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SYSTEMS AND METHODS FOR PER-ACTION COMPILING IN CONTACT HANDLING SYSTEMS

  • US 20110179398A1
  • Filed: 01/15/2010
  • Published: 07/21/2011
  • Est. Priority Date: 01/15/2010
  • Status: Abandoned Application
First Claim
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1. In a contact handling system, including a computing environment and a network for connecting the contact handling system to a customer, a user interface for allowing a business to create a script application from one or more scripts in a visual environment, the user interface comprising:

  • a script menu, wherein the script menu includes one or more scripts for a business to select from, wherein;

    the script includes one or more actions to be accomplished by a script application;

    the one or more actions are represented in the graphical user interface as icons which can be manipulated by the business; and

    the icons include a visual representation of branches within each of the one or more scripts, wherein the branches represent options that can be selected by a customer in communication with a contact handling system if the script includes a customer selectable option; and

    the branches are configured to connect to an additional script; and

    a frame, wherein the frame is configured to allow a business to visualize the one or more scripts and to assemble the one or more scripts into the script application.

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