. A system according to claim 1 wherein the purchasable items comprise services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

4. A system according to claim 1 wherein said processing element is further capable of communicating data representing the at least one purchasable item selected by the customer to a vendor.

5. A system according to claim 1 wherein said processing element is further capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said processing element being capable of receiving data representing at least one configurable purchasable item selected by the customer, said processing element being capable of soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer, said processing element being capable of receiving data representing the specifications for the at least one configurable purchasable item selected by the customer, and wherein said processing element is further capable of communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

6. A system according to claim 1 wherein said processing element is further capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said processing element being capable of receiving data representing at least one configurable purchasable item selected by the customer, and wherein said processing element is further capable of scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

7. A system according to claim 1 wherein said processing element is further capable of scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

8. A system according to claim 1 wherein said processing element is further capable of prompting a customer representative to contact the customer based at least in part upon the data received representing the at least one purchasable item selected by the customer.

9. A system according to claim 1 wherein said processing element is further capable of proposing a plurality of purchasable items to a plurality of customers for selection by the customers, said processing element being capable of receiving and storing data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer, and wherein said processing element is further capable of comparing the at least one sales variable for at least two customers.

10. A system according to claim 9 wherein the first set of purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

11. A system according to claim 9 wherein the first set of purchasable items comprises services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

12. A system according to claim 9 wherein said processing element is capable of receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items, and wherein said processing element is further capable of communicating data representing the at least one purchasable item selected by the customer to a vendor.

13. A system according to claim 9 wherein the second set of purchasable items comprises a plurality of configurable purchasable items, said processing element being capable of receiving data representing at least one configurable purchasable item selected by the customer, said processing element being capable of soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer, said processing element being capable of receiving data representing the specifications for the at least one configurable purchasable item selected by the customer, and wherein said processing element is further capable of communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

14. A system according to claim 9 wherein the second set of purchasable items comprises a plurality of configurable purchasable items, said processing element being capable of receiving data representing at least one configurable purchasable item selected by the customer, and wherein said processing element is further capable of scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

15. A system according to claim 9 wherein said processing element is capable of receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items, and wherein said processing element is further capable of scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

16. A system according to claim 9 wherein said processing element is capable of receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items, and wherein said processing element is further capable of prompting a customer representative to contact the customer based upon the data received representing the at least one purchasable item selected by the customer.

17. A system according to claim 9 wherein said processing element is further capable of proposing a plurality of purchasable items to a plurality of customers for selection by the customers, said processing element being capable of receiving and storing data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer, and wherein said processing element is further capable of comparing the at least one sales variable for at least two customers.

18. A computer program product for facilitating the selection of purchasable items by a customer, the computer program product comprising a computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program portions comprising:

an executable portion being capable of receiving data representing at least one customer preference, said executable portion further being capable of receiving data representing a first set of purchasable items, said executable portion further being capable of receiving data representing at least one purchasable item selected by the customer from the first set of purchasable items, said executable portion further being capable of proposing a second set of purchasable items to the customer for selection by the customer, and wherein said executable portion further being capable of filtering the first set of purchasable items based at least in part upon the at least one customer preference and at least in part on the at least one purchasable item selected by the customer to generate the second set of purchasable items.

19. A computer program product according to claim 18 wherein said executable portion is capable of proposing a template for at least one environs to be selected by the customer.

20. A computer program product according to claim 18 wherein the at least one environs is selected from the group consisting of a kitchen, a bathroom, a room, and an exterior space.

21. A computer program product according to claim 18 wherein the purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

22. A computer program product according to claim 18 wherein the purchasable items comprise services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

23. A computer program product according to claim 18 wherein said executable portion is capable of communicating data representing the at least one purchasable item selected by the customer to a vendor.

24. A computer program product according to claim 18 wherein said executable portion is capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said executable portion is capable of receiving data representing at least one configurable purchasable item selected by the customer, said executable portion is capable of soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer, said executable portion is capable of receiving data representing the specifications for the at least one configurable purchasable item selected by the customer, and wherein said executable portion is capable of communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

25. A computer program product according to claim 18 wherein said executable portion is capable of proposing a plurality of configurable purchasable items to the customer for selection by the customer, said executable portion is capable of receiving data representing at least one configurable purchasable item selected by the customer, and wherein said executable portion is capable of scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

26. A computer program product according to claim 18 wherein said executable portion is capable of scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

27. A computer program product according to claim 18 wherein said executable portion is capable of prompting a customer representative to contact the customer based at least in part upon the data received representing the at least one purchasable item selected by the customer.

28. A computer program product according to claim 18 wherein said executable portion is capable of proposing a plurality of purchasable items to a plurality of customers for selection by the customers, said executable portion is capable of receiving data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer, and wherein said executable portion is capable of comparing the at least one sales variable for at least two customers.

29. A computer program product according to claim 28 wherein the first set of purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

30. A computer program product according to claim 28 wherein the first set of purchasable items comprises services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

31. A computer program product according to claim 28 wherein said executable portion is capable of receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items, and wherein said executable portion is capable of communicating data representing the at least one purchasable item selected by the customer to a vendor.

32. A computer program product according to claim 28 wherein the second set of purchasable items comprises a plurality of configurable purchasable items, said executable portion is capable of receiving data representing at least one configurable purchasable item selected by the customer, said executable portion is capable of soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer, said executable portion is capable of receiving data representing the specifications for the at least one configurable purchasable item selected by the customer, and wherein said executable portion is capable of communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

33. A computer program product according to claim 28 wherein the second set of purchasable items comprises a plurality of configurable purchasable items, said executable portion is capable of receiving data representing at least one configurable purchasable item selected by the customer, and wherein said executable portion is capable of scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

34. A computer program product according to claim 18 wherein said executable portion is capable of receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items, and wherein said executable portion is capable of scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

35. A computer program product according to claim 18 wherein said executable portion is capable of receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items, and wherein said executable portion is capable of prompting a customer representative to contact the customer based upon the data received representing the at least one purchasable item selected by the customer.

36. A method for facilitating the selection of purchasable items by a customer, the method comprising:

storing data representing a first set of purchasable items;

receiving data representing at least one customer preference;

storing data representing at least one purchasable item selected by the customer from the first set of purchasable items;

proposing a second set of purchasable items to the customer for selection by the customer; and

filtering the first set of purchasable items based at least in part upon the at least one customer preference and at least in part upon the at least one purchasable item selected by the customer to generate the second set of purchasable items.

37. A method according to claim 36 wherein the purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

38. A method according to claim 36 wherein the purchasable items comprise services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

39. A method according to claim 36 further comprising communicating data representing the at least one purchasable item selected by the customer to a vendor.

40. A method according to claim 36 further comprising:

proposing a plurality of configurable purchasable items to the customer for selection by the customer;

receiving data representing at least one configurable purchasable item selected by the customer;

soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer;

receiving electronically data representing the specifications for the at least one configurable purchasable item selected by the customer; and

communicating data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

41. A method according to claim 36 further comprising:

proposing a plurality of configurable purchasable items to the customer for selection by the customer;

receiving data representing at least one configurable purchasable item selected by the customer; and

scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

42. A method according to claim 36 further comprising scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

43. A method according to claim 36 further comprising prompting a customer representative to contact the customer based at least in part upon the data received representing the at least one purchasable item selected by the customer.

44. A method according to claim 36 further comprising:

proposing a plurality of purchasable items to a plurality of customers for selection by the customers;

receiving electronically data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer;

storing electronically data representing at least one purchasable item selected by each customer and data representing at least one sales variable for each customer; and

comparing the at least one sales variable for at least two customers.

45. A method according to claim 44 wherein the first set of purchasable items comprise products selected from the group consisting of furniture, appliances, flooring, decking, lighting, countertops, millwork, doorframes, window frames, doors, windows, paint, wall coverings, cabinetry, and shelving.

46. A method according to claim 44 wherein the first set of purchasable items comprises services selected from the group consisting of design services, measuring services, installation services, maintenance services and warranty services.

47. A method according to claim 36 further comprising:

receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items; and

communicating data representing the at least one purchasable item selected by the customer to a vendor.

48. A method according to claim 36 further comprising:

receiving electronically data representing at least one configurable purchasable item selected by the customer;

soliciting from the customer specifications for the at least one configurable purchasable item selected by the customer;

receiving electronically data representing the specifications for the at least one configurable purchasable item selected by the customer; and

communicating electronically data representing the specifications for the at least one configurable purchasable item selected by the customer to a vendor.

49. A method according to claim 36 further comprising:

receiving data representing at least one configurable purchasable item selected by the customer; and

scheduling an appointment for the customer with an in-store customer representative relating to the at least one configurable purchasable item selected by the customer.

50. A method according to claim 36 further comprising:

receiving data representing at least one purchasable item selected by the customer from the second set of purchasable items; and

scheduling at least one of the delivery of, installation of and on-site measurement for the at least one purchasable item selected by the customer.

51. A method according to claim 36 further comprising:

receiving electronically data representing at least one purchasable item selected by the customer from the second set of purchasable items; and

prompting a customer representative to contact the customer based upon the data received representing the at least one purchasable item selected by the customer.