System and Method for Universally Managing and Implementing Rating Systems and Methods of Use

• US 20110178885A1
• Filed: 01/14/2011
• Published: 07/21/2011
• Est. Priority Date: 01/18/2010
• Status: Abandoned Application

• Current Assignee: Wisper, Inc. (Liberty Gold Corp.)
• Original Assignee: Wisper, Inc. (Liberty Gold Corp.)
• Inventors: Xiong, Viler
• Application Number:
  US13/007,542
• Publication Number:
  US 20110178885A1
• Time in Patent Office: Days
• US Class Current: 705/16
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

A system and method for universally managing and implementing rating systems and methods of use are provided that provides attributes that are not present in the typical commerce rating and customer relationship management systems. The rating system provides a business product (or family of products), which are designed to be centrally managed, universal, and comprehensive for the purpose of reviewing and rating commerce for individuals and businesses.

Claims

1. A system for communicating and interpreting information between merchants and customers and/or between individuals and organizations who have interest in such information, the system comprising:

a rating unit having a store that contains a personal identification number and telephone number associated with each merchant and each customer who are registered members of the ratings system and a history of communications, organized by unique unregistered phone numbers, with unregistered users;

one or more input/output devices wherein each input/output device is capable of being connected to the rating unit using a link, wherein each input/output device sends a review and the personal identification number associated with the user of the input/output device from the input/output device to the rating unit over the link wherein the link facilitates the rapid input of the review by the input/output device at a point of sale; and

wherein the rating unit further comprises a conversation unit that establishes a conversation for a period of time between a merchant and a customer that submitted a negative review about the merchant to reconcile the negative review and wherein the negative review is publicly available after the period of time.

2. The system of claim 1, wherein the review further comprises one of an advertisement to the customer and a message to the customer.

3. The system of claim 1, wherein the link further comprises one of an SMS message, an email message, a voice message and a message from one of a dedicated rating terminal, a terminal shared between the rating system and a point of sale system and a rating kiosk.

4. The system of claim 1, wherein the rating unit generates a portable rating window for each merchant and each customer and the portable rating window is embeddable in a third party system.

5. The system of claim 4, wherein the portable rating window further comprises a piece of HTML code that is embeddable in a third party system.

6. The system of claim 5, wherein the piece of HTML code is a link to a profile page of a particular user that contains a review summary.

7. The system of claim 4, wherein the portable rating window further comprises an application programming interface (API) that enables data from the system to be viewed from within a third party system.

8. The system of claim 5, wherein the portable rating window is initiated by an application programming interface (API).

9. The system of claim 1, wherein the rating unit further comprises a report generater that generates one or more reports.

10. The system of claim 1, wherein the rating unit further comprises a form of currency.

11. The system of claim 1, wherein the rating unit has an application programming interface (API) module so that a third party system interfaces with the rating unit.

12. The system of claim 1, wherein each input/output device further comprises one of a telephone, a cell phone, a PDA, an interactive TV, a kiosk, a gaming console and a smartphone.

13. The system of claim 1, wherein the rating unit further comprises a rate the rater module that permits a user to rate one of an existing review of another user and another user.

14. The system of claim 11, wherein the third party system imports a set of existing ratings into the rating unit.

15. The system of claim 4, wherein the portable rating window for each merchant further comprises a summary of review information.

16. The system of claim 1, wherein the rating unit further comprises a set of module that are grouped together, wherein the grouped set of modules meet a need of a particular user.

17. A method for communicating and interpreting information between merchants and customers and/or between individuals and organizations who have interest in such information using a rating unit having a store that contains a phone number associated with each merchant, a personal identification number associated with each employee of the merchant and a phone number associated with each customer who are members of the ratings system and one or more input/output devices wherein each input/output device is capable of being connected to the rating unit using a link, the method comprising:

sending, using an input/output device, a review and a personal identification number associated with the user of the input/output device from the input/output device to the rating unit over the link wherein the link facilitates the rapid input of the review by the input/output device at a point of sale;

establishing, using a conversation unit of the rating unit, a conversation for a period of time between a merchant and a customer that submitted a negative review about the merchant to reconcile the negative review; and

making the negative review public after the period of time.

18. The method of claim 17 further comprising generating a portable rating window for each merchant and each customer, wherein the portable rating window is embeddable in a third party system.

19. The method of claim 17 further comprising providing an application programming interface (API) that enables data from the system to be viewed from within a third party systems.

20. The method of claim 18 further comprising initiating the portable rating window using an application programming interface (API).

21. The method of claim 17 further comprising importing a set of existing ratings into the rating unit.

22. A system for communicating and interpreting information between merchants and customers and/or between individuals and organizations who have interest in such information, the system comprising:

a rating unit having a store that contains a personal identification number associated with each merchant and each customer who are members of the ratings system;

one or more input/output devices wherein each input/output device is capable of being connected to the rating unit using a link, wherein each input/output device interacts with the rating unit to define types and categories of information that are of greatest interest to the user of the input/output device;

wherein the rating unit further comprises a review form unit that enables a merchant to design and implement a customized review form, a targeted message unit that enables merchants to send targeted messages to each customer and an application programming interface that enables a merchant to receive rating and review information about the merchant from a plurality of third party systems.

23. The system of claim 22, wherein the rating unit automatically generates electronic messages between users.

24. A system for communicating and interpreting information between merchants and customers and/or between individuals and organizations who have interest in such information, the system comprising:

a rating unit having a store that contains a personal identifier associated with each merchant and each customer who are members of the ratings system, wherein each review and rating of one of a customer and a merchant is correlated to the personal identifier associated with one of the customer and the merchant and that contains each rating and review of one of the customer and the merchant, the unique identifier further comprising a phone number associated with each merchant, a personal identification number associated with each employee of the merchant and a phone number associated with each customer who are members of the ratings system;

wherein the rating unit further comprises an application programming interface to associate a profile of one of the customer and the merchant on a third party system with a profile of one of the customer and the merchant stored by the rating unit, a portable rating window for each merchant and each customer that permits the customers and the merchants to share the rating and reviews with other members of the rating system and is embeddable in third party systems.

25. A system for communicating and interpreting information between merchants and customers and/or between individuals and organizations who have interest in such information, the system comprising:

a rating unit that having a store that contains a personal identifier associated with each merchant and each customer who are members of the ratings system, wherein each review and rating of one of a customer and a merchant is correlated to the personal identifier associated with one of the customer and the merchant and that contains each rating and review of one of the customer and the merchant, the personal identifier further comprising a phone number associated with each merchant, a personal identification number associated with each employee of the merchant and a phone number associated with each customer who are members of the ratings system; and

wherein a particular user uses the personal identifier associated with one of the merchant, an employee of the merchant and a consumer to submit a review using SMS texting that is associated with one of the merchant, an employee of the merchant and a consumer based on the personal identifier.

26. The system of claim 25, wherein the rating unit segregates a review of a particular employee of a particular merchant based on the personal identification number associated with the review that is also associated with the particular employee.

27. The system of claim 25, wherein the rating unit converts the phone number and personal identification number associated with the particular employee into a short code.

28. The system of claim 25, wherein the rating unit segregates a plurality of review submitted to the system based on one of a group and a friend.

29. The system of claim 25, wherein the rating unit further comprises a data mining unit that mines a plurality of keywords in the reviews stored in the system for a particular merchant so that the particular merchant can select one or more keywords to review.

30. The system of claim 25, wherein the review is anonymous but has the personal identifier associated with the review.