User communication analysis systems and methods
First Claim
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1. A computer-implemented method comprising:
- identifying a plurality of online social interactions;
extracting a plurality of topics from the plurality of online social interactions; and
determining an intent associated with a particular online social interaction based on the plurality of topics extracted from the plurality of online social interactions.
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Abstract
Analysis of user communication is described. In one aspect, multiple online social interactions are identified. Multiple topics are extracted from those online social interactions. Based on the extracted topics, the system determines an intent associated with a particular online social interaction.
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Citations
31 Claims
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1. A computer-implemented method comprising:
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identifying a plurality of online social interactions; extracting a plurality of topics from the plurality of online social interactions; and determining an intent associated with a particular online social interaction based on the plurality of topics extracted from the plurality of online social interactions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-implemented method comprising:
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identifying a plurality of online communications; determining an intent associated with a particular online communication; and generating a response to a user generating the particular online communication based on the intent associated with the particular online communication. - View Dependent Claims (10, 11, 12)
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13. A computer-implemented method comprising:
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receiving an online social interaction message initiated by a user; segmenting the online social interaction message into a plurality of message components; comparing the message components with a plurality of topic clusters; determining an intent associated with the online social interaction message based on the topic clusters; and generating a response to the user based on the intent of the online social interaction message. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. A computer-implemented method comprising:
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identifying an online communication generated by a user; extracting at least one topic from the online communication; and identifying at least one product or product feature likely to be of interest to the user based on the at least one topic extracted from the online communication. - View Dependent Claims (29, 30, 31)
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Specification