Telephone call handling system

• US 20110188645A1
• Filed: 02/04/2010
• Published: 08/04/2011
• Est. Priority Date: 02/04/2010
• Status: Abandoned Application

• Current Assignee: Christopher Guy Williams
• Original Assignee: Christopher Guy Williams
• Inventors: Williams, Christopher Guy
• Application Number:
  US12/658,475
• Publication Number:
  US 20110188645A1
• Time in Patent Office: Days
• US Class Current: 379/88.19
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10

Abstract

A telephone call handling system wherein a user is provided with caller I.D. information. For responding to the information, the system affords the user a plurality of call handling options beyond the simple option of answering the call or not. The user can instruct the system to implement any one of the plurality of options. One option can send a call back message to the caller. Another option can send a hold message to the caller and then places the caller on hold. A third option can send entertainment to the caller such that user and caller can simultaneously enjoy the entertainment.

Claims

1. A telephony system for use with a user telephone, the user telephone enabled to receive telephone calls and display a caller identification to a user of the user telephone on a display device, the caller identification identifying a source of a call to the user, the system comprising:

a plurality of pre-recorded user selectable responses;

circuitry to allow the user to select, via the user telephone, one of the user-selectable responses based on the user viewing the source of the call as displayed on the display device; and

circuitry to transmit the response selected by the user to be received at the source of the call.

2. The system of claim 1 and wherein the circuitry to allow the user to select one of the user-selectable responses, and the circuitry to transmit the response selected by the user, can be enabled independent of the user answering the call.

3. The system of claim 1 and further comprising circuitry to go off-hook in response to the user selecting one of the plurality of user-selectable responses.

4. The system of claim 3 and wherein the circuitry to go off-hook is further configured to at least one of return to an on-hook condition or, maintain the off-hook condition until the user answers the call.

5. The system of claim 1 and wherein the plurality of pre-recorded user-selectable responses comprises at least one of:

a call back message, a specific-time call back message, a hold message, a content message-then-hold message a specific-time hold message, an entertainment or a Tiser message.

6. The system of claim 1 and wherein the plurality of pre-recorded user-selectable responses comprises at least one of:

a plurality of call back messages, a plurality of specific-time call back messages, a plurality of hold messages, a plurality of specific-time hold messages, a plurality of entertainment or a plurality of Tiser messages.

7. The system of claim 1 and wherein the circuitry to allow the user to select one of the user-selectable responses comprises at least one of:

call back message circuitry, message-then-hold circuitry, concert circuitry, call announce circuitry configured to attain who information or call announce circuitry configured to attain what/why information.

8. The system of claim 1 and wherein at least one of:

the circuitry to allow the user to select one of the user-selectable responses, or, the circuitry to transmit the response selected by the user, is located at a service provider.

9. The system of claim 1 and wherein at least one of:

the circuitry to allow the user to select one of the user-selectable responses, or, the circuitry to transmit the response selected by the user, is located at the user telephone.

10. A telephony system for use with a user telephone, the user telephone enabled to receive telephone calls and display a caller identification to a user of the user telephone on a display device, the caller identification identifying a source of a call to the user, the system comprising:

a plurality of user-selectable complementary circuitry for a user to engage;

circuitry to allow the user to select, via the user telephone, one of the plurality of complementary circuitry based on the user viewing the source of the call as displayed on the display device; and

circuitry to transmit a response from the one of the user-selectable complementary circuitry to be received at the source of the call.

11. The system of claim 10 and wherein the circuitry to allow the user to select one of the user-selectable complementary circuitry, and the circuitry to transmit a response from the one of the plurality of user-selectable complementary circuitry, can be enabled independent of the user answering the call.

12. The system of claim 10 and further comprising circuitry to go off-hook in response to the user selecting one of the plurality of user-selectable complementary circuitry.

13. The system of claim 12 and wherein the circuitry to go off-hook is further configured to at least one of:

return to an on-hook condition or, maintain the off-hook condition until the user answers the call.

14. The system of claim 10 and wherein the plurality of complementary circuitry comprises at least one of:

call back message circuitry, message-then-hold circuitry, concert circuitry, call announce circuitry configured to attain who information or call announce circuitry configured to attain what/why information.

15. The system of claim 10 and wherein at least one of the plurality of complementary circuitry provides a plurality of responses for a user to pick from.

16. The system of claim 15 and wherein the plurality of responses comprises one of:

a plurality of call back messages, a plurality of specific-time call back messages, a plurality of hold messages, a plurality of specific-time hold messages, a plurality of entertainment or a plurality of Tiser messages

17. The system of claim 10 and wherein the response from the one of the user-selectable complementary circuitry comprises one of:

a call back message, a specific-time call back message, a hold message, a specific-time hold message, a content message-then-hold message, a user-selected entertainment, a user-picked entertainment or a Tiser message.

18. The system of claim 10 and wherein at least one of:

the circuitry to allow the user to select one of the user-selectable complementary circuitry, or, the circuitry to transmit a response from the one of the plurality of user-selectable complementary circuitry, is located at a service provider.

19. The system of claim 10 and wherein at least one of:

the circuitry to allow the user to select one of the user-selectable complementary circuitry, or, the circuitry to transmit a response from the one of the plurality of user-selectable complementary circuitry, is located at the user telephone.

20. A telephony method comprising:

providing caller I.D. information to a user;

providing a plurality of complementary circuitry for a user to engage;

receiving instruction from a user based on the caller I.D. information;

engaging one of the plurality of complementary circuitry in response to the instruction received; and

sending a pre-recorded message from the one of the plurality of complementary circuitry to be received at a source of the call.