CONSOLIDATING SYSTEM AND METHOD FOR CUSTOMER TRACKING OF CUSTOMER'S ON-LINE TRANSACTIONS

• US 20110173097A1
• Filed: 01/08/2010
• Published: 07/14/2011
• Est. Priority Date: 01/08/2010
• Status: Abandoned Application

• Current Assignee: Ordereye, LLC
• Original Assignee: Ordereye, LLC
• Inventors: MCKEE, Charles
• Application Number:
  US12/684,404
• Publication Number:
  US 20110173097A1
• Time in Patent Office: Days
• US Class Current: 705/27.1
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

Methods and hardware systems are described to enable an online customer to easily track or find the status of his purchases or inquires from various merchandisers without having to individually recall each merchandiser-sent emails. A software tool, operating under a hardware environment, is utilized by the customer to provide “one-stop” status and tracking facilitation. From the customer'"'"'s perspective, this will make it significantly easier to keep track of various on-line purchases, etc. From the merchandiser'"'"'s perspective, this will provide a direct link to the customer'"'"'s desktop or interface, which bypasses the need for the merchandiser to pay for third party search engine clicks, and so forth.

Claims

1. An online tracking method for displaying to a customer on the customer'"'"'s platform, information for the customer'"'"'s on-line transaction with a merchant using a computerized application, comprising:

placing an image of an object representative of the customer'"'"'s on-line transaction on a customer-managed computerized interface;

summarizing at least one of a transaction date, transaction reference number, and merchant identification via textual indicators proximal to the image of the object;

updating information of at least one of the merchant'"'"'s status and tracking of the customer'"'"'s on-line transaction via a communication network; and

modifying the image of the object and textual indicators according to the updated information;

wherein the image of the object and the textual indicators provide an integrated visual status and tracking summary of the customer'"'"'s on-line transaction with the merchant.

2. The method of claim 1, further comprising, displaying the image of the object and the textual indicators to the customer on a processor-controlled display containing the customer-managed computerized interface.

3. The method of claim 2, further comprising generating up a pop-up window containing clickable actions, when the customer moves a pointer over a designated area of at least one of the displayed image of the object and the textual indicators.

4. The method of claim 1, wherein the summarizing includes a quantity of items purchased from the merchant.

5. The method of claim 1, wherein the merchant identification is the merchant'"'"'s URL.

6. The method of claim 1, further comprising, a collapsible pane surrounding a displayed instantiation of the computerized application.

7. The method of claim 6, wherein information for a plurality of merchants is displayed on the collapsible pane.

8. The method claim 6, further comprising an all-merchants-summary at an extremity of the pane.

9. The method of claim 1, wherein the image connotes the merchant'"'"'s currently known status of the customer'"'"'s on-line transaction.

10. The method of claim 1, wherein the image of the object is of a wrapped package.

11. The method of claim 1, further comprising, generating an e-mail indicator icon if there is an e-mail from the merchant to the customer.

12. The method of claim 1, wherein the customer'"'"'s online transaction is a purchase obtained from the merchant.

13. The method of claim 12, wherein the image is modified to another image if the purchase has been shipped.

14. The method of claim 1, wherein the image of the object is configurable by the merchant.

15. The method of claim 1, wherein the textual indicators are configurable by the merchant.

16. The method of claim 1, further comprising, registering the merchant through a merchant account setup through a hosting site.

17. The method of claim 16, wherein the merchant account setup includes loading a merchant logo.

18. The method of claim 1, further comprising, registering the customer through a customer account setup through a hosting site.

19. The method of claim 1, further comprising, downloading a software application containing steps for the online tracking method on a customer'"'"'s platform desktop.

20. The method of claim 19, wherein the downloading is preformed from the merchant'"'"'s website.

21. The method of claim 19, wherein the downloading is performed within the merchant'"'"'s online checkout process.

22. The method of claim 19, wherein the downloading is initiated from a link provided by an email sent by the merchant to the customer.

23. The method of claim 1, further comprising, generating a web browser window containing steps for the online tracking method on the customer-managed computerized interface.

24. The method of claim 1, wherein at least one of the merchant'"'"'s processing status and tracking is obtained from a non-merchant server.

25. The method of claim 1, wherein the computerized application is instantiated from an operating system of the customer'"'"'s platform.

26. An online tracking system for displaying to a customer information for a customer'"'"'s on-line transaction with a merchant using a computerized application, comprising:

means for generating an image of an object representative of the customer'"'"'s on-line transaction;

means for summarizing at least one of a transaction date, transaction reference number, and merchant identification via textual indicators proximal to the image of the object;

means for updating information of at least one of the merchant'"'"'s status and tracking of the customer'"'"'s on-line transaction via a communication network; and

means for modifying the image of the object and textual indicators according to the updated information,

wherein the image of the object and the textual indicators provide an integrated visual status and tracking summary of the customer'"'"'s on-line transaction with the merchant.

27. The system of claim 26, further comprising, means for displaying the image of the object and the textual indicators to the customer on a processor-controlled display.

28. The system of claim 26, further comprising, means for generating up a pop-up window containing clickable actions, when the customer moves a pointer over a designated area of at least one of the displayed image of the object and the textual indicators.

29. The system of claim 26, further comprising, a collapsible pane surrounding a displayed instantiation of the computerized application.

30. The system of claim 29 wherein information for a plurality of merchants is displayed on the collapsible pane.

31. The system of claim 26, wherein the image references the merchant'"'"'s currently known processing status of the customer'"'"'s on-line transaction.

32. The system of claim 26, wherein the customer'"'"'s on-line transaction is a purchase from the merchant.

33. The system of claim 26, wherein the computerized application is instantiated from an operating system of the customer'"'"'s platform.

35. The system of claim 32, further comprising, a third computer server operated by a shipping entity, wherein the information of the tracking of the purchase is resident on the third computer.

34. A system for concisely displaying to the customer, information for the customer'"'"'s purchase of a merchant'"'"'s product using a computerized application, comprising:

a first computer server hosting a merchant account setup module, the merchant account setup module comprising;

a merchant registration module;

a merchant'"'"'s web link loading module;

a merchant'"'"'s contact information loading module;

a merchant'"'"'s order identifier loading module;

an access module for conveying customer purchase related information from the merchant to the customer; and

means for displaying on a customer hardware platform the customer purchase related information, the means for displaying comprising;

means for generating an image of an object to denote the customer'"'"'s purchase;

means for summarizing at least one of a purchase date, the merchant'"'"'s order identifier, and the merchant'"'"'s contact information, via textual indicators proximal to the image of the object;

means for updating information of at least one of the merchant'"'"'s processing status and tracking of the purchase via the Internet; and

means for modifying the image of the object and textual indicators according to the updated information,

wherein the image of the object and the textual indicators provide an integrated visual status and tracking summary of the customer'"'"'s purchase; and

a second computer server hosting the merchant'"'"'s online products, the second server operating to process purchases by the customer.