SYSTEM AND METHOD FOR PROVIDING COUNSELING SERVICE
1 Assignment
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Accused Products
Abstract
One embodiment of the present invention provides a collect call method and system thereof, more particularly, in order to charge the called party with a uniform toll for collect call, which is determined by only the type and location of called party terminal. In one embodiment, the collect call method, system and a counsel service providing method use a free VoIP network for part of the voice call link and a charge PSTN network for the rest of the voice call link. In one embodiment, if the first link corresponding to the collect call request is established, the collect call switch calls the called party terminal to establish the second link, and billing on the second link is initiated.
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Citations
62 Claims
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1-12. -12. (canceled)
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13. A method of providing counsel service based on a collect call system, the method comprising:
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storing i) an affiliated website identifier, ii) a collect call number that a counsel user submits, and iii) a counselor identifier indicating a counselor selected by the counsel user on receiving basic information from a counsel user terminal being in data communication with an affiliated website; sending basic information, the affiliated website identifier and the collect call number to a counselor terminal corresponding to the counselor identifier; and calculating a total call time by recording a call start time when the counselor terminal makes a call at the collect call number and a call end time when the call ends, wherein the basic information is one of the following;
text data, image data, sound data and combination of them. - View Dependent Claims (14, 15, 16, 17, 19)
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18. A method of providing counsel service based on a collect call system, the method comprising:
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storing i) a collect call number that a counsel user submits and ii) a counselor identifier indicating a counselor selected by the counsel user if a counsel user terminal, being in data communication with a counseling service server, sends basic information to a counselor terminal being in data communication with the counseling service server; calculating a total call time by recording a call start time when the counselor terminal makes a call at the collect call number and a call end time when the collect call ends; assorting valid calls and invalid calls based on at least one of the call start time, the call end time and the total call time; and calculating a sum of the total call time of valid calls for the counselor, wherein the basic information is one of the following;
text data, image data, sound data and combination of them. - View Dependent Claims (20)
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21-40. -40. (canceled)
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41. A method of providing a counsel service, comprising:
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receiving information from a counsel user, the information comprising a collect call number; sending the information to a counselor affiliated with a counsel service provider; enabling the counsel to make a collect call to the collect call number; and recording a total call time of the collect call. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54)
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55. A server system for providing counsel service, comprising:
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a management server configured to receive information comprising a collect call number from a counsel user and save the information in a database; a counsel terminal in communication with the management server and being configured to receive the stored information from the management server, the counsel terminal being configured to make a collect call to the collect call number; and a collect call switch configured to connect the counsel terminal with the counsel user in response to a collect call acceptance from the counsel user. - View Dependent Claims (56, 57, 58, 59, 60, 61, 62)
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Specification