×

Interaction Management System and Methods of Use

  • US 20110185293A1
  • Filed: 01/28/2010
  • Published: 07/28/2011
  • Est. Priority Date: 01/28/2010
  • Status: Active Grant
First Claim
Patent Images

1. A communication transaction management system comprising:

  • a computerized appliance executing software from a digital medium for a particular enterprise;

    a holding function of the software tracking received transactions initiated by associated persons, and selecting individual transactions for connection to live agents; and

    a monitoring function for determining behavior of the persons associated with individual transactions on hold relative to an interactive presentation;

    wherein individual transactions on hold are prioritized for connection to live agents at least in part depending on the behavior determined by the monitoring function.

View all claims
  • 10 Assignments
Timeline View
Assignment View
    ×
    ×