METHOD AND APPARATUS FOR PROVIDING IVR SYSTEM REQUESTED DATA
First Claim
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1. A method of providing response data in interactive voice response (IVR) system sessions by electronic devices, the method comprising:
- storing response data in a memory of an electronic device;
establishing a voice call between the electronic device and an IVR system;
receiving, at the electronic device, a select response data command during an IVR session with the IVR system;
in response to the select response data command, retrieving the response data from the memory; and
transmitting the response data to the IVR system.
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Abstract
A method and electronic device for storing and transmitting response data in an interactive voice response (IVR) system session are provided. Response data, such as a credit card number, system access code or password may be stored in the device. During an IVR session, the response data may be selected, retrieved and transmitted to respond to an IVR request. Content protection may be used to control access to the response data and to allow access to the response data if an IVR session is established.
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Citations
20 Claims
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1. A method of providing response data in interactive voice response (IVR) system sessions by electronic devices, the method comprising:
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storing response data in a memory of an electronic device; establishing a voice call between the electronic device and an IVR system; receiving, at the electronic device, a select response data command during an IVR session with the IVR system; in response to the select response data command, retrieving the response data from the memory; and transmitting the response data to the IVR system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An electronic device for providing response data in interactive voice response (IVR) system sessions, comprising:
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a voice communications interface; a controller for controlling the operation of the electronic device; a memory connected to the controller, for storing response data; and the controller being configured to;
store the response data in the memory;
establish a voice call to an IVR system;
receive a select response data command;
retrieve the response data in response to receiving the select response data command; and
transmit the response data to the IVR system. - View Dependent Claims (13, 14, 15, 16, 18, 19)
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17. The electronic device of 12 wherein the memory includes content protection.
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20. A computer-readable storage medium in an electronic device having a voice communications interface for connecting to interactive voice response (IVR) systems, the medium having stored thereon computer-readable and computer-executable instructions, which, when executed by a processor, cause the electronic device to perform actions comprising:
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storing response data in a memory of the electronic device; establishing a voice call between the electronic device and an IVR system; receiving, at the electronic device, a select response data command during an IVR session with the IVR system; in response to the select response data command, retrieving the response data from the memory; and transmitting the response data to the IVR system.
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Specification