COMMON SERVICE WEB HOSTING ARCHITECTURE WITH UNIVERSAL COMPONENT ACCESS CRM
First Claim
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1. A CRM system comprising:
- a plurality of website hosting modules configured as service pools to provide website hosting services to a plurality of unrelated websites, a portion of the website hosting services adapted and combined into a service package to meet website service requirements;
an operational support system module for making data for each of the plurality of website hosting modules accessible; and
a customer relationship management module for facilitating client and agent interactions by enabling access by the client and agent to the data that is made accessible by the operational support system.
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Abstract
A CRM system enables access to data for client and agent interactions with any component of an unaffiliated web domain hosting common service platform.
61 Citations
3 Claims
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1. A CRM system comprising:
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a plurality of website hosting modules configured as service pools to provide website hosting services to a plurality of unrelated websites, a portion of the website hosting services adapted and combined into a service package to meet website service requirements; an operational support system module for making data for each of the plurality of website hosting modules accessible; and a customer relationship management module for facilitating client and agent interactions by enabling access by the client and agent to the data that is made accessible by the operational support system.
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2. A CRM system comprising:
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a plurality of website hosting modules connected to provide website hosting services to a plurality of unrelated websites, a portion of the website hosting services deployed to meet website service requirements, wherein at least one of the deployed website hosting services is configured to access data from a shared data structure module of the plurality of website hosting modules that maintains data for at least a plurality of unrelated websites; an operational support system module for making data for each of the plurality of website hosting modules accessible; and a customer relationship management module for facilitating client and agent interactions by enabling access by the client and agent to the data that is made accessible by the operational support system. - View Dependent Claims (3)
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Specification